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GB/T 40762-2021 English PDF

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US$249.00 · In stock
Delivery: <= 3 days. True-PDF full-copy in English will be manually translated and delivered via email.
GB/T 40762-2021: Evaluation specification of administrative service satisfaction
Status: Valid

Standard ID	USD	BUY PDF	Lead-Days	Standard Title (Description)	Status
GB/T 40762-2021	249	Add to Cart	3 days	Evaluation specification of administrative service satisfaction	Valid

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Basic data

Standard ID: GB/T 40762-2021 (GB/T40762-2021)
Description (Translated English): Evaluation specification of administrative service satisfaction
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A12
Word Count Estimation: 13,196
Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration

GB/T 40762-2021: Evaluation specification of administrative service satisfaction

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Evaluation specification of administrative service satisfaction ICS 01.040.03 CCSA12 National Standards of People's Republic of China Government Service Satisfaction Evaluation Standards Released on 2021-10-11 2022-02-01 implementation State Administration for Market Regulation Issued by the National Standardization Management Committee

Foreword Ⅰ 1 Scope 1 2 Normative references 1 3 Terms and definitions 1 4 Evaluation Principle 1 5 Evaluation requirements 2 6 Rating 2 7 Composition of Service Satisfaction 2 8 Evaluation process 2 9 Use of evaluation results 4 Appendix A (informative) Example 5 of government service satisfaction survey indicators Appendix B (Informative) Calculation Methods of Government Service Satisfaction 8 Reference 10

Foreword

This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for Standardization Work Part 1.Structure and Drafting Rules of Standardization Documents" Drafting. Please note that some of the contents of this document may involve patents. The issuing agency of this document is not responsible for identifying patents. This document was proposed and managed by the National Government Affairs Hall Service Standardization Working Group (SAC/SWG15). The main drafting units of this document. Hefei Municipal Service Administration of Anhui Province, Administrative Approval Service Bureau of Xintai City, Shandong Province, Anhui Craftsman Quality Quantitative Standards Research Institute Co., Ltd., Zhongke Yuanchuang Public Service Technology Co., Ltd., Nantong City Administrative Examination and Approval Bureau of Jiangsu Province, Xiamen City Standardization Research Institute Research Institute. The main drafters of this document. Wang Shengli, Li Yinfa, Chen Aidong, Jia Bin, Ding Zhiyu, Yin Xue, Wu Jian, Wu Peijie, Wang Shaowu. Government Service Satisfaction Evaluation Standards

1 Scope

This document gives the evaluation principles, evaluation requirements, evaluation levels, service satisfaction composition, evaluation process, Requirements for the application of evaluation results. This document is applicable to the evaluation of service satisfaction of government service organizations at all levels, and the entrusted third-party evaluation agency can refer to it for implementation.

2 Normative references

The content of the following documents constitutes an indispensable clause of this document through normative references in the text. Among them, dated quotations Only the version corresponding to the date is applicable to this document; for undated reference documents, the latest version (including all amendments) is applicable to This document. GB/T 39734-2020 "One review at a time" and "One review at a time" work specifications for government services

3 Terms and definitions

The following terms and definitions apply to this document. 3.1 Evaluationofadministrativeservicesatisfaction evaluationofadministrativeservicesatisfaction The administrative counterpart’s contribution to the government service organization (including but not limited to the government service center, the administrative approval bureau, the government service hall, and the government service window) (Mouth, convenience service site) to provide service satisfaction evaluation activities.

4 Evaluation principles

4.1 Lawful and fair Strictly implement laws, regulations and policies related to government services, comprehensively, accurately, and scientifically define the reasonable demands of service objects, and protect services Object information. 4.2 Full coverage Adhere to applicability and ease of operation, and based on the evaluation of administrative counterparts, achieve full coverage of government services, full coverage of the service process, and service Full coverage of service channels. 4.3 Openness and transparency Except for information that cannot be disclosed according to law, the government service status, evaluation process, evaluation results, and rectification status will be disclosed to the public. 4.4 Promoting reform with evaluation Adhere to problem-oriented, strengthen the analysis and comprehensive mining of evaluation data, study and judge the demands of service objects, put forward rectification suggestions, and supervise ......

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Tips & Frequently Asked Questions:

Question 1: How long will the true-PDF of GB/T 40762-2021_English be delivered?

Answer: Upon your order, we will start to translate GB/T 40762-2021_English as soon as possible, and keep you informed of the progress. The lead time is typically 1 ~ 3 working days. The lengthier the document the longer the lead time.

Question 2: Can I share the purchased PDF of GB/T 40762-2021_English with my colleagues?

Answer: Yes. The purchased PDF of GB/T 40762-2021_English will be deemed to be sold to your employer/organization who actually pays for it, including your colleagues and your employer's intranet.

Question 3: Does the price include tax/VAT?

Answer: Yes. Our tax invoice, downloaded/delivered in 9 seconds, includes all tax/VAT and complies with 100+ countries' tax regulations (tax exempted in 100+ countries) -- See Avoidance of Double Taxation Agreements (DTAs): List of DTAs signed between Singapore and 100+ countries

Question 4: Do you accept my currency other than USD?

Answer: Yes. If you need your currency to be printed on the invoice, please write an email to Sales@ChineseStandard.net. In 2 working-hours, we will create a special link for you to pay in any currencies. Otherwise, follow the normal steps: Add to Cart -- Checkout -- Select your currency to pay.