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GB/T 28827.2-2012 English PDF

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US$439.00 · In stock
Delivery: <= 4 days. True-PDF full-copy in English will be manually translated and delivered via email.
GB/T 28827.2-2012: Information technology service -- Operations and maintenance -- Part 2: Delivery specification
Status: Valid

Standard ID	USD	BUY PDF	Lead-Days	Standard Title (Description)	Status
GB/T 28827.2-2012	439	Add to Cart	4 days	Information technology service -- Operations and maintenance -- Part 2: Delivery specification	Valid

Similar standards

GB/T 39099 GB/T 25000.51 GB/T 28172 GB/T 28827.7 GB/T 28827.8 GB/T 28827.1

Basic data

Standard ID: GB/T 28827.2-2012 (GB/T28827.2-2012)
Description (Translated English): Information technology service -- Operations and maintenance -- Part 2: Delivery specification
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: L77
Classification of International Standard: 35.080
Word Count Estimation: 19,165
Quoted Standard: GB/T 28827.1-2012; GB/T 28827.3-2012
Regulation (derived from): National Standards Bulletin 2012 No. 28
Issuing agency(ies): General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China
Summary: This standard specifies the operation and maintenance services delivery framework, provides service level agreement was signed from the end of the process, the supplier should deliver operation and maintenance services, content, methods and results. This

GB/T 28827.2-2012: Information technology service -- Operations and maintenance -- Part 2: Delivery specification

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Information technology service Operations and maintenance Part 2. Delivery specification ICS 35.080 L77 National Standards of People's Republic of China IT Operation and Maintenance Services Part 2. Delivery specification Part 2. Deliveryspecification Issued on. 2012-11-05 2013-02-01 implementation Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China Standardization Administration of China released

Preface Ⅰ Introduction Ⅱ 1 Scope 1 2 Normative references 1 3 Terms and definitions 4 operation and maintenance service delivery framework 2 5 3 Delivery Management Deliverables 4 6 7 delivery 6 Deliverables 7 8 Appendix A (informative) Example 10 Services Directory Annex B (informative) Service Level Agreement Framework 12 Annex C (informative) Response Support reporting process related definitions 13 References 14

Foreword

GB/T 28827 "IT service operation and maintenance" is divided into six sections. --- Part 1. General requirements; --- Part 2. Delivery specification; --- Part 3. Emergency Response Specification; --- Part 4. Data center service standards; --- Part 5. Desktop and peripherals service specification; --- Part 6. Application service specification. This section GB/T Part of 228,827. This section drafted in accordance with GB/T 1.1-2009 given rules. Please note that some of the content of this document may involve patents. Release mechanism of the present document does not assume responsibility for the identification of these patents. This part of the National Information Technology Standardization Technical Committee (SAC/TC28) and focal points. This section is drafted. Digital System Integration Services Ltd., Shanghai Baosight Software Co., UF Software AG has Ltd., Chengdu QinZhi Digital Technology Co., Shenzhen City in the domain of computer services outsourcing Co., Ltd. Ruijie Networks, Beijing Purple Arima Software Co., Ltd., China Electronics Standardization Institute. The main drafters of this section. Xiaodong, Bai Lu, Zhang Xingyu, Ma Hongjie, Pang Aimin, Li, Ke Liang, Jinqiao, Li Huimin son, Yin Chang, Feng Jianzhong, Chen Xianglin, Zhang Zemin, Zhou Jian, Hu level is strong, Ma Jian Zhao, Feng Jinyang, Yu Tao, rice Kun, Zhou Ping, Wang Zhipeng.

