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SB/T 11085-2014 English PDF

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SB/T 11085-2014: Management specification of retailers return process
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SB/T 11085-2014189 Add to Cart 3 days Management specification of retailers return process Valid

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Basic data

Standard ID: SB/T 11085-2014 (SB/T11085-2014)
Description (Translated English): Management specification of retailers return process
Sector / Industry: Domestic Trade Industry Standard (Recommended)
Classification of Chinese Standard: A10
Classification of International Standard: 03.100.01
Word Count Estimation: 7,785
Date of Issue: 7/30/2014
Date of Implementation: 3/1/2015
Quoted Standard: SB/T 10465-2008
Regulation (derived from): Ministry of Commerce Announcement No. 54 of 2014
Issuing agency(ies): Ministry of Commerce of the People's Republic of China
Summary: This standard specifies the retailers in return merchandise return process requirements and direct delivery of goods returned, the return of non-direct delivery of goods distribution center and return the specific process. This standard applies to retail

SB/T 11085-2014: Management specification of retailers return process

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Management specification of retailers return process ICS 03.100.01 A10 Record number. 49494-2015 People's Republic of China domestic trade industry standard Retailer Return Process Management Practice Released on.2014-07-30 2015-03-01 implementation Published by the Ministry of Commerce

Foreword

This standard was drafted in accordance with the rules given in GB/T 1.1-2009. This standard is proposed and managed by the Ministry of Commerce of the People's Republic of China. This standard was drafted. China Chain Store & Franchise Association, Haihang Commercial Holdings Co., Ltd., Wuhan Wushang Volume Dealer Chain Co., Ltd. The main drafters of this standard. Zhang Bin, Yang Qingsong, Fang Lin, Li Man. Retailer Return Process Management Practice

1 Scope

This standard specifies the return merchandise requirements and direct return merchandise returns, non-direct merchandise returns and distribution center refunds in the retailer return process. The specific process of the goods. This standard applies to retail outlets, distribution centers and suppliers.

2 Normative references

The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article. Pieces. For undated references, the latest edition (including all amendments) applies to this document. SB/T 10465-2008 Chain Management Terms

3 Terms and definitions

The following terms and definitions as defined in SB/T 10465-2008 apply to this document. 3.1 Return returnouts The retailer returns the goods that do not meet the sales standards, such as non-regulatory and company requirements, defective, and exceeding the scheduled arrival time. Business. [SB/T 10465-2008, definition 6.2.23]

4 Return merchandise requirements

4.1 Returnable goods 4.1.1 Goods subject to compulsory sales by national authorities and government departments. 4.1.2 The supplier notifies the goods that are required to be removed and recalled. 4.1.3 For goods with shelf life, the goods whose shelf life is within the scope of return under the purchase agreement shall be confirmed by purchase in special circumstances. 4.1.4 Poor quality, defective goods, and damaged goods that the supplier is responsible for. 4.1.5 Zero-supply goods that are over-stocked, unsalable, and off-season. 4.1.6 Goods that terminate the contract with the supplier. 4.1.7 Goods that cause news crisis and serious complaints from customers. 4.2 Non-returnable goods 4.2.1 expired (excluding the shelf life of goods within 15 days), bites such as pests, empty packaging (except liquid products), incomplete parts and Goods with damaged outer packaging within the specified range. 4.2.2 Goods that are damaged due to poor management or improper operation. 4.2.3 The total amount of returned goods is less than the minimum supplier amount agreed in the contract. 4.2.4 Other goods that are not allowed to be returned in accordance with the regulations.
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