GB/T 36074.2-2018 English PDFUS$599.00 ยท In stock
Delivery: <= 5 days. True-PDF full-copy in English will be manually translated and delivered via email. GB/T 36074.2-2018: Information technology service -- Service management -- Part 2: Implementation guide Status: Valid
Basic dataStandard ID: GB/T 36074.2-2018 (GB/T36074.2-2018)Description (Translated English): Information technology service -- Service management -- Part 2: Implementation guide Sector / Industry: National Standard (Recommended) Classification of Chinese Standard: L77 Classification of International Standard: 35.080 Word Count Estimation: 30,323 Date of Issue: 2018-03-15 Date of Implementation: 2018-10-01 Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration GB/T 36074.2-2018: Information technology service -- Service management -- Part 2: Implementation guide---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order. Information technology service--Service management--Part 2. Implementation guide ICS 35.080 L77 National Standards of People's Republic of China Information Technology Service Service Management Part 2. Implementation Guide Part 2. Implementation guide Published by.2018-03-15 2018-10-01 implementation General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China China National Standardization Administration released Directory Preface III 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Organization Environment 2 4.1 Understanding the Organization and Its Background 2 4.2 Understanding stakeholders' needs and expectations 2 4.3 Determining the scope of information technology service management system 2 4.4 Information Technology Service Management System 3 5 Leadership 3 5.1 Leadership and Commitment 3 5.2 Information Technology Service Management Policy 3 5.3 Responsibility and Coordination Communication 4 6 Planning 4 6.1 Countermeasures for Risks and Opportunities 4 6.2 Planning of Service Objectives and Service Management System 5 6.3 Change Plan 6 7 Support 6 7.1 Overview 6 7.2 Capital Investment 6 7.3 Human Resources and Staff Awareness 7 7.4 Equipment and Facilities 7 7.5 Information Resources 8 7.6 Formed Information 8 8 Run 9 8.1 Operation Planning 9 8.2 Determination of Service Requirements 12 8.3 Service Design and Development 13 8.4 Service Deployment 15 8.5 Service Operation 17 8.6 Service Termination 18 8.7 Control of externally supplied products and services 19 9 Performance Evaluation 20 9.1 Overview 20 9.2 Monitoring and Measurement 20 9.3 Customer Satisfaction Survey 20 9.4 Internal Audit 21 9.5 Management Review 21 10 Continuous Improvement 21 10.1 Overview 21 10.2 Nonconformity and Corrective Actions 22 10.3 Continuous Improvement 22 Reference 23 ForewordGB/T 36074 "Information Technology Services Service Management" is divided into three parts. --- Part 1. General requirements; --- Part 2. Implementation Guidelines; --- Part 3. Technical Requirements. This section is Part 2 of GB/T 36074. This section was drafted in accordance with the rules given in GB/T 1.1-2009. Please note that some of the contents of this document may involve patents. The issuing agency of this document does not assume responsibility for identifying these patents. This part is proposed and managed by the National Information Technology Standardization Technical Committee (SAC/TC28). This section was drafted by. Guangzhou Saibao Certification Center Services Co., Ltd., China Electronics Standardization Institute, Golden Tax Information Technology Service Corporation Limited, Guangzhou Keteng Information Technology Co., Ltd., Huasheng Xintai Information Industry Development Co., Ltd., Beijing Easy Service Information Technology Co., Ltd., Nanjing Nanrui Jibao Engineering Technology Co., Ltd., Shenzhen Zijin Pivot Point Technology Co., Ltd., and Beijing Huayu Information Technology Co., Ltd. Limited Company, Beijing Yinxin Changyuan Technology Co., Ltd., Beijing Zhongyi Meiyu Technology Co., Ltd., Guangzhou Saibao Lianrui Information Technology Co., Ltd. Secretary, Guangzhou China Soft Information Technology Co., Ltd., Guangzhou Xinyi Information Technology Consulting Co., Ltd., Shaanxi Beijia Information Technology Co., Ltd., Xi'an Future International