GB/T 34077.3-2021 English PDF

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GB/T 34077.3-2021: Management specification of electronic government common platform based on cloud computing - Part 3: Operation guarantee management
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Basic data

Standard ID: GB/T 34077.3-2021 (GB/T34077.3-2021)
Description (Translated English): Management specification of electronic government common platform based on cloud computing - Part 3: Operation guarantee management
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: L67
Word Count Estimation: 18,142
Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration

GB/T 34077.3-2021: Management specification of electronic government common platform based on cloud computing - Part 3: Operation guarantee management

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Management specification of electronic government common platformbased on cloud computing - Part 3.Operation guarantee management ICS 35.240.01 L67 National Standards of People's Republic of China Cloud computing-based e-government public platform management specifications Part 3.Operational Assurance Management Released on 2021-03-09 2021-10-01 implementation State Administration of Market Supervision and Administration Issued by the National Standardization Management Committee

Table of contents

Foreword Ⅰ Introduction Ⅱ 1 Scope 1 2 Normative references 1 3 Terms and definitions, abbreviations 1 3.1 Terms and definitions 1 3.2 Abbreviations 1 4 Overview 2 5 Operational assurance management for service users 2 5.1 Service content 2 5.2 Service Mode 3 5.3 Service Management 4 6 Operational guarantee management for public servants 6 6.1 Service content 6 6.2 Service method 7 7 Operational assurance management for the public 7 7.1 Service content 7 7.2 Service method 7 8 Operational assurance management for platform resources 7 8.1 Service organization 7 8.2 Service content 9 8.3 Operation service process 12 8.4 Operation Service Support System 12

Foreword

GB/T 34077 ``Management Specifications for Public Platforms of E-Government Based on Cloud Computing'' is expected to be divided into the following 5 parts. ---Part 1.Service quality assessment; ---Part 2.Service measurement and pricing; ---Part 3.Operational assurance management; ---Part 4.Platform Management Guidelines; ---Part 5.Technical Service System. This part is Part 3 of GB/T 34077. This section was drafted in accordance with the rules given in GB/T 1.1-2009. This part is proposed and managed by the Ministry of Industry and Information Technology (Communications) of the People's Republic of China. Drafting organizations of this section. Xi'an Future International Information Co., Ltd., Harbin Guoyu Data Technology Service Co., Ltd., Shaanxi Provincial Letter Information and Chemical Engineering Research Institute, China Academy of Information and Communications Technology, China Electronics Technology Group Corporation 28th Research Institute, Guangdong Information Engineering Co., Ltd. Company, China United Network Communications Co., Ltd., Alibaba Cloud Computing Co., Ltd. The main drafters of this section. Bai Feng, Zhong Dongjiang, Sang Yanjuan, Zhang Yong, Zhou Xun, Wang Baohong, Liu Shu, Tang Jiajun, Qin Ximin, Zhao Xin, Huang Zhenming.

Introduction

The development of e-government is in a critical transition period of changing the development mode, deepening the application and highlighting the results. Government function transformation and service-oriented Government construction puts forward newer and higher requirements for the development of e-government affairs. Emerging information technologies, industries, and applications represented by cloud computing continue to The emergence has profoundly changed the technological environment and conditions for the development of e-government. Building a public platform for e-government based on cloud computing can give full play to The role of existing resources and the potential of emerging information technology, accelerate the development and innovation of e-government, improve application support service capabilities, and enhance security assurance Ability to reduce duplication and waste, avoid self-government and information islands. With the change of the national e-government development mode, the operation guarantee service of the public e-government platform based on cloud computing has been proposed. High demands. Cloud computing-based e-government public platform operation guarantee management standards clearly stipulate the provision of operation guarantee services to users The service content, methods and management requirements of platform resources to ensure the provision of high-quality services to institutions and users. In addition to complying with this part, the operation guarantee management of the public platform of e-government based on cloud computing shall also comply with national laws and administrative regulations And relevant mandatory standards. Cloud computing-based e-government public platform management specifications Part 3.Operational Assurance Management

1 Scope

This part of GB/T 34077 specifies the services provided by the cloud-based e-government public platform and the operation guarantee of the platform itself management. This part is applicable to the operation guarantee management of the public e-government platform. Note. Unless otherwise specified, "e-government public platform" in the following chapters refers to "cloud-based e-government public platform".

2 Normative references

The following documents are indispensable for the application of this document. For dated reference documents, only the dated version applies to this article Pieces. For undated reference documents, the latest version (including all amendments) is applicable to this document. GB/T 33780.3-2017 Cloud computing-based e-government public platform technical specifications Part 3.System and data interface GB/T 34078.1-2017 Cloud Computing-based E-government Public Platform General Specification Part 1.Terms and Definitions GB/T 34080.3-2021 Cloud Computing-based E-government Public Platform Security Specification Part 3.Service Security 3 Terms and definitions, abbreviations 3.1 Terms and definitions The following terms and definitions defined in GB/T 34078.1-2017 apply to this document. 3.1.1 Platform resources The software and hardware facilities, technical resources and technical resources required by service providers to provide technical services to service users, public servants and the public Combination of multiple resources such as environmental conditions. 3.1.2 Service Cloud computing-based e-government public platforms provide users (including service users, public servants, and the public) with various networks and programs Computing, storage, application examples and other services. 3.2 Abbreviations The following abbreviations apply to this document. APP. mobile device application software (Application) B/S. browser and server architecture (Browser/Server) CPU. Central Processing Unit (CentralProcessingUnit) IM. Instant messaging, instant messaging (InstantMessaging) KPI. Key Performance Indicator (KeyPerformanceIndicator) MPLS. Multi-Protocol Label Switching (Multi-ProtocolLabelSwitching) PC. Personal Computer (PersonalComputer) ......

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