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GB/T 36113-2018 English PDF

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US$199.00 · In stock
Delivery: <= 3 days. True-PDF full-copy in English will be manually translated and delivered via email.
GB/T 36113-2018: Specification for complaint-handling of administrative service centre
Status: Valid

Standard ID	USD	BUY PDF	Lead-Days	Standard Title (Description)	Status
GB/T 36113-2018	199	Add to Cart	3 days	Specification for complaint-handling of administrative service centre	Valid

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Basic data

Standard ID: GB/T 36113-2018 (GB/T36113-2018)
Description (Translated English): Specification for complaint-handling of administrative service centre
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A12
Classification of International Standard: 01.040.03
Word Count Estimation: 10,173
Date of Issue: 2018-03-15
Date of Implementation: 2018-07-01
Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration

GB/T 36113-2018: Specification for complaint-handling of administrative service centre

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Specification for complaint-handling of administrative service centre ICS 01.040.03 A12 National Standards of People's Republic of China Administrative Service Center Service Complaint Handling Specification Published by.2018-03-15 2018-07-01 Implementation General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China China National Standardization Administration released Directory Preface III 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Disposal principle 1 5 Disposal agencies and personnel 1 5.1 Institution 1 5.2 Staff 2 6 Complaints and channels 2 6.1 Complaint method 2 6.2 Complaint Channel 2 7 Disposal procedure 2 7.1 Complaint Acceptance 2 7.2 Complaint Investigation 3 7.3 Disposal 3 7.4 Complaint Disposal Flow Chart 3 7.5 Feedback 3 7.6 Archiving 3 8 Treatment result use 3 Appendix A (informative) Complaint handling flowchart 4

Foreword

This standard was drafted in accordance with the rules given in GB/T 1.1-2009. This standard is proposed and managed by the National Government Hall Service Standardization Working Group (SAC/SWG15). This standard was drafted by the Administrative Approval Bureau of Nantong City, Jiangsu Province, Jinan City Administrative Services Office of Shandong Province, and Longyan Municipal Government of Fujian Province Service Center, Quality and Technical Supervision Bureau of Nantong City, Jiangsu Province, Management Office of Xintai Municipal Service Center, Shandong Province, Guangdong Administration College, An Emblem Craftsman Quality Standards Research Institute Co., Ltd. The main drafters of this standard. Wang Yiming, Chen Jinhui, Wang Jing, Wu Peijie, Li Yuzhou, Zhang Wei, Chen Gan, Xu Jianfeng, Wang Xiaohui, Tu Feng, Guan Yu, Guo Xin, Xu Tianzhong, Weng Yongjin. Administrative Service Center Service Complaint Handling Specification

1 Scope

This standard stipulates the principle of disposal of service complaints by government service centers (hereinafter referred to as “the Center”), the disposal agencies and personnel, and the methods of complaints. Use of channels, disposal procedures, and disposal results. This standard applies to central service complaints disposal.

2 Normative references

The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article Pieces. For undated references, the latest version (including all amendments) applies to this document. GB/T 32169.1-2015 Operational Service Requirements for Government Service Centers Part 1. Basic Requirements GB/T 32169.3-2015 Government Service Center Operational Specification Part 3. Window Service Provision Requirements GB/T 32169.4-2015 Operational Code for Government Service Centers Part 4. Window Service Evaluation Requirements GB/T 32170.1-2015 Guidelines for the Standardization of Government Service Centers Part 1. Basic Requirements

3 Terms and definitions

Defined in GB/T 32169.1-2015, GB/T 32169.3-2015, GB/T 32169.4-2015 and GB/T 32170.1-2015 The following terms and definitions apply to this document. 3.1 Complaint The service object is not satisfied with the handling of the matter and daily management. The act of expressing the appeal to the center. 3.2 Complaint handling person complaint-handlingstaff The representative of the center is responsible for accepting, investigating and handling complaints.

4 Disposal principles

Disposal of complaints follows the following principles. a) reasonable and legal; b) Fairness and fairness; c) respect the facts; d) quick response; e) timely feedback.

5 Disposal agencies and personnel

5.1 Institutions 5.1.1 The center should make clear that the corresponding internal organization is responsible for handling complaints. ......

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Tips & Frequently Asked Questions:

Question 1: How long will the true-PDF of GB/T 36113-2018_English be delivered?

Answer: Upon your order, we will start to translate GB/T 36113-2018_English as soon as possible, and keep you informed of the progress. The lead time is typically 1 ~ 3 working days. The lengthier the document the longer the lead time.

Question 2: Can I share the purchased PDF of GB/T 36113-2018_English with my colleagues?

Answer: Yes. The purchased PDF of GB/T 36113-2018_English will be deemed to be sold to your employer/organization who actually pays for it, including your colleagues and your employer's intranet.

Question 3: Does the price include tax/VAT?

Answer: Yes. Our tax invoice, downloaded/delivered in 9 seconds, includes all tax/VAT and complies with 100+ countries' tax regulations (tax exempted in 100+ countries) -- See Avoidance of Double Taxation Agreements (DTAs): List of DTAs signed between Singapore and 100+ countries

Question 4: Do you accept my currency other than USD?

Answer: Yes. If you need your currency to be printed on the invoice, please write an email to Sales@ChineseStandard.net. In 2 working-hours, we will create a special link for you to pay in any currencies. Otherwise, follow the normal steps: Add to Cart -- Checkout -- Select your currency to pay.