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Operating specifications for fire hazard reporting center
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Basic data
| Standard ID | GA/T 1338-2016 (GA/T1338-2016) |
| Description (Translated English) | Operating specifications for fire hazard reporting center |
| Sector / Industry | Public Security (Police) Industry Standard (Recommended) |
| Classification of Chinese Standard | C80 |
| Classification of International Standard | 13.220.01 |
| Word Count Estimation | 9,917 |
| Date of Issue | 2016-10-21 |
| Date of Implementation | 2016-12-01 |
| Quoted Standard | GB/T 5907.1; GB/T 5907.2; GB/T 5907.3; GB/T 5907.4; GB/T 5907.5 |
| Issuing agency(ies) | Ministry of Public Security |
| Summary | This standard specifies the construction and operation management of the complaint center of fire hazard reporting, as well as the requirements of complaints about fire complaints, information judgment, implementation reward and file management. This standard applies to the construction and operation and management of the complaints center of the fire hazard management system of the public security organ. |
GA/T 1338-2016: Operating specifications for fire hazard reporting center
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Operating specifications for fire hazard reporting center
ICS 13.220.01
C80
People 's Republic of China Public Security Industry Standard
Fire hazard reporting complaints center work norms
2016-10-21 release
2016-12-01 implementation
Issued by the Ministry of Public Security of the People 's Republic of China
Foreword
This standard is drafted in accordance with the rules given in GB/T 1.1-2009.
This standard is proposed by the Ministry of Public Security Fire Department.
This standard is owned by the National Fire Safety Standardization Technical Committee (SAC/TC113/SC9).
This standard is responsible for drafting units. Ministry of Public Security Fire Department.
This standard participates in the drafting unit. Guangdong Provincial Public Security Fire Brigade, Beijing Public Security Fire Brigade, Shanghai Public Security Fire Brigade, Shandong Province
An Fire Corps, Ministry of Public Security Tianjin Fire Research Institute.
The main drafters of this standard. Qi Yanchang, Liu Jiyang, Lu Yunlong, Peng Luoke, Zhang Hao, Yu Weigang, Zhong Weibin, Wang Linjing, Liu Yubo,
Ni Zhao Peng, Wu Jing.
This standard is the first release.
Introduction
To report the construction and operation management of the complaint center to standardize the fire hazard, to strengthen and improve the fire hazard Report the complaint work, encourage and support group
Public active participation in reporting fire hazards, and enhance the fire supervision and inspection work of the targeted and effective, according to the existing national fire laws and regulations and technology
Technical standards, the development of this standard.
Fire hazard reporting complaints center work norms
1 Scope
This standard stipulates the construction and operation management of the complaint center of fire hazard reporting, as well as the investigation and handling of fire hazard complaints, information judgment,
The implementation of incentives and file management and other requirements.
This standard is applicable to the construction and operation management of the complaint center of the fire alarm system of the public security organ.
2 normative reference documents
The following documents are indispensable for the application of this document. For dated references, only the dated edition applies to this article
Pieces. For undated references, the latest edition (including all modifications) applies to this document.
GB/T 5907 Fire Vocabulary (all parts)
Fire supervision and inspection regulations (Ministry of Public Security Order No. 120)
Public Security Organs Procedures for Handling Administrative Cases (Ministry of Public Security Order No. 125)
3 terms and definitions
The terms and definitions defined in GB/T 5907 (all parts) apply to this document.
4 General provisions
4.1 public security fire agencies should establish a fire hazard complaints complaints center and its working mechanism and management system, to carry out fire hazards complaints
Accept, investigate and analyze the work of judgment. Fire hazard reporting Complaint Center should set a clear sign.
4.2 Fire hazard complaints Complaints center management should follow the "centralized acceptance, unified scheduling, division of labor, time-bound, timely feedback, regular research
Sentence "principle, to ensure that the fire hazard complaints related to the work of the norms, efficient.
4.3 Fire hazard complaints Complaints Center staff should be familiar with the fire hazard complaints related laws and regulations and business knowledge, in the
During working hours, the following requirements should be met.
a) perform duties in accordance with the prescribed authority and working procedures;
b) uniform police uniform or standard clothing, strict compliance with the central rules and regulations;
c) treat the masses (including the answer hotline) should be warm and thoughtful, civilized and courteous to promote Mandarin;
d) When the demands of the masses are contrary to the policies and regulations, they should be patient and should not be disputed with the masses.
4.4 reports of fire hazards complaints handling the implementation of strict confidentiality system.
a) that the relevant information of the complainant should be kept confidential and should not be disclosed in any way;
b) to disclose the information of the complainant, the relevant personnel should be seriously responsible for the relevant responsibilities.
4.5 The following circumstances can not be accepted.
a) the relevant authorities have made a petition final decision on the reporting of complaints;
b) has been verified according to law, reported to the complainant is still the same facts and reasons to file a complaint request.
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