GB/T 38604.1-2020 English PDF

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GB/T 38604.1-2020: Public information guidance systems - Assessment requirement - Part 1: General
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Basic data

Standard ID: GB/T 38604.1-2020 (GB/T38604.1-2020)
Description (Translated English): Public information guidance systems - Assessment requirement - Part 1: General
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A22
Classification of International Standard: 01.080.01
Word Count Estimation: 12,114
Date of Issue: 2020-03-31
Date of Implementation: 2020-10-01
Quoted Standard: GB/T 3358.1; GB/T 3358.2; GB/T 3358.3; GB/T 15565; GB/T 19038
Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration
Summary: This standard specifies the general principles, evaluation methods, evaluation procedures, preliminary preparations, evaluation implementation and evaluation conclusions of the public information-oriented system evaluation requirements. This standard applies to the evaluation of public information-oriented systems.

GB/T 38604.1-2020: Public information guidance systems - Assessment requirement - Part 1: General

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Public information guidance systems--Assessment requirement--Part 1. General ICS 01.080.01 A22 National Standards of People's Republic of China Evaluation requirements for public information-oriented systems Part 1. General Part 1. General 2020-03-31 release 2020-10-01 implementation State Administration of Market Supervision and Administration Issued by the National Standardization Management Committee

Contents

Foreword Ⅲ 1 Scope 1 2 Normative references 1 3 Terms and definitions 1 4 General Principle 1 5 Evaluation method 1 6 Evaluation process 2 7 Preparation 3 7.1 Evaluation Scope 3 7.2 Evaluation Index 3 7.3 Evaluation Scheme 4 8 Evaluation Implementation 5 8.1 Collecting data 5 8.2 Processing data 6 8.3 Data calculation 6 9 Evaluation conclusion 6 9.1 Analysis data 6 9.2 Evaluation conclusion 6 Appendix A (informative appendix) Model structure and mathematical examples 7 Reference 9 Figure 1 Evaluation flowchart 2 Table 1 Level 5 text scale and digital scale 5

Foreword

GB/T 38604 "Requirements for Evaluation of Public Information Guidance System" consists of the following parts. --- Part 1. General Provisions; --- Part 2. Railway passenger stations; --- Part 3. Urban Rail Transit Station; --- Part 4. Public steam and tram stations. This part is Part 1 of GB/T 38604. This section was drafted in accordance with the rules given in GB/T 1.1-2009. This part is proposed and managed by the National Graphic Symbol Standardization Technical Committee (SAC/TC59). This section was drafted by. China National Institute of Standardization, National Railway Administration, Beijing Forestry University, China Automobile Certification Center Co., Ltd., Beijing Transportation Commission, Beijing Subway Operation Co., Ltd. The main drafters of this section. Zou Chuanyu, Chen Ziding, Wang Guangxin, Qiang Yi, An Xiaofen, Zhou Ke, Chen Yongquan, Zhang Liang. Evaluation requirements for public information-oriented systems Part 1. General

1 Scope

This part of GB/T 38604 stipulates the general principles, evaluation methods, evaluation procedures, and early stage of evaluation requirements for public information-oriented systems Preparation, evaluation implementation and evaluation conclusions. This section applies to the evaluation of public information-oriented systems.

2 Normative references

The following documents are essential for the application of this document. For dated references, only the dated version applies to this article Pieces. For the cited documents without date, the latest version (including all amendments) applies to this document. GB/T 3358 (all parts) Statistics vocabulary and symbols GB/T 15565 Graphic symbol terms GB/T 19038 Customer Satisfaction Evaluation Model and Method Guide

3 Terms and definitions

The terms and definitions defined in GB/T 3358, GB/T 15565, and GB/T 19038 apply to this document.

4 General principles

4.1 Evaluation work should be carried out independently, objectively and fairly, and the results should not be affected by factors such as difficulty of implementation, whether to charge or not. 4.2 The sampling plan should be designed as a whole, a unified questionnaire should be prepared, and a scientific evaluation plan should be formulated. 4.3 Evaluation work should collect and use real data, the evaluation results are objective, accurate and credible. 4.4 The evaluation results should be consistent with the purpose and content of the evaluation and have high efficiency. 4.5 When evaluating public information-oriented systems, the indicators should be refined according to the type of public place. a) Transportation public places. Based on crowd flow lines, combined with key nodes in public places, refined from the perspective of streamlines and non-streamlines; b) Service public places. Based on service characteristics, combined with key nodes in public places, refine from the perspective of core services and general services. 4.6 It is advisable to establish a continuous evaluation system for public information-oriented systems and form an evaluation-improvement-re-evaluation mechanism.

5 Evaluation method

5.1 The types of common evaluation methods are. --- Qualitative method. Evaluate the evaluation object based on the experience and judgment standards of the evaluator, showing the subjective attitude of the evaluator; --- Quantitative method. Obtain evaluation results based on quantitative measurement methods, and use numerical results to express the results of evaluation or judgment; --- Classification statistics. According to the established professional statistical specifications, based on the original documents in production or activities, regular classification Statistics, with such statistical results as evaluation results. 5.2 There are two modes when using evaluation methods. --- Single mode. apply a method to all aspects of evaluation work, including different evaluation subjects, subjects and evaluation indicators. ......

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