GB/T 35963-2018_English: PDF (GB/T35963-2018)
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Household and similar electrical appliances complete-set home appliance service
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GB/T 35963-2018
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| Standard ID | GB/T 35963-2018 (GB/T35963-2018) | | Description (Translated English) | Household and similar electrical appliances complete-set home appliance service | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | Y60 | | Classification of International Standard | 97.030 | | Word Count Estimation | 6,685 | | Date of Issue | 2018-02-06 | | Date of Implementation | 2018-09-01 | | Drafting Organization | Haier Group, China Household Electrical Appliances Research Institute, Hefei Midea Refrigerator Co., Ltd., Jiangsu Baixue Electric Co., Ltd., Hisense Group Co., Ltd., Jiangsu Chunlan Refrigeration Equipment Co., Ltd., Sichuan Changhong Air Conditioning Co., Ltd., Guangdong Wanjiale Gas Appliance Co., Ltd. | | Administrative Organization | National Household Appliance Standardization Technical Committee (SAC/TC 46) | | Proposing organization | China Light Industry Federation | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, China National Standardization Administration |
GB/T 35963-2018
GB
NATIONAL STANDARD OF THE
PEOPLE’S REPUBLIC OF CHINA
ICS 97.030
Y 60
Household and similar electrical appliances
complete-set home appliance service
ISSUED ON. FEBRUARY 6, 2018
IMPLEMENTED ON. SEPTEMBER 1, 2018
Issued by. General Administration of Quality Supervision, Inspection and
Quarantine of the People's Republic of China;
Standardization Administration of the People's Republic of
China.
Table of Contents
Foreword ... 3
1 Scope ... 4
2 Normative references ... 4
3 Terms and definitions ... 4
4 Requirements... 5
5 Service content ... 6
Household and similar electrical appliances
complete-set home appliance service
1 Scope
This Standard specifies the requirements for and contents of household and similar
electrical appliances complete-set home appliance service.
This Standard applies to the implementation of household and similar electrical
appliances complete-set home appliance service.
2 Normative references
The following referenced documents are indispensable for the application of this
document. For dated references, only the edition dated applies to this document. For
undated references, the latest edition of the referenced documents (including all
amendments) applies to this document.
GB/T 22766.1-2008, Household and similar electrical appliances – After-sales
service – Part 1. General requirement
3 Terms and definitions
For the purposes of this document, the following terms and definitions and those given
in GB/T 22766.1-2008 apply.
3.1
complete-set home appliance service
The service activities including design, installation, debugging, consultation,
maintenance, repair, etc. of home appliances of one group (including two or more
categories) of one brand provided by service providers to consumers.
3.2
complete-set home appliance service party
Home appliance manufacturer or third party entrusted by it, which has the capability to
on the Liability for the Repair, Replacement and Return of Some Commodities and the
Production Safety Law of the People's Republic of China and so on.
4.6 Service equipment
4.6.1 Service providers shall have the working equipment, inspection instruments and
labour protection appliances which match with their scope of business.
4.6.2 The measuring instruments of service providers shall be calibrated and
maintained regularly in accordance with relevant national regulations and the rules of
service providers.
NOTE. The rules of service providers shall not be lower than relevant national regulations.
5 Service content
5.1 Design service
5.1.1 In accordance with the requirements and operating environments of consumers,
service providers shall be capable of providing a complete set of solutions for
complete-set home appliances.
5.1.2 Provide the design consultation services before the installation of complete-set
home appliances in accordance with the solutions.
NOTE. The design consultation services before installation include reservation of installation
positions and installation space, as well as reservation for water, electricity and gas.
5.2 Distribution service
5.2.1 Before distribution
5.2.1.1 For complete-set home appliance products which are purchased by consumers,
service providers shall distribute at one time.
NOTE. This sub-clause is not applicable if service providers are not responsible for distribution.
5.2.1.2 Distribution staff shall check the products and purchasing lists of consumers to
prevent incorrect distribution or omission of products.
NOTE. This sub-clause is not applicable if service providers are not responsible for distribution.
5.2.1.3 For the time and location of distribution, they shall agree with consumers 24 h
ahead of time and deliver at the time agreed.
5.2.2 In distribution
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