GB/T 28827.3-2012 English PDFUS$419.00 · In stock
Delivery: <= 3 days. True-PDF full-copy in English will be manually translated and delivered via email. GB/T 28827.3-2012: Information technology service -- Operation and maintenance -- Part 3: Emergency response specification Status: Valid
Basic dataStandard ID: GB/T 28827.3-2012 (GB/T28827.3-2012)Description (Translated English): Information technology service -- Operation and maintenance -- Part 3: Emergency response specification Sector / Industry: National Standard (Recommended) Classification of Chinese Standard: L77 Classification of International Standard: 35.080 Word Count Estimation: 18,142 Quoted Standard: GB/T 28827.1-2012 Regulation (derived from): National Standards Bulletin 2012 No. 28 Issuing agency(ies): General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China Summary: This standard specifies the basic activities of emergency response procedures and tasks. This section applies to guidance in economic construction, social management and public services, and production and management information systems and other areas im GB/T 28827.3-2012: Information technology service -- Operation and maintenance -- Part 3: Emergency response specification---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order. Information technology service Operation and maintenance Part 3. Emergency response specification ICS 35.080 L77 National Standards of People's Republic of China IT Operation and Maintenance Services Part 3. Emergency Response Specification Part 3. Emergencyresponsespecification Issued on. 2012-11-05 2013-02-01 implementation Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China Standardization Administration of China released Table of ContentsIntroduction Ⅲ Introduction Ⅳ 1 Scope 1 2 Normative references 1 3 Terms and definitions 4 Emergency Response Process Overview 1 5 Emergency Preparedness 2 6 monitoring and early warning 4 7 6 emergency 8 summarizes improvements 8 Appendix A (informative) Guide 10 division-level emergencies Annex B (informative) all stages of emergency response work content and daily work, fault response, focusing on time to protect different types of living Correspondence between moving 12 References 13ForewordGB/T 28827 "IT service operation and maintenance" is divided into six sections. --- Part 1. General requirements; --- Part 2. Delivery specification; --- Part 3. Emergency Response Specification; --- Part 4. Data center service standards; --- Part 5. Desktop and peripherals service specification; --- Part 6. Application service specification. This section GB/T Part of 328,827. This section drafted in accordance with GB/T 1.1-2009 given rules. Please note that some of the content of this document may involve patents. Release mechanism of the present document does not assume responsibility for the identification of these patents. This part of the National Information Technology Standardization Technical Committee (SAC/TC28) and focal points. This section is drafted. Taiji Computer Co., Ltd., Shandong Inspur Software Industry Co., Ltd., Neusoft Group Co. Ltd., China Electronics Standardization Institute, Digital System Integration Service Co., Ltd., Beijing city letter Digital Technology Co., Secretary, Chengdu QinZhi Digital Technology Co., Ltd. Wuhan sunflowers network security maintenance, Chengdu Application of Information Technology Development Center, Wan Ltd. of information. The main drafters of this section. Fan Kai, Zhang Fan, Pan Chunfeng, Ma Ying Kai, Chen Qiang, Wang Zhipeng, Lu Bai, Li, Liu Ling Zemin, Chen Tao, Yang Kai Li, Gu Jun.IntroductionWith the depth of various industries, working in various fields of information technology, more and more of the information system into operation and maintenance phase. However, provided Various organizations ability level of operation and maintenance services is uneven, the demand side, the lack of a method for evaluating or selecting suppliers, tools and specifications. GB/T 28827 "Information Technology Services Operation and Maintenance" provides operation and maintenance services to provide IT organizations should have the ability to service Delivery form and content, as well as operation and maintenance services in emergency response procedures and management methods. The relationship between the various parts shown in Fig. FIG. 1 GB /relationship between the various parts T 28827 This section presents the basic process of emergency response, as well as process management requirements, aims to enhance the emergency response capacity of the organization, early discovery Problems, solve the problem and reduce the adverse effects of the emergency event may bring. The present part of emergency response involved are different. In general, the former is mainly related to IT services; and The latter mainly related to