Information Co., Ltd., Guangzhou Nantian Computer Systems Co., Ltd., Shanghai Computer Software Technology Development Center, China East Fang Aviation Co., Ltd. and Huizhou Yixintong Information Technology Service Co., Ltd. The main drafters of this section. Liu Xiaoyin, Tian Gang, Zhang Mingying, Xiong Jianxi, Qin Peijun, Song Yuewu, Guo Gang, Xie Lingqun, Wu Shimin, Mei Yongjian, Zhang Yi, Zhu Jianping, Liu Zhigang, Lv Yan, Yu Guobin, Liu Ye, Zhu Xiaosheng, Chen Yonglong, Li Yu, Chen Yan, Cui Chuchu, Yu Yinghui, Lu Kaipeng, Wang Baohong, Wang Hao, Hao Xinqi, Fan Yong, Xie Dongmei, Zhong Yunjian, Song Jundian, Yang Lin, Zeng Xiaosong, Dong Ming, and Shen Guohua. Information Technology Service Service Management Part 2. Implementation Guide1 ScopeThis part of GB/T 36074 gives the organizational environment, leadership role, and strategy in the implementation of the general requirements for the management of information technology services. Requirements for planning, support, operations, performance evaluation, and continuous improvement. This section applies to. a) Provide guidance for organizations to establish or improve the implementation methods and processes of IT service management; b) provide reference for the evaluation of information technology service management delivered by organizations or information technology service providers; c) Provide reference for third-party information technology service management evaluation.2 Normative referencesThe following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article Pieces. For undated references, the latest version (including all amendments) applies to this document. GB/T 29264-2012 Information Technology Services Classification and Code GB/T 33850-2017 Information Technology Service Quality Evaluation Index System SJ/T 11435-2015 Information Technology Services Service Management Technical Requirements SJ/T 11693.1-2017 Information Technology Services Service Management Part 1. General Requirements3 Terms and definitionsThe terms and definitions defined in SJ/T 11693.1-2017 and SJ/T 11435-2015 apply to this document. 3.1 Organization organizaiton A group of people and facilities where responsibilities, authorities, and relationships are arranged. Examples. companies, groups, businesses, enterprises, research institutions, charities, agents, associations, or parts or combinations of these organizations. Note 1. The arrangement is usually orderly. Note 2. The organization can be public or private. [SJ/T 11693.1-2017, Definition 3.1] 3.2 Related party interested party Individuals or groups that have an interest in the performance or achievements of the organization. Examples. customers, owners, employees, service providers, banks, unions, partners, or society. Note. A group may consist of one organization or part or multiple organizations. [SJ/T 11693.1-2017, Definition 3.4] ......Tips & Frequently Asked Questions:Question 1: How long will the true-PDF of GB/T 36074.2-2018_English be delivered?Answer: Upon your order, we will start to translate GB/T 36074.2-2018_English as soon as possible, and keep you informed of the progress. The lead time is typically 3 ~ 5 working days. The lengthier the document the longer the lead time.Question 2: Can I share the purchased PDF of GB/T 36074.2-2018_English with my colleagues?Answer: Yes. The purchased PDF of GB/T 36074.2-2018_English will be deemed to be sold to your employer/organization who actually pays for it, including your colleagues and your employer's intranet.Question 3: Does the price include tax/VAT?Answer: Yes. Our tax invoice, downloaded/delivered in 9 seconds, includes all tax/VAT and complies with 100+ countries' tax regulations (tax exempted in 100+ countries) -- See Avoidance of Double Taxation Agreements (DTAs): List of DTAs signed between Singapore and 100+ countriesQuestion 4: Do you accept my currency other than USD?Answer: Yes. If you need your currency to be printed on the invoice, please write an email to Sales@ChineseStandard.net. In 2 working-hours, we will create a special link for you to pay in any currencies. Otherwise, follow the normal steps: Add to Cart -- Checkout -- Select your currency to pay. |
