GB/T 33748-2017 English PDF

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GB/T 33748-2017: Agricultural service -- Supplying specification of agricultural science and technology information service
Status: Valid

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Basic data

Standard ID: GB/T 33748-2017 (GB/T33748-2017)
Description (Translated English): Agricultural service -- Supplying specification of agricultural science and technology information service
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A12
Classification of International Standard: 03.080.01
Word Count Estimation: 13,182
Date of Issue: 2017-05-12
Date of Implementation: 2017-12-01
Issuing agency(ies): General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China
Summary: This standard specifies the mode, process and requirements of the agricultural science and technology information service organization (organization) to provide services in an interactive manner. This standard applies to on-site service, telephone service, network service, SMS service four agricultural science and technology information service supply mode.

GB/T 33748-2017: Agricultural service -- Supplying specification of agricultural science and technology information service

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Agricultural service - Supplying specification of agricultural science and technology information service ICS 03.080.01 A12 National Standards of People's Republic of China Agricultural Socialization Services Agricultural Science and Technology Information Service Supply Specification 2017-05-12 released 2017-12-01 implementation General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China China National Standardization Management Committee released Directory Preface I 1 Scope 1

2 terms and definitions

3 Service supply mode 1 4 on-site service 1 5 telephone service 2 6 network service 3 7 SMS service 4 8 Satisfaction Survey 4 Appendix A (informative appendix) Agricultural science and technology information on-site service process 5 Appendix B (informative) Agricultural Science and Technology Information Telephone Service Process 6 Appendix C (informative) Agricultural science and technology information network service process 7 Appendix D (informative appendix) Agricultural science and technology information SMS service process 8 Reference 10

Foreword

This standard is drafted in accordance with the rules given in GB/T 1.1-2009. This standard is under the jurisdiction of China National Institute of Standardization. The drafting of this standard. Beijing Institute of Standardization, Beijing Academy of Agriculture and Forestry Institute of Agricultural Science and Technology Information, China Agricultural University. The main drafters of this standard. Ma Xiaolei, Xie Xiangyan, Yan Tao, Luo Changshou, Sun Sufen, Yang Deyong, Wei Qingfeng, Zhang Junfeng. Agricultural Socialization Services Agricultural Science and Technology Information Service Supply Specification

1 Scope

This standard specifies the patterns, processes and requirements of agricultural science and technology information service organizations (organizations) to provide services in an interactive manner. This standard applies to field service, telephone service, network service, SMS service four agricultural science and technology information service supply mode.

2 terms and definitions

The following terms and definitions apply to this document. 2.1 Agricultural science and technology information agriculturalscienceandtechnologyinformation Agricultural production practices and agricultural science and technology activities generated by the agricultural production and management of various types of technical information, knowledge.

3 service supply mode

3.1 on-site service Services or technical specialists of agricultural science and technology information service organizations (organizations) provide face-to-face agriculture for clients in public service establishments Science and technology information services, including general hospitality services, self-service equipment query services, expert services, technical training. 3.2 telephone service The agricultural science and technology information service organization (organization) uses the telephone as the service object to provide the agricultural science and technology information service, generally includes the automatic voice service Services and manual services. 3.3 network services Agricultural science and technology information service organization (organization) using Internet technology, relying on the computer or mobile side, using web pages, mobile Internet should be (APP), instant messaging tools (WeChat, QQ, etc.), e-mail, etc. for the service object to provide information browsing, query, online solution, from Line message reply and other agricultural science and technology information services, generally including self-service and manual services. 3.4 SMS service Agricultural science and technology information service organization (organization) to use mobile phone text messages for the client to provide customized text, digital or photo information and other agricultural Technical information services, including information subscriptions and information inquiries. 4 on-site service 4.1 Field Service Process Refer to Appendix A for on-site service flow. ......

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