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GB/T 36074.3-2019 English PDF

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US$1159.00 · In stock
Delivery: <= 9 days. True-PDF full-copy in English will be manually translated and delivered via email.
GB/T 36074.3-2019: Information technology service -- Service management -- Part 3: Technical requirements
Status: Valid

Standard ID	USD	BUY PDF	Lead-Days	Standard Title (Description)	Status
GB/T 36074.3-2019	1159	Add to Cart	9 days	Information technology service -- Service management -- Part 3: Technical requirements	Valid

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Basic data

Standard ID: GB/T 36074.3-2019 (GB/T36074.3-2019)
Description (Translated English): Information technology service -- Service management -- Part 3: Technical requirements
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: L77
Classification of International Standard: 35.080
Word Count Estimation: 58,528
Date of Issue: 2019-08-30
Date of Implementation: 2020-03-01
Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration

GB/T 36074.3-2019: Information technology service -- Service management -- Part 3: Technical requirements

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Information technology service - Service management - Part 3. Technical requirements ICS 35.080 L77 National Standards of People's Republic of China Information Technology Service Management Part 3. Technical requirements Part 3. Technicalrequirements Published on.2019-08-30 2020-03-01 implementation State market supervision and administration China National Standardization Administration issued

Content

Foreword III 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Overview 3 4.1 Management Technology Framework 3 4.2 Management Body 4 4.3 Management Behavior 4 4.4 Management Object 5 4.5 Managing Business Flow 5 5 Monitoring and Management Technical Requirements 5 5.1 Overview 5 5.2 Object Management Data 6 5.3 Object Management Capabilities 7 5.4 Monitoring Business 7 6 Process Management Technical Requirements 8 6.1 Purpose 8 6.2 Process Management Indicator 8 6.3 Event Management 8 6.4 Service Request Management 9 6.5 Problem Management 10 6.6 Configuration Management 11 6.7 Change Management 12 6.8 Release Management 13 6.9 Service Level Management 14 6.10 Availability and Continuity Management 15 6.11 Budget and accounting management 15 6.12 Capacity Management 16 6.13 Service Report 17 6.14 Information Security Management 17 6.15 Business Relationship Management 18 6.16 Supplier Management 18 6.17 Service Desk Management 19 6.18 Self-service desk 19 6.19 Task Management 20 6.20 Knowledge Management 21 7 Decision Support Technical Requirements 21 7.1 Overview 21 7.2 General requirements for decision support business areas 21 7.3 Data analysis tools for decision support 22 7.4 Decision Support Data 23 Appendix A (Normative) Data Dictionary for Information Technology Service Management Tools Data Interaction 26 Appendix B (Normative) Information Technology Service Management Tool Data Interaction Message Processing Mechanism 35 Appendix C (Normative) Object Management Data 40 Appendix D (Normative) Process Management Data 46 Reference 50

Foreword

GB/T 36074 "Information Technology Service Management" is divided into three parts. --- Part 1. General requirements; --- Part 2. Implementation Guide; --- Part 3. Technical requirements. This part is the third part of GB/T 36074. This part is drafted in accordance with the rules given in GB/T 1.1-2009. Please note that some of the contents of this document may involve patents. The issuing organization of this document is not responsible for identifying these patents. This part is proposed and managed by the National Information Technology Standardization Technical Committee (SAC/TC28). This section was drafted by. Sichuan Yicheng Zhixun Technology Co., Ltd., Beijing Lanhai Xuntong Technology Co., Ltd., Shanghai Minhang Information Section Technology Co., Ltd., Donghua Software Co., Ltd., Golden Tax Information Technology Service Co., Ltd., Qinzhi Digital Technology Co., Ltd., China Jiang Sanxia Group Co., Ltd., Xiamen Qunrui Management Consulting Co., Ltd., China Electronics Technology Standardization Research Institute, Sichuan Jiuyuan Yinhai Software Co., Ltd. Co., Ltd., Beijing Yinxin Changyuan Technology Co., Ltd., Beijing Escort Technology Co., Ltd., Guangzhou Saibao Certification Center Services Company, Digital China System Integration Services Co., Ltd., State Grid Xintong Yili Technology Co., Ltd., Yunnan Power Grid Co., Ltd. Letter Center, Foshan Power Supply Bureau of Guangdong Power Grid Co., Ltd., Beijing Weilian Zhongcheng Technology Co., Ltd., Nanjing Huasu Technology Co., Ltd., Anhui The First Affiliated Hospital of the Medical University. The main drafters of this section. Zhang Jun, Xu Wei, Zhu Fengtao, Huang Xiao, Pan Jianchu, Wu Chao, Zhou Ping, Sun Pei, Liu Wei, Dan Qiang, Zhang Shuling, Zhao Shining, Pan Siping, Ni Shaofeng, Liu Xiaoyin, Xiong Jianyu, Yang Guangchao, Wang Yingshu, Xiang Huawei, Cui Changming, Liang Jian, Liao Wei, Chen Dalong, Xu Hongbing. Information Technology Service Management Part 3. Technical requirements

1 Scope

This part of GB/T 36074 specifies the technical framework, monitoring management, process management and decision support of information technology service management. Technical requirements. This section applies to the development, testing and tool selection of information technology service organizations.

2 Normative references

The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article. Pieces. For undated references, the latest edition (including all amendments) applies to this document. GB/T 24405.1-2009 Information technology service management - Part 1. Specification GB/T 28827.1-2012 Operation and maintenance of information technology services - Part 1. General requirements GB/T 33850 Information Technology Service Quality Evaluation Index System

3 Terms and definitions

The following terms and definitions apply to this document. 3.1 Information technology service informationtechnologyservice The supplier provides the demand side with information on how to develop and apply information technology, and the supplier uses information technology to provide support to the demand side business process. service. [GB/T 29264-2012, definition 2.1] 3.2 Information technology service management informationtechnologyservicemanagement Management of information technology services to meet business needs. [GB/T 29264-2012, definition 2.6] 3.3 Service level agreement servicelevelagreement An agreement between the service provider and the acquirer that describes the service and the agreed service level. [GB/T 24405.1-2009, definition 2.13] 3.4 Management subject managementsubject An organization or person who assumes management responsibilities and determines the direction of management and the management process. 3.5 Management object managementobject Management object, the object of management entity's implementation of information technology service management behavior. ......

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Tips & Frequently Asked Questions:

Question 1: How long will the true-PDF of GB/T 36074.3-2019_English be delivered?

Answer: Upon your order, we will start to translate GB/T 36074.3-2019_English as soon as possible, and keep you informed of the progress. The lead time is typically 6 ~ 9 working days. The lengthier the document the longer the lead time.

Question 2: Can I share the purchased PDF of GB/T 36074.3-2019_English with my colleagues?

Answer: Yes. The purchased PDF of GB/T 36074.3-2019_English will be deemed to be sold to your employer/organization who actually pays for it, including your colleagues and your employer's intranet.

Question 3: Does the price include tax/VAT?

Answer: Yes. Our tax invoice, downloaded/delivered in 9 seconds, includes all tax/VAT and complies with 100+ countries' tax regulations (tax exempted in 100+ countries) -- See Avoidance of Double Taxation Agreements (DTAs): List of DTAs signed between Singapore and 100+ countries

Question 4: Do you accept my currency other than USD?

Answer: Yes. If you need your currency to be printed on the invoice, please write an email to Sales@ChineseStandard.net. In 2 working-hours, we will create a special link for you to pay in any currencies. Otherwise, follow the normal steps: Add to Cart -- Checkout -- Select your currency to pay.