GB/T 25503-2024 English PDFUS$279.00 · In stock
Delivery: <= 3 days. True-PDF full-copy in English will be manually translated and delivered via email. GB/T 25503-2024: Requirements in sell and market service of city gas burning-appliances Status: Valid GB/T 25503: Historical versions
Basic dataStandard ID: GB/T 25503-2024 (GB/T25503-2024)Description (Translated English): Requirements in sell and market service of city gas burning-appliances Sector / Industry: National Standard (Recommended) Classification of Chinese Standard: A16 Classification of International Standard: 03.080 Word Count Estimation: 14,137 Date of Issue: 2024-05-28 Date of Implementation: 2024-12-01 Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration GB/T 25503-2024: Requirements in sell and market service of city gas burning-appliances---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.ICS 03:080 CCSA16 National Standards of People's Republic of China Replace GB/T 25503-2010 Sales and after-sales of town gas combustion appliances Service Request Released on 2024-05-28 2024-12-01 implementation State Administration for Market Regulation The National Standardization Administration issued Table of ContentsPreface III 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Service categories 2 5 General 2 5:1 Service provision organizations 2 5:2 Service Documentation 2 5:3 Contact and Feedback 3 5:4 Service personnel 3 5:5 Risk Management 3 5:6 Service Guarantee 3 6 Sales Service 3 6:1 Resource Allocation 3 6:2 Service Standards 4 6:3 Service Information 4 6:4 Promotion of safe use 4 6:5 Create a file 4 6:6 Agree on delivery and installation 4 6:7 Delivery 5 7 Installation Service 5 7:1 Resource Allocation 5 7:2 Installation Confirmation 5 7:3 Installation and Debugging 5 7:4 Operation Demonstration 5 7:5 Installation Record 5 7:6 Safety Tips 5 8 Repair Service 5 8:1 Resource Allocation 5 8:2 Repairs within the warranty period 6 8:3 Repairs outside the warranty scope 6 8:4 Remote Diagnosis Service 6 9 Maintenance service 6 10 Complaints handling services 7 11 Service Cooperation 7 12 Service Evaluation and Continuous Improvement 7 References 8ForewordThis document is in accordance with the provisions of GB/T 1:1-2020 "Guidelines for standardization work Part 1: Structure and drafting rules for standardization documents" Drafting: This document replaces GB/T 25503-2010 "Requirements for sales and after-sales service of urban gas burning appliances" and is consistent with GB/T 25503-2010 Compared with the previous version, in addition to structural adjustments and editorial changes, the main technical changes are as follows: a) Added “Terms and Definitions” (see Chapter 3); b) Added “Service Classification” (see Chapter 4); c) Added requirements for after-sales service area coverage (see 5:1:1); d) Added requirements for service process supervision (see 5:1:2); e) Change the "qualification" required of the installation company to "qualification" (see 5:1:4, 3:5 of the:2010 edition); f) Added the principle requirements of service obligations (see 5:1:5); g) Added basic requirements for remote services (see 5:1:6); h) Changed the relevant requirements for after-sales service documents (see 5:2, 3:1 and 4:1 of the:2010 edition); i) Added the requirement to continuously meet user feedback or evaluation on service quality (see 5:3:1); j) Change "understand" to "regular return visit system" (see 5:3:2, 4:3 of the:2010 edition); k) Added the requirement that the number of service personnel should match the scale of users (5:4:1); l) Changed the training requirements for service personnel (see 5:4:2, 4:9 of the:2010 edition); m) Change the maintenance service personnel who provide door-to-door service with certificates to all door-to-door service personnel, and add the requirement of actively showing certificates (see 5:4:3, 6:2 of the:2010 edition); n) Product quality risk is added to risk management, and risk management requirements and failure to repair in time are added to risk management: Requirements for warning of risks of use (see 5:5:1, 3:4 of the:2010 edition); o) Changed the retention period of relevant service records when there are risks in the