Introduction

With the depth of various industries, working in various fields of information technology, more and more of the information system into operation and maintenance phase. However, provided Various organizations ability level of operation and maintenance services is uneven, the demand side, the lack of a method for evaluating or selecting suppliers, tools and specifications. This standard Different clients, service process and service needs the ability to abstract elements, and by key indicators to evaluate the ability of the service; with When the process for the operation and maintenance services, service delivery, service-specific content requirements and needs; also run different maintenance services for objects Service set forth requirements. The relationship between the various parts shown in Fig. FIG. 1 GB /relationship between the various parts T 28827 This section GB/T 28827 is intended for the operation and maintenance service delivery processes involved in delivery management, content delivery, delivery, delivery Pay outcomes provide guidance, as the demand side, selected on the basis of supply-side, can also be used as a guide for the parties to improve operation and maintenance service delivery capabilities. Section 4 of this chapter presents the operation and maintenance services delivery framework, describes the contents of the framework four key components. Chapter 5 delivery plan delivery management process, the implementation of this part of the delivery, delivery inspection and delivery improvements proposed management requirements. Chapter 6 of this part of routine operations deliverables included response support, improvement and optimization of research evaluation services for their delivery Claim. Chapter 7 of this part of the on-site delivery method used in delivery and remote delivery, proposed delivery in various stages of concern Points. Chapter 8 of this part of the delivery management process, different deliverables will have to do a description of deliverables and recommendations. Appendix A of this section provides an example of a directory service. Appendix B of this section provides a framework for service level agreements. This section provides a response in Appendix C to support the declaration process definitions. IT Operation and Maintenance Services Part 2. Delivery specification

1 Scope

This section GB/T 28827 specifies the process to the end of the service level agreement signed operation and maintenance service delivery framework, provides In the direction of the demand side for the delivery of content, operation and maintenance services, methods and results. This section applies to. a) make the demand-side and supply-side of the operation and maintenance service delivery agreement; b) to provide operation and maintenance best practices and quality service delivery evaluation basis for the demand side and the supply side. This section also applies to the operation and maintenance evaluation and audit services. This section does not apply to telecommunications infrastructure and telecommunications business systems operation and maintenance.

2 Normative references

The following documents for the application of this document is essential, dated references, only the dated version suitable for use herein Member. For undated references, the latest edition (including any amendments) applies to this document. GB/T 28827.1-2012 Information Technology Services Operation and Maintenance - Part 1. General requirements GB/T 28827.3-2012 Information Technology Services Operation and Maintenance Part 3. Emergency Response Specification

3 Terms and Definitions

GB/T 28827.1-2012 and as defined in the following terms and definitions apply to this document. 3.1 (Operation and maintenance services) Delivery (operationandmaintenanceservice) delivery Supply-side within the service level agreement is valid for an operation provided by a Service Level Agreement commitments maintenance services. 3.2 (Operation and maintenance services) suppliers (operationandmaintenanceservice) supplier Provide operation and maintenance of internal and external service organizations or institutions. 3.3 (Operation and maintenance services) demand side (operationandmaintenanceservice) acquirer You need to run the maintenance organization or agency services. 3.4 Routine operations routineoperation Daily scheduled service providers offer. NOTE. If the inspection, monitoring, and other backup and testing. 3.5 Response Support responsesupport Supplier of a service request or failure to declare immediate service delivery. NOTE. If emergency treatment. ......

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Tips & Frequently Asked Questions:

Question 1: How long will the true-PDF of GB/T 28827.2-2012_English be delivered?

Answer: Upon your order, we will start to translate GB/T 28827.2-2012_English as soon as possible, and keep you informed of the progress. The lead time is typically 2 ~ 4 working days. The lengthier the document the longer the lead time.

Question 2: Can I share the purchased PDF of GB/T 28827.2-2012_English with my colleagues?

Answer: Yes. The purchased PDF of GB/T 28827.2-2012_English will be deemed to be sold to your employer/organization who actually pays for it, including your colleagues and your employer's intranet.

Question 3: Does the price include tax/VAT?

Answer: Yes. Our tax invoice, downloaded/delivered in 9 seconds, includes all tax/VAT and complies with 100+ countries' tax regulations (tax exempted in 100+ countries) -- See Avoidance of Double Taxation Agreements (DTAs): List of DTAs signed between Singapore and 100+ countries

Question 4: Do you accept my currency other than USD?

Answer: Yes. If you need your currency to be printed on the invoice, please write an email to Sales@ChineseStandard.net. In 2 working-hours, we will create a special link for you to pay in any currencies. Otherwise, follow the normal steps: Add to Cart -- Checkout -- Select your currency to pay.