GB/T 39734-2020 English PDF

US$229.00 · In stock
Delivery: <= 3 days. True-PDF full-copy in English will be manually translated and delivered via email.
GB/T 39734-2020: Specification for evaluation of on-the-spot and online administrative service
Status: Valid

Standard ID	USD	BUY PDF	Lead-Days	Standard Title (Description)	Status
GB/T 39734-2020	229	Add to Cart	3 days	Specification for evaluation of on-the-spot and online administrative service	Valid

Similar standards

GB/T 39892   GB/T 39906   GB/T 39870   GB/T 27030   GB/T 39735   

Basic data

Standard ID: GB/T 39734-2020 (GB/T39734-2020)
Description (Translated English): Specification for evaluation of on-the-spot and online administrative service
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A00
Classification of International Standard: 03.160
Word Count Estimation: 12,124
Date of Issue: 2020-12-14
Date of Implementation: 2021-01-01
Quoted Standard: GB/T 39735
Regulation (derived from): National Standard Announcement No. 28 of 2020
Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration
Summary: This standard specifies the evaluation principles, evaluation content, evaluation channels, evaluation rules, evaluation guarantees, evaluation classification and disposal, and application of evaluation results for the work of "one time one evaluation" and "one matter one evaluation" for government services. This standard applies to government service agencies at all levels nationwide to carry out "one review at a time" and "one review for one thing" work for government services. The units that undertake the service functions of the party and the masses may refer to this standard for use.

GB/T 39734-2020: Specification for evaluation of on-the-spot and online administrative service

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
(Government service "one review at a time" and "one review at a time" work norms) ICS 03:160 CCSA00 National Standards of People's Republic of China Government service "one review at a time" and "one review at a time" work norms 2020-12-14 release 2021-01-01 implementation State Administration for Market Regulation Issued by the National Standardization Management Committee

Table of contents

Preface Ⅲ 1 Scope 1 2 Normative references 1 3 Terms and definitions 1 4 Evaluation Principle 1 5 Evaluation content 1 6 Evaluation channel 2 6:1 On-site service evaluation channels 2 6:2 Online service evaluation channels 2 7 Evaluation Rule 2 7:1 Rule of Evaluation Times 2 7:2 Evaluation statute of limitations 2 7:3 Evaluation level and option settings 2 8 Evaluation Guarantee 3 8:1 Data collection 3 8:2 Data Security 3 8:3 Internal supervision 3 9 Evaluation classification and disposal 3 9:1 Classification and judgment 3 9:2 Poor rating category 3 9:3 Disposal of negative reviews 4 10 Use of evaluation results 5 10:1 Public release of evaluation results 5 10:2 Incentive mechanism 5 10:3 Data analysis and judgment 5 Appendix A (normative) "One review at a time, one review", "One review, one thing, one review" bad reviews for government services 6 Appendix B (normative) Public evaluation index values of "one time one review" and "one matter one review" for government services 7 Reference 9

Foreword

This document is in accordance with the provisions of GB/T 1:1-2020 Standardization Guidelines Part 1: Structure and Drafting Rules of Standardization Documents Drafting: This document was proposed and managed by the National Administrative Approval Standardization Working Group (SAC/SWG14): This document was drafted by: Government Function Transformation Office of the General Office of the State Council, Electronic Government Affairs Office of the General Office of the State Council, China Standardization Research Institute, Administrative Service Center of People's Government of Taizhou City, Zhejiang Province, Big Data Management Center of Jiangsu Province, Administrative Approval Service Bureau of Tai'an City, Shandong Province, Beijing Municipal Service Administration, Guizhou Provincial Government Service Center, Sichuan Meishan Municipal Service Administration, Beijing Xicheng District Government Service Administration Bureau, Administrative Approval Bureau of Taicang City, Jiangsu Province, Municipal Services and Data Resource Management Office of Jiaxing City, Zhejiang Province, Southwest University of Political Science and Law: The main drafters of this document: Dong Gao, Chen Yang, Feng Lei, Wu Xiaobo, He Zhengqing, Zhang Yingzi, Liu Yan, Zhao Lei, Wang Dun, Zhu Yonggang, Tan Junjie, Ma Haosong, Shen Xiaohua, Hu Jilin, Zhang Caihua, Xu Xiaowen: Government service "one review at a time" and "one review at a time" work norms

1 Scope

This document stipulates the evaluation principles, evaluation content, evaluation channels, evaluation rules, and evaluations for the work of "one time one evaluation" and "one matter one evaluation" for government services: Price protection, evaluation classification and disposal, and application of evaluation results: This document is applicable to government service agencies at all levels nationwide to carry out "one review at a time" and "one review for each matter" work for government services: Party group order service Units with business functions can refer to this document for use:

2 Normative references

The contents of the following documents constitute indispensable clauses of this document through normative references in the text: Among them, dated quotations Only the version corresponding to the date is applicable to this document; for undated reference documents, the latest version (including all amendments) is applicable to This document: GB/T 39735 Guidelines for Government Service Evaluation

3 Terms and definitions

The terms and definitions defined in GB/T 39735 apply to this document:

4 Evaluation principles

4:1 Voluntary truth The evaluation activities adhere to the principle of fully respecting the wishes of the service objects, forcing or interfering with the evaluation behavior of the service objects is strictly prohibited, and the service is strictly protected: Information about the service object: 4:2 Unified specification The selection of evaluation indicators adheres to the principle of scientific and standardization, strictly follows the evaluation process, and realizes that the same type of government service items are in the government service agency: When handling government affairs and government service platforms, maintain uniform service standards and evaluation standards: 4:3 Objective and effective The evaluation rule setting adheres to the principles of scientific and reasonable, true and effective evaluation data, and objective and fair evaluation process to achieve open, transparent and true results: It can be checked, and problems in government services can be discovered and resolved in time: 4:4 First Office Responsibility The handling of bad reviews adheres to the principle of “who handles the handling, who is responsible”, and the functional department responsible for handling bad reviews initiates the procedure as soon as possible, and arranges special personnel to respond Visit to verify:

5 Evaluation content

The evaluation content generally includes service attitude, service quality, service efficiency and service environment: Among them, "One review at a time" and "One matter, one review" ......

Image     

Tips & Frequently Asked Questions:

Question 1: How long will the true-PDF of GB/T 39734-2020_English be delivered?

Answer: Upon your order, we will start to translate GB/T 39734-2020_English as soon as possible, and keep you informed of the progress. The lead time is typically 1 ~ 3 working days. The lengthier the document the longer the lead time.

Question 2: Can I share the purchased PDF of GB/T 39734-2020_English with my colleagues?

Answer: Yes. The purchased PDF of GB/T 39734-2020_English will be deemed to be sold to your employer/organization who actually pays for it, including your colleagues and your employer's intranet.

Question 3: Does the price include tax/VAT?

Answer: Yes. Our tax invoice, downloaded/delivered in 9 seconds, includes all tax/VAT and complies with 100+ countries' tax regulations (tax exempted in 100+ countries) -- See Avoidance of Double Taxation Agreements (DTAs): List of DTAs signed between Singapore and 100+ countries

Question 4: Do you accept my currency other than USD?

Answer: Yes. If you need your currency to be printed on the invoice, please write an email to Sales@ChineseStandard.net. In 2 working-hours, we will create a special link for you to pay in any currencies. Otherwise, follow the normal steps: Add to Cart -- Checkout -- Select your currency to pay.