SN/T 4651.1-2016 English PDF

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SN/T 4651.1-2016	399	Add to Cart	3 days	IT service management for inspection and quarantine--Part 1: General specification	Obsolete

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GBZ 57   GB/T 31989   SN/T 4652.1   SN/T 4652.2   SN/T 4636   

Basic data

Standard ID: SN/T 4651.1-2016 (SN/T4651.1-2016)
Description (Translated English): IT service management for inspection and quarantine--Part 1: General specification
Sector / Industry: Commodity Inspection Standard (Recommended)
Classification of Chinese Standard: C62
Word Count Estimation: 10,123
Date of Issue: 2016-08-23
Date of Implementation: 2017-03-01
Regulation (derived from): State-Quality-Inspection-Certification (2016)438
Issuing agency(ies): General Administration of Customs

SN/T 4651.1-2016: IT service management for inspection and quarantine--Part 1: General specification

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
IT service management for inspection and quarantine--Part 1. General specification China's entry-exit inspection and quarantine industry standards Inspection and Quarantine IT Service Management Specification Part 1. General Part 1.General specification Published on.2016-08-23 2017-03-01 Implementation China The State Administration of Quality Supervision, Inspection and Quarantine issued

Foreword

This section is part 1 of the SN/T 4651 series of standards. This section was drafted in accordance with the rules given in GB/T 1.1-2009. This part is proposed and managed by the National Certification and Accreditation Regulatory Commission. The main drafting units of this section are the Information Center of the Guangdong Entry-Exit Inspection and Quarantine Bureau and the Information Center of the General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China. The main drafters of this section are. Li Hui, Liu Dan, Wei Yingyi, Zhang Yanbin, Guan Jinming, Li Haiyan, Zhou Jinshun, Zhang Zongping, Xu Shenglin. Inspection and Quarantine IT Service Management Specification Part 1. General

1 Scope

This part of SN/T 4651 specifies the service support, service delivery technology and overall management of the inspection and quarantine information system operation and maintenance. Claim. This section applies to the guidance and assessment of the daily operation, maintenance and management of the inspection and quarantine information system.

2 Normative references

The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article Pieces. For undated references, the latest version (including all amendments) applies to this document. ISO /IEC .20000, Information Technology-Service Management ITIL Information Technology Infrastructure Library (Information Technology Infrastructure Library)

3 Terms and Definitions

The terms and definitions defined by ITIL and ISO /IEC .20000 and the following apply to this document. 3.1 IT service itservice Service products and service processes that meet user IT needs. 3.2 IT Service Management itservicemanagement The method of effective management of the planning, development, implementation, and operation of IT systems is a set of methodology, which originated from ITIL. 3.3 Help desk servicedesk Direct customer-facing support groups are an important part of the overall support work. [ISO /IEC .20000-1.2005, definition 2.12] 3.4 Incident incident Any standard operation that is not part of the service, at the same time, may cause or may cause the service to be interrupted. In this section, accidents and events Treated as a synonym. [ISO /IEC .20000-1.2011, Definition 3.10] 3.5 Problem problem Cause or unknown occurrence of one or more accidents. [ISO /IEC .20000-1.2011, definition 3.19] ......

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