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SB/T 11114-2015 English PDF

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SB/T 11114-2015: Guidelines for the evaluation of service system of TV shopping integrity
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Basic data

Standard ID: SB/T 11114-2015 (SB/T11114-2015)
Description (Translated English): Guidelines for the evaluation of service system of TV shopping integrity
Sector / Industry: Domestic Trade Industry Standard (Recommended)
Classification of Chinese Standard: A10
Classification of International Standard: 3.08
Word Count Estimation: 12,112
Date of Issue: 2015-01-06
Date of Implementation: 2015-09-01
Quoted Standard: GB/T 18106-2004; GB/T 27922-2011; SB/T 10965-2013
Regulation (derived from): Ministry of Commerce - Announcement 2015 No. 1
Issuing agency(ies): Ministry of Commerce of the People's Republic of China
Summary: This standard stipulates the basic requirements, operating principles, management and social supervision, evaluation index system, classification and assessment procedures of TV shopping enterprises. This standard is applicable to the operation, management, supervision, evaluation and certification of the city credit business of domestic TV shopping enterprises.

SB/T 11114-2015: Guidelines for the evaluation of service system of TV shopping integrity

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Guidelines for the evaluation of service system of TV shopping integrity ICS 03.080 AC00 Record Number. 50618-2015 People's Republic of China domestic trade industry standards TV shopping service system integrity evaluation guidelines Issued on. 2015-01-06 2015-09-01 implementation People's Republic of China Ministry of Commerce released

Foreword

This standard was drafted in accordance with GB/T 1.1-2009 given rules. The standard proposed by China General Chamber of Commerce. This standard by the People's Republic of China Ministry of Commerce. This standard was drafted. Chinese General Chamber of Commerce media shopping Professional Committee of Beijing Dragon Yun Cultural Development Co., Ltd., Shanghai Jiuding Cheng An Investment Management Co., Ltd., Beijing Qihoo Technology Co., Ltd on Mao Hai Maige Joint integrity Oriental (Beijing) data management Management center, Acorn Information Technology (Shanghai) Co., Ltd., Shanghai Pentagonal Mart Co., Ltd. Jiangsu Suning Tesco e-commerce, Shanghai Oriental TV shopping Ltd., Accor Thailand bird can (Beijing) Ltd., Yangzhou Radio and Television Media Group, Joyoung Company Limited Secretary, Happy Shopping Co., Luzhou Television (in Southern TV shopping channel), Luzhou Qi Jin Chi-chuen, liquor limited liability company, the North Beijing Jiuding Cheng An Investment Management Co., Ltd., Beijing Dangdang Information Technology Co., Ltd., Shanghai International Trade Co., red and blue, Beijing refresh Vital Health Science and Technology Co., Ltd., Tianjin Science and Technology Development Co., Ltd. US biotechnology blue. The main drafters of this standard. Wang literature, Wang Jisheng, Bo, Sun's rise, Zhang Zhigang, Li Guoqiang, Jiang Ming, Zhou Jingying, Tao, Chen Pei love, Li Fang afternoon, Yuan Fang, Wangshan Wen, Tian Ming, Zheng Mingde, Sun Weimin, Qi Xiangdong, Wang Zheng, Yao Huan, Lu Jianhua, Li Guoqing, Wang Xuning, business Xiao Chen, Wanqi, SUN Hui-min, Baohong Sheng, Chen Haixin, song sheets, cotton LEE, Yuxian Kun, Sun Bin, Liu Hongmei, Wencheng Yu, Guo Jianbin, Xu Mengjun, Ole, Wang Jianjun, Song Changjiang, Li Zhi, Jiang Baoling, Liujiu Sen, Zhang Yi Ling, Han Kim plays, Chen Jingbo, the king of the north, He Jie, Jiang Qi habitat, Li Bei. TV shopping service system integrity evaluation guidelines

1 Scope

This standard specifies the basic requirements for TV shopping business integrity management, the operating principles, management and social supervision, evaluation index system, evaluation Content classification and evaluation procedures. This standard applies to the integrity of management, supervision and management and evaluation or certification of domestic TV shopping business and so on.

2 Normative references

The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein Member. For undated references, the latest edition (including any amendments) applies to this document. GB/T 18106-2004 Retailing classification GB/T 27922-2011 commodity service evaluation system SB/T 10965-2013 media shopping business requirements

3 Terms and Definitions

The following terms and definitions apply to this document. 3.1 TV shopping TVshopping TV-based media, consumer goods Recommend to show consumers through referrals information using the contact details on order, by the operators Agreed upon in advance by the way, the delivery of goods to the consumer through a retailing logistics. 3.2 Non-store retail non-storeretailing Not through store sales by manufacturers or merchants to deliver goods directly or indirectly to the consumer retailing. [GB/T 18106-2004, the definition 4.2] 3.3 After-sales service after-saleservice Goods sold to customers or customer acceptance of intangibles from the start, paid or unpaid services provided. [GB/T 27922-2011, Definition 3.1] 3.4 TV shopping business broadcastandtelevisionshoppingcompany Goods ordered use of television media player programs or merchandise ordering ads in a manner to obtain goods orders in order to achieve sales business.

4 Basic requirements

4.1 should follow the laws and regulations relating to the integrity of the national operator, so that legal compliance management. 4.2 should adhere to the people-oriented and abide by professional ethics. 4.3 should be established enterprises integrity management oversight mechanisms, building credit culture.
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