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Specification for after-sales service of electric bicycle
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Basic data
| Standard ID | SB/T 10837-2012 (SB/T10837-2012) |
| Description (Translated English) | Specification for after-sales service of electric bicycle |
| Sector / Industry | Domestic Trade Industry Standard (Recommended) |
| Classification of Chinese Standard | Y14 |
| Classification of International Standard | 43.140 |
| Word Count Estimation | 10,125 |
| Quoted Standard | GB 17761-1999; GB/T 27922-2011 |
| Regulation (derived from) | ?Industry Standard Filing Announcement 2013 No.2 (Total No.158); Ministry of Commerce Announcement 2012 No.93 |
| Issuing agency(ies) | Ministry of Commerce of the People's Republic of China |
| Summary | This standard specifies the electric bicycle product service terms and definitions, basic requirements, sales warranty service requirements, service standards and service controversial deal. This standard applies to the administrative region of the PRC en |
SB/T 10837-2012: Specification for after-sales service of electric bicycle
---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Specification for after-sales service of electric bicycle
ICS 43.140
Y14
Record number. 38497-2013
People's Republic of China domestic trade industry standard
Electric bicycle service specification
Released on.2012-12-20
2013-06-01 implementation
Published by the Ministry of Commerce
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
Please note that some of the contents of this document may involve patents and the publication of this document.
The organization is not responsible for identifying these patents.
This standard is proposed and managed by the Ministry of Commerce of the People's Republic of China.
This standard was drafted. Shandong Institute of Standardization, Qingdao Aucma Electric Technology Co., Ltd., Shandong Province bicycle electric vehicle industry
Association, Rizhao City Technical Supervision Information Institute.
The main drafters of this standard. Zhao Honghong, Sun Yuting, Qu Fachuan, Liu Chunxia, Xu Quanlai, Yuan Jing, Yan Li, Liu Qingguo, Zhang Xiao, An Jie, Yan Xiaodan,
Xiong Shaodong, Xu Pengju.
Electric bicycle service specification
1 Scope
This standard specifies the terms and definitions, basic requirements, after-sales warranty service requirements, and service specifications for after-sales service of electric bicycle products.
And handling of after-sales service disputes.
This standard applies to organizations engaged in the production, sale and maintenance of electric bicycles within the administrative region of the People's Republic of China.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article.
Pieces. For undated references, the latest edition (including all amendments) applies to this document.
GB 17761-1999 General technical conditions for electric bicycles
GB/T 27922-2011 Commodity after-sales service evaluation system
3 Terms and definitions
The following terms and definitions apply to this document.
3.1
Electric bicycle electricbicycle
With the battery as an auxiliary energy source, it has two wheels, and it can realize the special bicycle for human riding, electric or electric assisting function.
(GB 17761-1999, definition 3)
3.2
Customer customer
An organization or individual that accepts after-sales service for electric bicycle products.
3.3
Service provider
An organization that provides after-sales service for electric bicycle products to customers.
3.4
After-sales service after-salesservice
The continuation of the design, production and other processes. After the product is sold, the producer or seller will bear the relevant content and fulfillment of the contract with the customer.
Activities related to legal liability.
Note. In this standard, the product specifically refers to an electric bicycle or its parts.
4 basic requirements
4.1 Service party
4.1.1 The service provider shall clearly define the after-sales service concept and service commitment that are suitable for its own characteristics.
4.1.2 The service provider shall formulate corresponding systems and standards around the activities and processes of after-sales service, and have the ability to standardize management of services.
In particular, it is necessary to make provisions for the construction of service outlets, electric bicycle maintenance, and after-sales service disputes to ensure after-sales service.
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