service process (see 5:5:2, 3:4 of the:2010 edition); p) Change the “life of disuse” to “life of use” and add the requirement that “no discrimination should be made against any group during the service process” (see 5:6,:2010 version 4:10); q) Added requirements for resource allocation and service criteria for sales services (see 6:1, 6:2:1); r) Changed the labeling requirements for sales service information (see 6:3:1, 4:2 of the:2010 edition); s) Added the requirement to present and provide relevant information to the purchaser during sales (see 6:3:2); t) Added traceability requirements for purchaser and user files and confidentiality requirements for related information (see 6:5); u) The agreed relevant requirements have been changed (see 6:6, 4:6 of the:2010 edition); v) Added the distribution requirements for fuel appliances (see 6:7); w) Added requirements for installation service personnel (see 7:1:3); x) Added requirements for confirmation of time, environment and related costs before installation (see 7:2:1) y) Changed the requirements for installation accessories and component confirmation (see 7:2:2, 5:2 of the:2010 edition); z) Added requirements for installation service personnel to demonstrate and explain to users (see 7:4); aa) Added requirements for maintenance service companies and related personnel (see 8:1:3); bb) Added special requirements for remote diagnosis of burning appliance maintenance services (see 8:1:4, 8:4); cc) Changed the requirements for the provision of spare parts for maintenance services (see 8:1:5, 6:5 of the:2010 edition); dd) Added maintenance requirements within the scope of the three guarantees and warranty (see 8:2:1, 8:2:2); ee) Change “accepted within 24 hours” to “accepted and processed within 24 hours” (see 8:2:7, 6:7 of the:2010 edition); ff) Changed “scrap age” to “service life” and changed the service requirements for appliances within the service life (see 8:3:2,:2010 edition): 6:1); gg) Added services beyond the warranty scope or due to other liabilities, and maintenance requirements for burning appliances beyond their service life (see 8:3:1 and 8:3:3); hh) Added requirements for maintenance services and complaint handling services (see Chapter 9 and Chapter 10); i) Added the requirement for purchasers to remind actual users (see 11:1); j) Added requirements for service evaluation and continual improvement (see Chapter 12): Please note that some of the contents of this document may involve patents: The issuing organization of this document does not assume the responsibility for identifying patents: This document is proposed and coordinated by the Ministry of Housing and Urban-Rural Development of the People's Republic of China: This document was drafted by: China Municipal Engineering North China Design and Research Institute Co:, Ltd:, Qingdao Haier Smart Kitchen Appliances Co:, Ltd:, Wuhu Humei Kitchen and Bathroom Appliance Manufacturing Co:, Ltd:, Guangdong Vanward New Electric Co:, Ltd:, Guangdong Macro Gas Appliance Co:, Ltd:, Hong Kong Bauhinia Gas Appliances (Shenzhen) Co:, Ltd:, Zhejiang Viessman Heating Technology Co:, Ltd:, Hangzhou Robam Electric Co:, Ltd:, Qingdao Economic and Technological Development District Haier Water Heater Co:, Ltd:, Dongguan Eric Thermal Equipment Co:, Ltd:, Xiderui Thermal Technology (Zhejiang) Co:, Ltd:, Zhejiang Shuaifeng Electric Co:, Ltd:, Shanghai Rinnai Co:, Ltd:, Beijing Qingdong Nabian Thermal Equipment Co:, Ltd:, A:O: Smith (China) Water Heater Co:, Ltd:, Changqing Thermal Energy Technology (Zhongshan) Co:, Ltd:, Beijing Viessmann Heating Technology Co:, Ltd:, BSH Electric (Jiangsu) Co:, Ltd:, Schindler Technology Group Co:, Ltd:, Shenzhen Mark Catering Equipment Co:, Ltd:, Zhejiang Yongkang Jinyu Co:, Ltd:, Zhongshan Hengle Electric Co:, Ltd:, Wei Neng (China) Heating and Cooling Environmental Technology Co:, Ltd:, Guangdong Qiangji Electric Technology Co:, Ltd:, Shaanxi Huatai Kitchen Equipment Ltd: The main drafters of this document are: Qu Yanhong, Long Fei, Wu Yong, Xu Guoping, Zeng Wen, Zhang Zhaoming, Yan Shimin, Shao Bogui, Zhan Hongbo, Sun Yunlei, Ji Yongfei, Xie Xintian, Shao Yuji, Xu Weichun, Zhang Yizheng, Cai