GB/T 36112-2018 English PDF

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GB/T 36112-2018: Specification for service site management of administrative service centre
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GB/T 36112-2018	279	Add to Cart	3 days	Specification for service site management of administrative service centre	Valid

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Basic data

Standard ID: GB/T 36112-2018 (GB/T36112-2018)
Description (Translated English): Specification for service site management of administrative service centre
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A12
Classification of International Standard: 01.040.03
Word Count Estimation: 14,186
Date of Issue: 2018-03-15
Date of Implementation: 2018-07-01
Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration

GB/T 36112-2018: Specification for service site management of administrative service centre

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Specification for service site management of administrative service centre ICS 01.040.03 A12 National Standards of People's Republic of China Government Service Center Service Site Management Specification Published by.2018-03-15 2018-07-01 Implementation General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China China National Standardization Administration released Directory Preface I 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Management Body and Responsibilities 1 5 Staff Service Management 2 5.1 Grace Instrument 2 5.2 Behavior 2 5.3 Service Terms 2 6 Space Management 3 6.1 Division requirements 3 6.2 Management Requirements 3 7 Order Management 3 7.1 Management Content 3 7.2 Management Requirements 4 8 Item Management 4 8.1 Management Content 4 8.2 Management Requirements 4 9 Facilities and Equipment Management 5 9.1 Management Content 5 9.2 Management Requirements 5 10 Document Management 5 10.1 Management Content 5 10.2 Management Requirements 5 11 Supervision and Evaluation 6 Appendix A (informative) Spatial plane schematic diagram 7 Appendix B (informative annex) Table of contents of office articles 11

Foreword

This standard was drafted in accordance with the rules given in GB/T 1.1-2009. This standard is proposed and managed by the National Government Hall Service Standardization Working Group (SAC/SWG15). This standard was drafted by. Ningbo Administrative Service Center, Fenghua Administrative Service Center, Langxi County People's Government Administration Service Center, Shenzhen Administrative Services Management Office, Xintai Municipal Service Center Management Office, Cixi Administrative Service Center, and Jilin Provincial People’s Government Open coordination office, Hong Kong scene management society. The main drafters of this standard are. Wang Meiping, Hong Ping, Wang Yuxiang, Dong Renwei, Yan Zhu, Wang Zhuomin, Ma Lianqi, Wu Liming, Xu Caijing, and Zhang Minmin. Government Service Center Service Site Management Specification

1 Scope

This standard stipulates the management body and responsibilities of the on-site management of the government service center (hereinafter referred to as the center), personnel service management, and space. Requirements for management, order management, article management, facility and equipment management, document management, and supervision and evaluation. This standard applies to the central service site management.

2 Normative references

The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article Pieces. For undated references, the latest version (including all amendments) applies to this document. GB/T 2893.1 Safety Symbols for Graphic Symbols and Safety Marks Part 1. Design Principles for Safety Symbols and Safety Marks GB 2894 Safety Signs and Guidelines for Use GB/T 10001.1 Public Information Graphical Symbols Part 1. Common Symbols GB/T 10001.9 Public information graphic symbols for signs Part 9. Accessibility symbols GB/T 32169.1 Operational Code for Government Service Centers Part 1. Basic Requirements GB/T 32169.2 Operational Guidelines for Government Service Centers Part 2. Requirements for Entry GB/T 32169.3 Operational Code for Government Service Centers Part 3. Requirements for Window Service Provision

3 Terms and definitions

The definitions of GB/T 32169.1, GB/T 32169.2, and the following terms and definitions apply to this document. 3.1 Service site servicesite The place where the service object directly provides consultation, service, etc. 3.2 Service provider service provider Staff who provide services at the service site include, but are not limited to, window staff, consulting and guidance staff, and other services such as security and cleaning. Staff. 3.3 Space management spacemanagement According to the service requirements, the functional space on the service site is divided, identified and maintained. 3.4 Item Management objectmanagement Place and keep the daily public goods, office items, personal items and lost items on the service site.

4 Management Body and Responsibility

4.1 The center shall make it clear that the corresponding working organization is responsible for the management of the service site, assumes the responsibility for overall coordination, and performs the work promotion, on-site ......

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