GB/T 31771-2024 English PDF

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GB/T 31771-2024: Housekeeping service - Specification for quality of maternal and infant care services
Status: Valid

GB/T 31771: Historical versions

Standard ID	USD	BUY PDF	Lead-Days	Standard Title (Description)	Status
GB/T 31771-2024	439	Add to Cart	4 days	Housekeeping service - Specification for quality of maternal and infant care services	Valid
GB/T 31771-2015	319	Add to Cart	3 days	Housekeeping service -- Specification for service quality of maternal and child life	Valid

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Basic data

Standard ID: GB/T 31771-2024 (GB/T31771-2024)
Description (Translated English): Housekeeping service - Specification for quality of maternal and infant care services
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A12
Classification of International Standard: 03.080.30
Word Count Estimation: 22,295
Date of Issue: 2024-11-28
Date of Implementation: 2025-03-01
Older Standard (superseded by this standard): GB/T 31771-2015
Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration

GB/T 31771-2024: Housekeeping service - Specification for quality of maternal and infant care services

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
ICS 03.080.30 CCSA12 National Standard of the People's Republic of China Replace GB/T 31771-2015 Quality standards for domestic services and maternal and child care services careservices Released on 2024-11-28 2025-03-01 Implementation State Administration for Market Regulation The National Standardization Administration issued

Table of Contents

Preface III 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Institutional Requirements 2 4.1 Basic Requirements 2 4.2 Training 2 4.3 Record 2 4.4 Informatization 2 5 Personnel Requirements 2 5.1 Management Personnel 2 5.2 Maternal and child care workers 3 6 Service provision process 3 6.1 Demand Matching 3 6.2 Contract Signing 3 6.3 Home Service 3 6.4 Service completion and return visit 3 7 Service Quality and Requirements 4 7.1 Service Quality Classification 4 7.2 One-star 4 7.3 Two-star 5 7.4 Three-star 5 7.5 Four-star 6 7.6 out of 5 stars 7 7.7 Gold 7 8 Service Quality Evaluation and Improvement 8 8.1 Service Quality Evaluation 8 8.2 Service Improvement 9 Appendix A (Informative) Maternal and Child Care Worker Registration Form 10 Appendix B (Informative) Customer Information Registration Form 11 Appendix C (Informative) Customer Feedback Form 12 Appendix D (Informative) Customer Quality Complaint Handling Opinion Form 13 Reference 14

Foreword

This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for standardization work Part 1.Structure and drafting rules for standardization documents" Drafting. This document replaces GB/T 31771-2015 "Quality Standard for Maternal and Infant Life Care Services of Domestic Service" and is consistent with GB/T 31771-2015 Compared with the previous version, in addition to structural adjustments and editorial changes, the main technical changes are as follows. --- Added the terms "infant" and "newborn" (see 3.1 and 3.2), and changed the definitions of "maternal and child care services", "maternal and child care workers" and "confinement meals". Meaning (see 3.3, 3.4, 3.6, 3.1, 3.2, 3.5 of the.2015 edition); --- Change "Basic requirements for service agencies" to "Institutional requirements", and incorporate the relevant contents of the.2015 edition after modification (see Chapter 4, Chapter 4 and Chapter 7 of the.2015 edition); --- Deleted the requirements for responsible persons (see 5.1 of the.2015 edition), and changed the requirements for managers and maternal and child care workers (see 5.1, 5.2, 5.1, 5.2, 5.3 of the.2015 edition); --- Added "Service Provision Process" (see Chapter 6); ---Change "service content and requirements" to "service quality and requirements" (see Chapter 7, Chapter 6 of the.2015 edition), and add "service Quality Grading" requirements (see 7.1), changed the service content and personnel requirements for each level (see 7.2, 7.3, 7.4, 7.5, 7.6, 7.7, 6.2, 6.3, 6.4, 6.5, 6.6, 6.7 of the.2015 edition); --- Changed the "Method for obtaining service quality evaluation information" (see 8.1.2, 8.1.2 of the.2015 edition); --- Added the requirement of “continuous improvement” (see 8.3). Please note that some of the contents of this document may involve patents. The issuing organization of this document does not assume the responsibility for identifying patents. This document was proposed by the Ministry of Commerce. This document is under the jurisdiction of the National Technical Committee for Standardization of Domestic Services (SAC/TC533). This document was drafted by. Jinan Sunshine Sister Service Co., Ltd., Hunan Women's College, Shandong Good Sister Human Resources Group Co., Ltd. Ltd., China Women's University, Xiamen Standardization Research Institute, Shandong New Generation Standardization Research Institute Co., Ltd., Jiangxi Provincial Quality and Standardization Research Institute, Zhangyuan Dasao Home Service (Hebei) Group Co., Ltd., Cangzhou Medical College, Jiangsu Haosao Family Service Co., Ltd. Liability Company, Weihai Lingang Economic and Technological Development Zone Caomiaozi Town Health Center, Shandong University Qilu Hospital, National Network Software Product Quality Supervision Inspection Center (Jinan), Huzhu Mutual Home Economics Group Co., Ltd., Kunming University, Jinan Saiying Childcare Service Co., Ltd., Shandong Provincial Quality and Technical Review and Evaluation Center Co., Ltd., Shandong Standardization Society, Shandong Zhengming Certification Service Co., Ltd., Jiangsu Quality and Standardization Research Institute, Zoucheng Standardization Association, Hainan Province Home Service Industry Association, and Zoucheng Civil Affairs Bureau. The main drafters of this document are. Zhuo Changli, Zhang Boyi, Cai Hong, Zhang Jinmei, Duan Meijuan, Liu Weiwei, Fan Weihua, Li Junyi, Lin Xiuzhi, Zhang Yuan, Gao Yuzhi, Guo Dalei, Qin Zhijun, Shi Mingjie, Chen Ping, Zhang Liping, Tang Juan, Yang Lihui, Zhang Yan, Xu Ziyi, Yu Caixia, Huang Zhen, Liu Ran, Zhao Yaru, Hao Weijie, Wen Haiwei, Cao Jinhe, Wu Huixin, Liu Han, Liang Xiaoyan, Chen Na, Zhang Ji, Wang Moci, Liu Hongjian, Li Kai, Chen Yinlong, Luan Feng, Lin Shaoli, Sun Jiyong. Quality standards for domestic services and maternal and child care services

1 Scope

This document specifies requirements for domestic service agencies, personnel, service quality, and service quality evaluation and improvement of maternal and child care services, and establishes The service provision process. This document applies to maternal and child care services provided by domestic service agencies and personnel.

2 Normative references

The contents of the following documents constitute essential clauses of this document through normative references in this document. For referenced documents without a date, only the version corresponding to that date applies to this document; for referenced documents without a date, the latest version (including all amendments) applies to This document. GB/T 19012 Quality Management Customer Satisfaction Organization Complaints Handling Guide GB/T 20647.8 Community Service Guide Part 8.Domestic Service

3 Terms and definitions

The terms and definitions defined in GB/T 20647.8 and the following apply to this document. 3.1 baby Children under 1 year old. 3.2 newborn Infants from birth to 28 days old (3.1). 3.3 Provide life care and health care services for mothers and infants (3.1). Note. Unless otherwise specified, the term “mother” in this document refers to women in the postpartum period (6 to 8 weeks after delivery). 3.4 Personnel providing maternal and child care services (3.3). Note. Commonly known as "confinement sir". 3.5 Domestic service agencies that provide maternal and child care services (3.3). 3.6 Postpartum Mealssubmenu Meals and dietary conditioning services consumed by mothers during the special period after delivery, especially the first month after delivery. ......

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