Maohu, You Jintang, Cao Zhen, Wang Haiyun, Wu Xiaotian, Wei Jishen, Zhang Liang, Zhu Yunguang, Yin, Ming, Peng, Yin, Cai, Jianwei, and Zhang, Mengting: The previous versions of this document and the documents it replaces are as follows: ---First published in:2010 as GB/T 25503-2010; ---This is the first revision: Sales and after-sales of town gas combustion appliances Service Request1 ScopeThis document specifies the duties of service providers of urban gas burning appliances (hereinafter referred to as “burners”) in product sales and after-sales service activities: Basic requirements and service quality: This document applies to the sales and after-sales service activities of burning appliances specified in GB 16914:2 Normative referencesThe contents of the following documents constitute the essential clauses of this document through normative references in this document: For referenced documents without a date, only the version corresponding to that date applies to this document; for referenced documents without a date, the latest version (including all amendments) applies to This document: GB/T 24620 Guidelines for the Development of Service Standards Considering Consumer Demands GB/T 34432 Basic terms for after-sales service CJJ12 Installation and acceptance regulations for household gas burning appliances3 Terms and definitionsThe terms and definitions defined in GB/T 24620, GB/T 34432 and the following apply to this document: 3:1 Service A series of activities and results generated in the process of contact with customers in order to meet their needs: Note: Customers are organizations or individuals that receive services and may be purchasers, users, retailers, or potential purchasers: [Source: GB/T 24620-2022, 3:11, modified] 3:2 Service Provider serviceprovider Organizations that provide services and employees within the organization during the sales and after-sales service of gas appliances: Note: This organization may be a producer, a distributor, or an authorized organization: [Source: GB/T 24620-2022, 3:12, modified] 3:3 User Organizations or individuals who use gas appliances or receive gas appliance services: 3:4 Buyer An organization or individual that purchases gas appliances or provides gas appliance services for users: 3:5 After-sales service The paid and free services provided from the date the gas appliance is sold to the purchaser or the date the user accepts the intangible additional products (such as extended warranty period, etc:) ......Tips & Frequently Asked Questions:Question 1: How long will the true-PDF of GB/T 25503-2024_English be delivered?Answer: Upon your order, we will start to translate GB/T 25503-2024_English as soon as possible, and keep you informed of the progress. The lead time is typically 1 ~ 3 working days. The lengthier the document the longer the lead time.Question 2: Can I share the purchased PDF of GB/T 25503-2024_English with my colleagues?Answer: Yes. The purchased PDF of GB/T 25503-2024_English will be deemed to be sold to your employer/organization who actually pays for it, including your colleagues and your employer's intranet.Question 3: Does the price include tax/VAT?Answer: Yes. Our tax invoice, downloaded/delivered in 9 seconds, includes all tax/VAT and complies with 100+ countries' tax regulations (tax exempted in 100+ countries) -- See Avoidance of Double Taxation Agreements (DTAs): List of DTAs signed between Singapore and 100+ countriesQuestion 4: Do you accept my currency other than USD?Answer: Yes. If you need your currency to be printed on the invoice, please write an email to Sales@ChineseStandard.net. In 2 working-hours, we will create a special link for you to pay in any currencies. Otherwise, follow the normal steps: Add to Cart -- Checkout -- Select your currency to pay.Question 5: Should I purchase the latest version GB/T 25503-2024?Answer: Yes. Unless special scenarios such as technical constraints or academic study, you should always prioritize to purchase the latest version GB/T 25503-2024 even if the enforcement date is in future. Complying with the latest version means that, by default, it also complies with all the earlier versions, technically. |
