GB/T 36953.1-2018 English PDF

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GB/T 36953.1-2018: Evaluation method of urban public transportation passenger satisfaction -- Part 1: General rules
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Basic data

Standard ID: GB/T 36953.1-2018 (GB/T36953.1-2018)
Description (Translated English): Evaluation method of urban public transportation passenger satisfaction -- Part 1: General rules
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: R11
Classification of International Standard: 03.220.20
Word Count Estimation: 14,114
Date of Issue: 2018-12-28
Date of Implementation: 2019-07-01
Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration

GB/T 36953.1-2018: Evaluation method of urban public transportation passenger satisfaction -- Part 1: General rules

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Evaluation method of urban public transportation passenger satisfaction--Part 1. General rules ICS 03.220.20 R11 National Standards of People's Republic of China Urban public transportation passenger satisfaction evaluation method Part 1. General Part 1. Generalrules Published on.2018-12-28 2019-07-01 implementation State market supervision and administration China National Standardization Administration issued

Content

Foreword I 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Basic requirements 2 5 Evaluation Workflow 2 6 Evaluation range 2 7 Evaluation Indicator 3 8 Evaluation Scale 3 9 Evaluation Model 3 10 data collection 4 11 Data Processing 5 12 results released 5 Appendix A (informative appendix) sample size selection scheme example 6 Appendix B (informative appendix) ×× City Public Transport Passenger Satisfaction Questionnaire (based on structural equation model) 8 Appendix C (informative appendix) ×× City Public Transport Passenger Satisfaction Survey Questionnaire (based on service performance model) 10 Appendix D (informative) Passenger Satisfaction Model 11

Foreword

GB/T 36953 "Urban Public Transport Passenger Satisfaction Evaluation Method" is divided into three parts. --- Part 1. General; --- Part 2. Public steamer traffic; --- Part 3. Urban rail transit. This part is the first part of GB/T 36953. This part is drafted in accordance with the rules given in GB/T 1.1-2009. This part is proposed by the Ministry of Transport of the People's Republic of China. This part is under the jurisdiction of the National Urban Passenger Transport Standardization Technical Committee (SAC/TC529). This section drafted by. Tongji University, Shanghai Shentong Metro Group Co., Ltd., Scientific Research Institute of the Ministry of Transport, China Road Transport Association Hui, Beijing Transportation Development Research Center, Shanghai Transportation and Port Development Research Center, China National Institute of Standardization, Chang'an University, Chongqing Jiaotong University Xue, Jinan Urban Transport Research Center, Guangxi Zhuang Autonomous Region Transportation Department. The main drafters of this section. Yang Xiaoguang, Teng Jing, Wu Min, An Jing, Yang Qingshan, Li Chunyan, Chen Wenbin, Ding Wenxing, Wang Yuanqing, Chen Jian, Wang Fengbao, Zhang Hui, Liu Xuejie, Li Jianlin, Yang Yazhen, Jin Hui, and the charter. Urban public transportation passenger satisfaction evaluation method Part 1. General

1 Scope

This part of GB/T 36953 stipulates the basic requirements, evaluation workflow and evaluation criteria of urban public transportation passenger satisfaction evaluation. Enclosure, evaluation indicators, evaluation scales, evaluation models, data collection, data processing, evaluation results release, etc. This section applies to urban public transport passenger satisfaction evaluation.

2 Normative references

The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article. Pieces. For undated references, the latest edition (including all amendments) applies to this document. GB/T 3358.1-2009 Statistical vocabulary and symbols Part 1. General statistical terms and terms used for probability GB/T 19038-2009 Customer Satisfaction Evaluation Model and Method Guide GB/T 32852.1-2016 City passenger terminology Part 1. General terms

3 Terms and definitions

GB/T 3358.1-2009, GB/T 19038-2009 and GB/T 32852.1-2016 define the following terms and definitions Used in this document. For ease of use, the following list of GB/T 3358.1-2009, GB/T 19038-2009 and GB/T 32852.1- Some terms and definitions in.2016. 3.1 Passenger satisfaction passengersatisfactionlevel Passenger satisfaction with the quality of passenger services. [GB/T 32852.1-2016, definition 5.4.10] 3.2 Passenger satisfaction rate satisfactionrateofpassenger Percentage of passengers who are satisfied with the quality of passenger transport services. 3.3 Structural equation model structuralequationmodel A multivariate statistical analysis technique for analyzing the relationship between variables based on the covariance matrix of variables. [GB/T 19038-2009, definition 3.3] 3.4 Service performance model serviceperformancemodel An evaluation method for weighting analysis of each attribute of service quality. 3.5 Sample sample A subset of the population consisting of one or more sampling units. ......

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