GB/T 36953.2-2018 English PDF

US$279.00 · In stock
Delivery: <= 3 days. True-PDF full-copy in English will be manually translated and delivered via email.
GB/T 36953.2-2018: Evaluation method of urban public transportation passenger satisfaction -- Part 2: Bus and trolleybus transit
Status: Valid

Standard ID	USD	BUY PDF	Lead-Days	Standard Title (Description)	Status
GB/T 36953.2-2018	279	Add to Cart	3 days	Evaluation method of urban public transportation passenger satisfaction -- Part 2: Bus and trolleybus transit	Valid

Similar standards

GB/T 41920   GB/T 22485   GB/T 39597   GB/T 45696   GB/T 22484   GB/T 36953.1   

Basic data

Standard ID: GB/T 36953.2-2018 (GB/T36953.2-2018)
Description (Translated English): Evaluation method of urban public transportation passenger satisfaction -- Part 2: Bus and trolleybus transit
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: R11
Classification of International Standard: 03.220.20
Word Count Estimation: 14,165
Date of Issue: 2018-12-28
Date of Implementation: 2019-07-01
Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration

GB/T 36953.2-2018: Evaluation method of urban public transportation passenger satisfaction -- Part 2: Bus and trolleybus transit

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Evaluation method of urban public transportation passenger satisfaction--Part 2. Bus and trolleybus transit ICS 03.220.20 R11 National Standards of People's Republic of China Urban public transportation passenger satisfaction evaluation method Part 2. Public Steam Traffic Part 2. Busandtroleybustransit Published on.2018-12-28 2019-07-01 implementation State market supervision and administration China National Standardization Administration issued

Content

Foreword I 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Evaluation Workflow 1 5 Evaluation scope and evaluation period 1 6 Evaluation Indicator 2 7 Evaluation Scale 4 8 Evaluation Model 4 9 data collection 4 10 Data Processing 5 11 Evaluation report preparation and release 6 Appendix A (informative appendix) Example of public passenger car traffic passenger satisfaction questionnaire 7 Appendix B (informative) Reliability and validity test method 9 Reference 10

Foreword

GB/T 36953 "Urban Public Transport Passenger Satisfaction Evaluation Method" is divided into three parts. --- Part 1. General; --- Part 2. Public steamer traffic; --- Part 3. Urban rail transit. This part is the second part of GB/T 36953. This part is drafted in accordance with the rules given in GB/T 1.1-2009. This part is proposed by the Ministry of Transport of the People's Republic of China. This part is under the jurisdiction of the National Urban Passenger Transport Standardization Technical Committee (SAC/TC529). This section drafted by. Ministry of Transport Science Research Institute, Tongji University, Beijing University of Technology, Chang'an University, China National Institute of Standardization, Guangxi Zhuang Autonomous Region Transportation Department. The main drafters of this section. An Jing, Yang Xiaoguang, Chen Xumei, Teng Jing, Gao Chang, Song Weinan, Xu Wei, Rong Jian, Wang Yuanqing, Hu Huaping, Li Haijian, Chang Xin, Zhao Wei, Du Yunke, Liu Xiaofei, Liu Yang, Ren Wei, Shi Kaihang, Lu Xi, Zhou Kang, Peng Yu, Ding Wenxing, Liu Wei, Lu Zhengye, Liu Shanzan, Li Minghui. Urban public transportation passenger satisfaction evaluation method Part 2. Public Steam Traffic

1 Scope

This part of GB/T 36953 specifies the evaluation workflow, evaluation scope and evaluation of public passenger car passenger satisfaction evaluation. Cycles, evaluation indicators, evaluation scales, evaluation models, data collection, data processing, evaluation report writing and release. This section applies to public passenger car passenger satisfaction evaluation.

2 Normative references

The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article. Pieces. For undated references, the latest edition (including all amendments) applies to this document. GB/T 19038 Customer Satisfaction Evaluation Model and Method Guide GB/T 36953.1-2018 Urban public transport passenger satisfaction evaluation method - Part 1. General

3 Terms and definitions

The following terms and definitions as defined in GB/T 36953.1-2018 apply to this document. 3.1 Public steam car traffic busandtroleybustransit Public transportation by bus and trolleybus. [GB/T 32852.1-2016, definition 2.2.1.1] 3.2 Public steam car traffic passenger satisfaction satisfactionlevelofpassenger Passengers' satisfaction with the quality of public steam transport services. 3.3 Public steam car traffic passenger satisfaction rate satisfactionrateofpassenger Satisfaction with the quality of service for public steamer traffic is the percentage of passengers above average (excluding general).

4 Evaluation workflow

The evaluation workflow should meet the requirements of GB/T 36953.1-2018.

5 Evaluation scope and evaluation period

5.1 Evaluation scope The evaluation of public passenger car passenger satisfaction can make a comprehensive evaluation of the public steam car service as a whole, and can also be used for public steam car service. Special evaluation of a certain link or a certain type of service project. ......

Image     

Tips & Frequently Asked Questions:

Question 1: How long will the true-PDF of GB/T 36953.2-2018_English be delivered?

Answer: Upon your order, we will start to translate GB/T 36953.2-2018_English as soon as possible, and keep you informed of the progress. The lead time is typically 1 ~ 3 working days. The lengthier the document the longer the lead time.

Question 2: Can I share the purchased PDF of GB/T 36953.2-2018_English with my colleagues?

Answer: Yes. The purchased PDF of GB/T 36953.2-2018_English will be deemed to be sold to your employer/organization who actually pays for it, including your colleagues and your employer's intranet.

Question 3: Does the price include tax/VAT?

Answer: Yes. Our tax invoice, downloaded/delivered in 9 seconds, includes all tax/VAT and complies with 100+ countries' tax regulations (tax exempted in 100+ countries) -- See Avoidance of Double Taxation Agreements (DTAs): List of DTAs signed between Singapore and 100+ countries

Question 4: Do you accept my currency other than USD?

Answer: Yes. If you need your currency to be printed on the invoice, please write an email to Sales@ChineseStandard.net. In 2 working-hours, we will create a special link for you to pay in any currencies. Otherwise, follow the normal steps: Add to Cart -- Checkout -- Select your currency to pay.