GB/T 34077.1-2017 English PDF

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GB/T 34077.1-2017: Management specification of electronic government common platform based on cloud computing -- Part 1: Evaluation specification for service quality
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Standard ID	USD	BUY PDF	Lead-Days	Standard Title (Description)	Status
GB/T 34077.1-2017	1079	Add to Cart	7 days	Management specification of electronic government common platform based on cloud computing -- Part 1: Evaluation specification for service quality	Valid

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Basic data

Standard ID: GB/T 34077.1-2017 (GB/T34077.1-2017)
Description (Translated English): Management specification of electronic government common platform based on cloud computing -- Part 1: Evaluation specification for service quality
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: L67
Classification of International Standard: 35.240.01
Word Count Estimation: 54,534
Date of Issue: 2017-07-31
Date of Implementation: 2017-11-01
Issuing agency(ies): General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China

GB/T 34077.1-2017: Management specification of electronic government common platform based on cloud computing -- Part 1: Evaluation specification for service quality

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Management specification of electronic government common platform based on cloud computing - Part 1. Evaluation specification for service quality ICS 35.240.01 L67 National Standards of People's Republic of China E - government based on cloud computing public platform management norms Part 1. Quality of service assessment cloudcomputing-Part 1.Evaluationspecificationforservicequality 2017-07-31 Posted 2017-11-01 implementation General Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China China National Standardization Administration released Directory Foreword Ⅲ Introduction IV 1 Scope 1 2 Normative references 1 3 Terms, definitions and abbreviations 1 3.1 Terms and definitions 1 3.2 Abbreviations 1 4 service quality evaluation index system 2 4.1 Evaluation Index System 2 4.2 Evaluation Indicator Description 4.3 Evaluation index usage 9 5 Evaluation Implementation Organization 12 5.1 Assessment Organization 5.2 Roles and Responsibilities of Each Role 12 5.3 Compilation of Implementation Outline 13 5.4 to determine the evaluation agency 13 5.5 Organizational evaluation 13 6 Evaluation Implementation Procedures 13 7 Assessment Results and Applications 13 7.1 Assessment Results 7.2 Assessment Results Rating 14 7.3 Evaluation Results Application 14 8 Quality Assurance Methodology for Service Delivery 14 8.1 service accuracy index evaluation 14 8.2 Service Effectiveness Index Evaluation 15 8.3 Service Responsiveness Index Evaluation 18 8.4 Service Safety Index Evaluation 20 8.5 Service Reliability Index Evaluation 24 8.6 service friendliness index evaluation 26 Evaluation method of infrastructure resource utilization rate 9.1 Room Facilities Utilization Rate Evaluation 28 9.2 Network resource utilization evaluation 30 9.3 Calculating Resource Utilization Rate 30 9.4 Evaluation of Storage Resource Utilization 31 9.5 Safety and reliability rate evaluation 31 Appendix A (Normative) E-government public platform service satisfaction evaluation form 33 Appendix B (Normative) Service Quality Assessment Report Sample 34 B.1 Basic Information B.2 Quality indicators for service delivery 34 B.3 Indicators of infrastructure resource utilization rate evaluation 36 B.4 Service Use Satisfaction Evaluation Results 37 B.5 Evaluation Formulas and Test Results 37 B.6 Suggestions for improvement 37 Appendix C (Informative) Evaluation Index Use Case 38 C.1 General 38 C.2 Identify the set of evaluation indicators 38 C.3 Determining comment sets 38 C.4 Determining weights of evaluation indicators 39 C.5 Specific evaluation process 46

