GB/T 33357-2016 English PDF

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GB/T 33357-2016: Assessment of government hotline service
Status: Valid

Standard ID	USD	BUY PDF	Lead-Days	Standard Title (Description)	Status
GB/T 33357-2016	199	Add to Cart	3 days	Assessment of government hotline service	Valid

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Basic data

Standard ID: GB/T 33357-2016 (GB/T33357-2016)
Description (Translated English): Assessment of government hotline service
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A12
Classification of International Standard: 03.080
Word Count Estimation: 10,169
Date of Issue: 2016-12-13
Date of Implementation: 2017-07-01
Regulation (derived from): National Standard Announcement No.312 of 2016
Issuing agency(ies): General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China

GB/T 33357-2016: Assessment of government hotline service

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Assessment of government hotline service ICS 03.080 A12 National Standards of People's Republic of China Government Hotline Service Evaluation 2016-12-13 released 2017-07-01 implementation General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China China National Standardization Management Committee released Directory Preface I 1 Scope 1

2 terms and definitions

Evaluation Principle 1 3.1 impartiality 3.2 Validity 1 3.3 Reliability 2 3.4 normative 2 4 Evaluation elements 2 4.1 Service Platform and Environment 2 4.2 service personnel 2 4.3 Operation and management 3 4.4 Service efficiency 3 4.5 Service results 4 5 evaluation process 4 5.1 Evaluation Preparation 4 5.2 Evaluation Implementation 5 5.3 Form the evaluation results 5 Evaluation Method 5 6.1 Weight calculation method 5 6.2 Data collection method 5 6.3 Data processing method 5 6.4 Score calculation method 6 7 evaluation results 6 7.1 Contents 6 7.2 Form 6 Reference 7

Foreword

This standard is drafted in accordance with the rules given in GB/T 1.1-2009. This standard is proposed by the National Service Standardization Technical Committee (SAC/TC264). The drafting of this standard. China Standardization Research Institute, Suzhou City Convenience Service Center, Changzhou City Standard Measurement Technology Information Institute, Jiangsu Provincial Quality and Standardization Research Institute, Suzhou City Quality and Technical Supervision Bureau, Beijing Mentougou Quality and Technical Supervision Bureau, Beijing Mentougou District People service center, Zhangjiagang City convenience service center, Changshu convenience service center, Hohhot city government service center, Hohhot City Saihan District Citizen Service Center. The main drafters of this standard. Hou Fei, Zhou Xudong, Cao Lili, Yu Xiaoyun, Hou Yueli, Li Ping, Yan Ming, Ma Zhonghua, Hu Jiajin, Xu Jianer, Zeng Yi, Lu Juan, Yi Fei, Hu Juan, Qian Rongfu, Li Han, Hao Lin, Bao Junfei, Chen Donglan, Jiang Jiansheng, Zhang Xihao, Liu Qingya, Wang Donghua, DAI Jian-dong, WANG Feng-sheng, WANG Ya-na, WEN Yan Government Hotline Service Evaluation

1 Scope

This standard gives the evaluation principle, evaluation factor, evaluation process, evaluation method and evaluation result of government hotline service evaluation. This standard applies to government hotline service evaluation activities.

2 terms and definitions

The following terms and definitions apply to this document. 2.1 Government hotline governmenthotline Non-emergency public service call system established by the government and its functional departments. [GB/T 33358-2016, definition 3.1] 2.2 Government hotline service governmenthotlineservice Relying on the government hotline (2.1), by telephone, SMS, mailbox, website and other media, etc., for the organization or individual participation in social governance, Access to public service provision policy information consultation, appeal and return visit and other public services. [GB/T 33358-2016, definition 3.2] 2.3 Government hotline service provider governmenthotlineserviceprovider Implement the government or department of the government hotline service (2.2). [GB/T 33358-2016, definition 3.3] 2.4 Service object serviceobjects Consult with the Government Hotline (2.1) to reflect the demands of natural persons, legal persons or other organizations that advise suggestions. [GB/T 33358-2016, definition 3.4] 2.5 Evaluation object assessmentparticipant Government Hotline Service Provider (2.3). 2.6 Evaluator assessor (2) An organization that evaluates the performance of the evaluation object (2.5) in the evaluation activity.

3 evaluation principles

3.1 impartiality Evaluation should be independent, objective and fair implementation of the evaluation activities, the evaluation results should not be affected by the implementation of the difficulty, whether the charges and other factors. 3.2 Validity The evaluator should develop a scientific evaluation program and implement it effectively so that the evaluation activities can accurately evaluate the true level of the government hotline service ......

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