SB/T 11034-2013 English PDFUS$259.00 ยท In stock
Delivery: <= 3 days. True-PDF full-copy in English will be manually translated and delivered via email. SB/T 11034-2013: Service quality specification of agricultural machinery enterprise Status: Valid
Basic dataStandard ID: SB/T 11034-2013 (SB/T11034-2013)Description (Translated English): Service quality specification of agricultural machinery enterprise Sector / Industry: Domestic Trade Industry Standard (Recommended) Classification of Chinese Standard: A10 Classification of International Standard: 03.100.20 Word Count Estimation: 10,124 Regulation (derived from): Industry standard filing Notice No. 2013 (No. 163 overall) 7; Commerce Department Notice No. 41 of 2013 Issuing agency(ies): Ministry of Commerce of the People's Republic of China SB/T 11034-2013: Service quality specification of agricultural machinery enterprise---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.Service quality specification of agricultural machinery enterprise ICS 03.100.20 A10 Record number. 41113-2013 People's Republic of China domestic trade industry standard Replace WB/T 1014-2000 Agricultural machinery marketing enterprise service quality specification Released on.2013-06-14 2014-03-01 implementation Published by the Ministry of Commerce ForewordThis standard was drafted in accordance with the rules given in GB/T 1.1-2009. This standard replaces WB/T 1014-2000 "Agricultural Machinery Marketing Enterprise Service Quality Regulations". Compared with WB/T 1014-2000, the main technical contents of this standard are as follows. --- Added 4.2.2.5 service vehicles; --- Added 4.2.2.7 training facilities; --- Added 5.5 information services; --- Removed the assessment indicators (see.2000 edition); --- Amend the survey elements of Appendix A, product variety, service (including pre-sale, sale, after-sales), complaint handling, credit repair Changed to parts supply, training services, maintenance services, information services. This standard is proposed and managed by the Ministry of Commerce of the People's Republic of China. This standard was drafted. China Agricultural Machinery Circulation Association, Jifeng Agricultural Machinery Chain Co., Ltd., Jiangsu Sannong Agricultural Equipment Co., Ltd. Limited company. Drafters of this standard. Wu Junqi, Wang Yuesheng, Wang Xinming, Song Fuhai, Zhu Bin. The previous versions of the standards replaced by this standard are. ---WB/T 1014-2000. Agricultural machinery marketing enterprise service quality specification1 ScopeThis standard specifies the basic requirements, service quality requirements, service quality supervision, service quality analysis and improvement of agricultural machinery marketing enterprises. specifications. This standard applies to agricultural machinery marketing enterprises established within the territory of the People's Republic of China.2 Normative referencesThe following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article. Pieces. For undated references, the latest edition (including all amendments) applies to this document. GB/T 18389-2001 Agricultural machinery marketing enterprises opening conditions, grade division and market behavior requirements GB/T 19023 Quality Management System Document Guide3 Terms and definitionsThe following terms and definitions apply to this document. 3.1 Agricultural machinery marketing enterprise agriculturalmachinerycirculationenterprises An enterprise engaged in the sales and service of agricultural machinery and its accessories. [GB/T 18389-2001, definition 3.2] 3.2 Customer (user) customer The recipient of the product or service. 3.3 Supplier/manufacturer supplier/manufacture An enterprise that provides goods and corresponding services directly to agricultural machinery marketing companies. 3.4 User satisfaction satisfieddegreeofconsumer User satisfaction with product quality, commodity prices, parts supply, training services, maintenance services and information services. Its calculation See Appendix A for the law.4 basic requirements4.1 General 4.1.1 A service system adapted to the operational characteristics of agricultural machinery should be established and operated effectively to achieve the stated guidelines and objectives. 4.1.2 It is necessary to establish a working organization that is compatible with the service system and to define its terms of reference and relationship. ......Tips & Frequently Asked Questions:Question 1: How long will the true-PDF of SB/T 11034-2013_English be delivered?Answer: Upon your order, we will start to translate SB/T 11034-2013_English as soon as possible, and keep you informed of the progress. The lead time is typically 1 ~ 3 working days. The lengthier the document the longer the lead time.Question 2: Can I share the purchased PDF of SB/T 11034-2013_English with my colleagues?Answer: Yes. 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