Foreword

GB/T 34077 "cloud computing-based e-government platform management practices" is expected to be divided into the following five sections. --- Part 1. Service Quality Assessment; --- Part 2. Service Measurement; --- Part 3. Operational security management; --- Part 4. Platform Management Guidelines; --- Part 5. Technical service system. This section GB/T 34077 Part 1. This section drafted in accordance with GB/T 1.1-2009 given rules. Please note that some of this document may be patentable. The issuing agencies of this document do not bear the responsibility of identifying these patents. This part is proposed by the Ministry of Industry and Information Technology of the People's Republic of China. This part of the People's Republic of China Ministry of Industry and Information Technology (Communications) centralized. This part of the drafting unit. China Institute of Information Communications, Shandong Inspur Group Co., Ltd., Huawei Technologies Co., Ltd., China Electronics Technology Group No. 28 Research Institute, Xi'an Future International Information Co., Ltd., Zhejiang Huatong Cloud Data Technology Co., Ltd., the People's Republic of China Ministry of Industry and Information Technology Institute of the Fifth Electronics, Hunan Province Network and Information Security Assessment Center, Capital Information Development Co., Ltd., Hangzhou State Huasan Communication Technology Co., Ltd. The main drafters of this section. Shi Youkang, Duan Shihui, Qi Fengmei, Yang Fei Chuan, Jiang Xinrong, Wang Baohong, Xu Zhe, Luo Yin, Tang Liang, Wang Gang, Wu Yun, Child days to be.

Introduction

The development of e-government is in the process of transforming the mode of development, deepening the application and highlighting the key achievements of the transition period. Change of government function and service type The construction of government puts forward newer and higher requirements for the development of e-government. Emerging information technologies, industries and applications represented by cloud computing continue to flourish Now, a profound change in e-government to develop the technical environment and conditions. Building a public cloud-based e-government platform can give full play to both The role of resources and emerging information technology potential to speed up the development of e-government innovation, improve the application of support services, enhance security Reduce duplication, avoid fragmentation and information silos. The quality of service reflects the integrated effect of the service performance of the public platform service providers in e-government. The service management agency should establish the service quality Quantity management system and standards, the development of service quality assessment of technical indicators, a clear basis for service quality supervision and methods for the prior, things, things After the service quality monitoring and management. Service providers should establish a service quality assurance system to ensure that service implementation period Control and management, listen to the opinions and suggestions of service agencies, and conscientiously improve service work. In order to strengthen the supervision and management of the service quality of the service provision agencies and safeguard the legitimate rights and interests of the service use agencies, the service quality supervisors Systematic, standardized, specially formulated this section. E - government based on cloud computing public platform management norms Part 1. Quality of service assessment

1 Scope

GB/T 34077 provisions of this section based on cloud computing e-government platform for public service quality evaluation index system, assessment of the implementation Organization, assessment of implementation procedures, assessment results and applications, service delivery quality evaluation methods, infrastructure resource utilization evaluation methods. This section applies to cloud computing based e-government platform for public service quality evaluation. Note Unless otherwise specified, the "e-government public platform" in the following chapters refers to the "cloud-based e-government public platform."

2 Normative references

The following documents for the application of this document is essential. For dated references, only the dated version applies to this article Pieces. For undated references, the latest edition (including all amendments) applies to this document. GB/T 34078.1-2017 cloud computing-based e-government platform for the general specification Part 1. Terms and definitions 3 Terms, definitions and abbreviations 3.1 Terms and definitions GB/T 34078.1-2017 defined terms and definitions apply to this document. 3.2 Abbreviations The following abbreviations apply to this document. ARP. Address Resolution Protocol (AddressResolutionProtocol) BGP. Border Gateway Protocol (BorderGatewayProtocol) CPU. Central Processing Unit (CentralProcessingUnit) DDoS. Distributed Denial of Service (DistributedDenialofService) IP. Internet Protocol (InternetProtocol) IDC. Internet Data Center (InternetDataCenter) KPI. Key Performance Indicators KQI. KeyQualityIndicators MAC. Media Access Control (MediaAccessControl) PC. Personal Computer (PersonComputer) RAID. Redundant Arrays of Inexpensive Disks RPO. Recovery Point Objectives RTO. Recovery Time Objective (RecoveryTimeObjective) SLA. Service Level Agreement (ServiceLevelAgreement) VLAN. Virtual Local Area Network (VirtualLocalAreaNetwork) VM. Virtual Machine (Virtual Machine) VPN. Virtual Private Network (Virtual Private Network) ......

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