natural disasters, accidents, disasters, public health incidents and social safety incidents and other emergencies to deal with business areas. This section does not involve the construction of information systems, but in the information systems operation and maintenance phase, through the implementation of the emergency response, the feedback system can Results, and constantly adapting to the system of business development, to guide the development of information systems to improve and upgrade work. Section 4 of this chapter presents the process of operation and maintenance services in the emergency response, the process is divided into four main stages, and each stage Work content are described. Chapter 5 of this section sets out requirements for emergency preparedness work phase. Chapter 6 of this section specifies the requirements for monitoring and early warning work phase. Chapter 7 provisions of this part of the job requirements for emergency response phase. Chapter 8 summarizes the provisions of this part of the job requirements to improve the stage. Appendix A of this part of the emergencies division level elements and grading procedures. Appendix B of this part of the work content of each stage of the emergency response and daily work, fault response, focusing on security and other different periods Correspondence between the type of activity. IT Operation and Maintenance Services Part 3. Emergency Response Specification1 ScopeThis section GB/T 28827 specifies the basic activities and tasks of emergency response procedures. This section applies to maintenance guidance in economic construction, social management and public services and other areas of production and business critical information systems run Implementation and management of emergency response. This section also applies to organizations to meet emergency response needs to carry out the implementation of information systems to improve and upgrade work. This section does not apply to telecommunications infrastructure and telecommunications business systems operation and maintenance.2 Normative referencesThe following documents for the application of this document is essential, dated references, only the dated version suitable for use herein Member. For undated references, the latest edition (including any amendments) applies to this document. GB/T 28827.1-2012 Information Technology Services Operation and Maintenance - Part 1. General requirements3 Terms and DefinitionsGB/T 28827.1-2012 and as defined in the following terms and definitions apply to this document. 3.1 Focus sessions guarantee importantperiodassurance Improve service levels to ensure a period of time to carry out important activities or focus on business activities and the measures taken. 3.2 Emergencies emergencyevent Result or will result in the operation and maintenance service object outages, reduce operational quality, and the need to safeguard the implementation of key period of the event. 3.3 Emergency Response emergencyresponse Organization for the prevention, monitoring, disposal and management of the emergency measures taken events and activities.4 Emergency Response Process OverviewStage process of division 4.1 Emergency Response This section operation and maintenance services in the emergency response process is divided into four main phases. emergency preparedness, monitoring and early warning, emergency response and Summarizes improvements. as shown in picture 2.2 operation and maintenance services for emergency response process......Tips & Frequently Asked Questions:Question 1: How long will the true-PDF of GB/T 28827.3-2012_English be delivered?Answer: Upon your order, we will start to translate GB/T 28827.3-2012_English as soon as possible, and keep you informed of the progress. The lead time is typically 1 ~ 3 working days. The lengthier the document the longer the lead time.Question 2: Can I share the purchased PDF of GB/T 28827.3-2012_English with my colleagues?Answer: Yes. The purchased PDF of GB/T 28827.3-2012_English will be deemed to be sold to your employer/organization who actually pays for it, including your colleagues and your employer's intranet.Question 3: Does the price include tax/VAT?Answer: Yes. Our tax invoice, downloaded/delivered in 9 seconds, includes all tax/VAT and complies with 100+ countries' tax regulations (tax exempted in 100+ countries) -- See Avoidance of Double Taxation Agreements (DTAs): List of DTAs signed between Singapore and 100+ countriesQuestion 4: Do you accept my currency other than USD?Answer: Yes. If you need your currency to be printed on the invoice, please write an email to Sales@ChineseStandard.net. In 2 working-hours, we will create a special link for you to pay in any currencies. Otherwise, follow the normal steps: Add to Cart -- Checkout -- Select your currency to pay. |
