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GB/T 33358-2016 English PDF

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US$199.00 · In stock
Delivery: <= 3 days. True-PDF full-copy in English will be manually translated and delivered via email.
GB/T 33358-2016: Specification for government hotline service
Status: Valid

Standard ID	USD	BUY PDF	Lead-Days	Standard Title (Description)	Status
GB/T 33358-2016	199	Add to Cart	3 days	Specification for government hotline service	Valid

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Basic data

Standard ID: GB/T 33358-2016 (GB/T33358-2016)
Description (Translated English): Specification for government hotline service
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A12
Classification of International Standard: 03.080
Word Count Estimation: 10,172
Date of Issue: 2016-12-13
Date of Implementation: 2017-07-01
Regulation (derived from): National Standard Notice No.313 of 2016
Issuing agency(ies): General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China

GB/T 33358-2016: Specification for government hotline service

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Specification for government hotline service ICS 03.080 A12 National Standards of People's Republic of China Government Hotline Service Specification 2016-12-13 released 2017-07-01 implementation General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China China National Standardization Management Committee released

Foreword

This standard is drafted in accordance with the rules given in GB/T 1.1-2009. This standard is proposed by the National Service Standardization Technical Committee (SAC/TC264). The drafting unit of this standard. Jinan City Government 12345 Citizen Service Hotline, Shandong Province Quality and Technical Supervision, Shandong Provincial Standardization Research Institute, Jinan City Quality and Technical Supervision, Beijing non-emergency rescue service center, Shanghai 12345 public service hotline, Guangzhou 12345 government service Hotline, Kunming Municipal People's Government mayor hotline, Taiyuan city government 12345 convenience service hotline, Shandong University School of political science and public administration, Shandong Radio and Television, the CPC Jinan Municipal Party School, Jinan City Government Research Office, Jinan Daily Newspaper Group, Jinan Radio and Television, China Alliance Network Communications Co., Ltd. Jinan Branch. The main drafters of this standard. Li Shengli, Guo Dalei, Zhang Lujun, Sun Yuanwen, Zhao Guojun, Wang Tao, Zhao Lin, Ma Xiaoou, Zhao Honghong, Shao Jianzhong, Shang Li, Cao Xianqiang, Deng Xiangchao, Song Chuanjie, Qiao Yuanzheng, Wang Zhi, Zhang Baojun, Chang Yanyun, Lu Hongtao, Liu Yingfeng, Cheng Xinmin, Wang Huan, Li Kaisen, Xu Sudong, Zhang Yong, Shi Wei, Li Jingfa, Ma Li, Liu Qingxian, Wang Guobo, Li Yan, Hu Lei, Han Longbin, Hao Lei, Zheng Tingting. Government Hotline Service Specification

1 Scope

This standard specifies the terms and definitions of the government hotline, basic requirements, service content and requirements, quality of service control, service evaluation and Improve. This standard applies to the operation, management and service of the government hotline.

2 normative reference documents

The following documents are indispensable for the application of this document. For dated references, only the dated edition applies to this article Pieces. For undated references, the latest edition (including all modifications) applies to this document. Evaluation of Government Hotline Service

3 terms and definitions

The following terms and definitions apply to this document. 3.1 Government hotline governmenthotline Non-emergency public service call system established by the government and its functional departments. 3.2 Government hotline service governmenthotlineservice Relying on the government hotline (3.1), through telephone, SMS, mailbox, website and other media, etc., for the organization or individual participation in social governance, Access to public service provision policy information consultation, appeal and return visit and other public services. 3.3 Government hotline service provider governmenthotlineserviceprovider Implement the government or department of the government hotline service (3.2). 3.4 Service object serviceobjects Advice to the Government Hotline (3.1), reflect the demands, suggest natural advice, natural persons, legal persons or other organizations. 3.5 Knowledgebase Government hotline service providers on the relevant laws, regulations, policy documents, departmental duties, business matters and other government affairs and public services Of the information, to collect, organize, form a storage, maintainable, queryable information collection. 3.6 Work order workflowsheet Record the basic information of the service object, the contents of the matter, handling the situation, supervision, return the results of hotline service to run the whole process of workflow Transfer orders. 3.7 Triartite call tripartitetelephoneconversation Government hotline service personnel, clients, matters involved in the department or unit staff, to take the same way the three parties to answer the service ......

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Tips & Frequently Asked Questions:

Question 1: How long will the true-PDF of GB/T 33358-2016_English be delivered?

Answer: Upon your order, we will start to translate GB/T 33358-2016_English as soon as possible, and keep you informed of the progress. The lead time is typically 1 ~ 3 working days. The lengthier the document the longer the lead time.

Question 2: Can I share the purchased PDF of GB/T 33358-2016_English with my colleagues?

Answer: Yes. The purchased PDF of GB/T 33358-2016_English will be deemed to be sold to your employer/organization who actually pays for it, including your colleagues and your employer's intranet.

Question 3: Does the price include tax/VAT?

Answer: Yes. Our tax invoice, downloaded/delivered in 9 seconds, includes all tax/VAT and complies with 100+ countries' tax regulations (tax exempted in 100+ countries) -- See Avoidance of Double Taxation Agreements (DTAs): List of DTAs signed between Singapore and 100+ countries

Question 4: Do you accept my currency other than USD?

Answer: Yes. If you need your currency to be printed on the invoice, please write an email to Sales@ChineseStandard.net. In 2 working-hours, we will create a special link for you to pay in any currencies. Otherwise, follow the normal steps: Add to Cart -- Checkout -- Select your currency to pay.