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IT service management for inspection and quarantine--Part 1: General specification
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SN/T 4651.1-2016
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Basic data | Standard ID | SN/T 4651.1-2016 (SN/T4651.1-2016) | | Description (Translated English) | IT service management for inspection and quarantine--Part 1: General specification | | Sector / Industry | Commodity Inspection Standard (Recommended) | | Classification of Chinese Standard | C62 | | Word Count Estimation | 10,123 | | Date of Issue | 2016-08-23 | | Date of Implementation | 2017-03-01 | | Regulation (derived from) | State-Quality-Inspection-Certification (2016)438 | | Issuing agency(ies) | General Administration of Customs | SN/T 4651.1-2016: IT service management for inspection and quarantine--Part 1: General specification
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IT service management for inspection and quarantine--Part 1. General specification
China's entry-exit inspection and quarantine industry standards
Inspection and Quarantine IT Service Management Specification
Part 1. General
Part 1.General specification
Published on.2016-08-23
2017-03-01 Implementation
China
The State Administration of Quality Supervision, Inspection and Quarantine issued
Foreword
This section is part 1 of the SN/T 4651 series of standards.
This section was drafted in accordance with the rules given in GB/T 1.1-2009.
This part is proposed and managed by the National Certification and Accreditation Regulatory Commission.
The main drafting units of this section are the Information Center of the Guangdong Entry-Exit Inspection and Quarantine Bureau and the Information Center of the General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China.
The main drafters of this section are. Li Hui, Liu Dan, Wei Yingyi, Zhang Yanbin, Guan Jinming, Li Haiyan, Zhou Jinshun, Zhang Zongping, Xu Shenglin.
Inspection and Quarantine IT Service Management Specification
Part 1. General
1 Scope
This part of SN/T 4651 specifies the service support, service delivery technology and overall management of the inspection and quarantine information system operation and maintenance.
Claim.
This section applies to the guidance and assessment of the daily operation, maintenance and management of the inspection and quarantine information system.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article
Pieces. For undated references, the latest version (including all amendments) applies to this document.
ISO /IEC .20000, Information Technology-Service Management
ITIL Information Technology Infrastructure Library (Information Technology Infrastructure Library)
3 Terms and Definitions
The terms and definitions defined by ITIL and ISO /IEC .20000 and the following apply to this document.
3.1
IT service itservice
Service products and service processes that meet user IT needs.
3.2
IT Service Management itservicemanagement
The method of effective management of the planning, development, implementation, and operation of IT systems is a set of methodology, which originated from ITIL.
3.3
Help desk servicedesk
Direct customer-facing support groups are an important part of the overall support work.
[ISO /IEC .20000-1.2005, definition 2.12]
3.4
Incident incident
Any standard operation that is not part of the service, at the same time, may cause or may cause the service to be interrupted. In this section, accidents and events
Treated as a synonym.
[ISO /IEC .20000-1.2011, Definition 3.10]
3.5
Problem problem
Cause or unknown occurrence of one or more accidents.
[ISO /IEC .20000-1.2011, definition 3.19]
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