GB/T 20924-2007 English PDF

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GB/T 20924-2007: Service quality evaluation for freight transportation by road
Status: Valid

Standard ID	USD	BUY PDF	Lead-Days	Standard Title (Description)	Status
GB/T 20924-2007	369	Add to Cart	3 days	Service quality evaluation for freight transportation by road	Valid

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Basic data

Standard ID: GB/T 20924-2007 (GB/T20924-2007)
Description (Translated English): Service quality evaluation for freight transportation by road
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: R12
Classification of International Standard: 03.220.20
Word Count Estimation: 14,197
Date of Issue: 2007-05-15
Date of Implementation: 2007-12-01
Regulation (derived from): China National Standard Announcement 2007 No.5 (Total No.105) ("China Standardization")
Issuing agency(ies): General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China
Summary: This standard specifies the quality requirements of the total road freight transport services, basic requirements, QOS handling and transfer process and cargo transport services overall quality assessment, QOS Cargo Carriers process, , QOS scheduling and transportation services to transport equipment and facilities requirements, apply to operational logistics or freight companies, road freight transport authorities and other relevant units.

GB/T 20924-2007: Service quality evaluation for freight transportation by road

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Service quality evaluation for freight transportation by road ICS 03.220.20 R12 National Standards of People's Republic of China Road goods transport service quality assessment Posted 2007-05-15 2007-12-01 implementation Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China Standardization Administration of China released

Table of Contents

Preface Ⅰ 1 Scope 1 2 Normative references 1 3 Rule 1 assessed 4 Total Quality Requirements 1 5 3 Basic requirements Transportation facilities and equipment 4 6 7 Quality of Service Cargo Carriers Process 5 Quality of Service scheduling and transportation 8 7 Quality of Service 8 9 handling and transfer process The total assessment of the quality of transport goods and services 10 9

Foreword

The standard proposed by the People's Republic of China Ministry of Transportation. This standard by the Ministry of Communications, the National Logistics Standardization Technical Committee (SAC/TC269) centralized. This standard was drafted by. Ministry of Communications Highway Research Institute, Tianjin Transportation Committee, Jinhua, Zhejiang road transport management office. The main drafters of this standard. Tang Hui, Chen Qiming, Wang Changjun, Pan Jinzhong, Cui Jianming. Road goods transport service quality assessment

1 Scope

This standard specifies the requirements for the total mass of road freight transport services, basic requirements, equipment and facilities serving transportation services, cargo carrier process Quality of service quality of service, scheduling and during transport, handling and quality of service during the transition and cargo transport services overall quality assessment requirements And rules. This standard applies to business logistics or shipping companies, road freight transport authorities and other relevant units.

2 Normative references

The following documents contain provisions which, through reference in this standard and become the standard terms. For dated references, subsequent Amendments (not including errata content) or revisions do not apply to this standard, however, encourage the parties to the agreement are based on research Whether the latest versions of these documents. For undated reference documents, the latest versions apply to this standard. GB/T 191 Packaging - Pictorial signs (GB/T 191-2000, eqv ISO 780.1997) JT617 Motor Transport Dangerous Goods Code

3 assessment rules

Evaluation of the content is divided into seven parts, each part of the assessment of the elements are given corresponding reference value. When the operation is in accordance with Evaluation of the main body to be evaluated, assessment objectives and assessment phase, etc. for each score to make appropriate adjustments. Every small term points to a maximum deduction of the provision only score of 0, excluding the negative points.

4 Total Quality Requirements

Total quality requirements including security, timely and accurate transport services Part 3 out of 160 points. Where safety 60 points, punctual and accurate transport 50 points, 50 service points. Quality assessment general requirements in Table 1. Table 1. Quality assessment general requirements entry Numbering Quality assessment project Provision Score Xiao Xiang Marking actual Marking actual Score 60 1.1 Security 1.1.1 establish safety first, prevention-oriented thinking 1) Main business leaders failed to implement job security Accountability 2) fail to hold a regular meeting of production safety, security workers Do not implemented 3) not conduct regular safety education 1.1.2 establish and improve road freight transport safety system, And should be strictly enforced 1) security system is not perfect 2) safety system, not strictly enforced ......

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