SB/T 11137-2015 English PDF
Basic dataStandard ID: SB/T 11137-2015 (SB/T11137-2015)Description (Translated English): Generation of chauffeur service operation specification Sector / Industry: Domestic Trade Industry Standard (Recommended) Classification of Chinese Standard: A12 Classification of International Standard: 03.080.30 Word Count Estimation: 8,849 Date of Issue: 2015-11-09 Date of Implementation: 2016-09-01 Quoted Standard: GB/T 17242 Regulation (derived from): Ministry of Commerce Announcement 2015 No.58 Issuing agency(ies): Ministry of Commerce of the People's Republic of China Summary: This standard stipulates the terminology and definition of the service of car driving service, the basic requirements of service operation, service flow and service quality management requirements. This standard is applicable to the operation and management of the service of car driving. SB/T 11137-2015: Generation of chauffeur service operation specification---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.Generation of chauffeur service operation specification ICS 03.080.30 A12 Record number. 52336-2016 People's Republic of China domestic trade industry standard Driver service specification Released on.2015-11-09 2016-09-01 implementation Published by the Ministry of Commerce ForewordThis standard was drafted in accordance with the rules given in GB/T 1.1-2009. This standard is proposed and managed by the Ministry of Commerce of the People's Republic of China. This standard was drafted. China Automobile Dealers Association, Beijing Benao Anda Automobile Driving Service Co., Ltd. (Beijing) Co., Ltd., Beijing Borui Changyuan Technology Co., Ltd., Fortune Yijia (Beijing) Insurance Broker Co., Ltd. The main drafters of this standard. Shen Jinjun, Yu Yuanzhang, Xiao Zhengsan, Zhang Shili, He Jin, Wang Xiaofeng, Yu Guohua, Zhang Jun, Han Fangfang, Hong Jun. Driver service specification1 ScopeThis standard stipulates the terms and definitions involved in the service of automobile driving and driving, the basic requirements of business service behavior, service process and service quality. Volume management requirements. This standard applies to the operation and management of automobile service.2 Normative referencesThe following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article. Pieces. For undated references, the latest edition (including all amendments) applies to this document. GB/T 17242 Complaint Handling Guide3 Terms and definitionsThe following terms and definitions apply to this document. 3.1 Driving chauffeur Professionally engaged in the replacement of the owner of the vehicle (or the person who has the right to temporarily own the driving and management of the vehicle, collectively referred to as the customer) The business conduct of the vehicle. 3.2 代驾公司companyofchauffeur Companies and other business organizations that are legally established to engage in driving services and charge service fees. 3.3 Generation driver chauffeurs A driver who is a member of the DJI company and is qualified to provide car-driven services to customers. 3.4 Driver admin chauffeuradministrator According to the business needs of the company, the staff including the customer service, dispatch operation, evaluation and other management positions.4 basic requirements of the company4.1 It shall have legal and effective business operation qualifications, operate according to law, and operate with integrity. 4.2 The safety system should be sound. Has a standardized safety specification. Develop emergency plans for potential emergencies and accidents, and ensure personnel at all levels Familiar with emergency response in emergencies. 4.3 The personnel system should be sound. Formulate standardized personnel recruitment, training, and dismissal systems. Develop a management system for administrators and drivers. Should be fixed Safety training and driving training for various types of cars are carried out to improve driver safety awareness and basic skills. 4.4 The service quality management system should be improved. Service quality with reasonable pricing standards, service generation service procedures, customer service dispatch evaluation system, etc. Management regulations and publicity in a prominent place in the business premises. ......Tips & Frequently Asked Questions:Question 1: How long will the true-PDF of SB/T 11137-2015_English be delivered?Answer: Upon your order, we will start to translate SB/T 11137-2015_English as soon as possible, and keep you informed of the progress. The lead time is typically in 9 seconds (download/delivered in 9 seconds). The lengthier the document the longer the lead time.Question 2: Can I share the purchased PDF of SB/T 11137-2015_English with my colleagues?Answer: Yes. The purchased PDF of SB/T 11137-2015_English will be deemed to be sold to your employer/organization who actually pays for it, including your colleagues and your employer's intranet.Question 3: Does the price include tax/VAT?Answer: Yes. 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