SB/T 10990-2013 English PDFUS$209.00 ยท In stock
Delivery: <= 3 days. True-PDF full-copy in English will be manually translated and delivered via email. SB/T 10990-2013: Specification of after-sales service for furniture Status: Valid
Basic dataStandard ID: SB/T 10990-2013 (SB/T10990-2013)Description (Translated English): Specification of after-sales service for furniture Sector / Industry: Domestic Trade Industry Standard (Recommended) Classification of Chinese Standard: A10 Classification of International Standard: 03.080.30 Word Count Estimation: 8,829 Quoted Standard: GB 5296.6 Regulation (derived from): Ministry of Commerce Notice No. 21 of 2013; industry standard for filing Notice 2013 No. 6 (No. 162 overall) Issuing agency(ies): Ministry of Commerce of the People's Republic of China Summary: This standard specifies the basic requirements for institutions and personnel service of furniture products, furniture delivery, after-sales maintenance, consulting, regular visits and other services specifications and requirements as well as quality of s SB/T 10990-2013: Specification of after-sales service for furniture---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.Specification of after-sales service for furniture ICS 03.080.30 A10 Record number. 40317-2013 People's Republic of China domestic trade industry standard Furniture after-sales service specification Released on.2013-04-16 2013-11-01 implementation Published by the Ministry of Commerce ForewordThis standard was drafted in accordance with the rules given in GB/T 1.1-2009. Please note that some of the contents of this document may involve patents. Publication of this document The organization is not responsible for identifying these patents. This standard is proposed and managed by the Ministry of Commerce of the People's Republic of China. This standard was drafted. Circulation Industry Promotion Center of the Ministry of Commerce, Shandong Institute of Standardization, Shandong Furniture Association, Shandong Fengyang Group Co., Ltd. The main drafters of this standard. Qu Fachuan, Zhao Honghong, Yuan Jing, Zhu Yumei, Liu Chunxia, Yan Xiaodan, Niu Guangxia, Han Qingsheng, Shi Qingrong, Xiong Shaodong, Sure enough, Zhang Jing, Niu Yibin, Huang Zhen. Furniture after-sales service specification1 ScopeThis standard specifies the basic requirements for the organization and personnel of after-sales service of furniture products, furniture delivery, after-sales maintenance, consultation, regular return visits, etc. Service specifications and requirements as well as service quality supervision and complaint requirements. This standard applies to the after-sales service of furniture products.2 Normative referencesThe following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article. Pieces. For undated references, the latest edition (including all amendments) applies to this document. GB 5296.6 Instructions for use of consumer goods - Part 6. Furniture3 Terms and definitionsThe following terms and definitions apply to this document. 3.1 Seller saler The organization that sells furniture products. Examples. specialty stores, markets, etc. 3.2 After-sales service after-salesservice After the product is sold, the manufacturer, repairer or seller shall bear the relevant contents of the contract and fulfill the relevant legal responsibilities for the customer. activity. Note. In this standard, products refer to furniture, including wood furniture, dark and precious hardwood furniture, metal furniture, upholstered furniture, plastic furniture, bamboo furniture, rattan furniture, and Laboratory furniture, etc. 4 Basic requirements for after-sales service agencies 4.1 should have the location, resources, means and conditions to meet the requirements of after-sales service, have sufficient logistics support, provide technical advice, spare parts, Services such as supply and maintenance of accessories. 4.2 The corresponding after-sales service network should be established, and after-sales service calls should be established and announced, and full-time staff should be effective in the service quality operation. Supervision. 4.3 An after-sales service system corresponding to the business should be established to ensure the quality of after-sales service. 4.4 The customer's warranty coverage, warranty period, maintenance fee standard, main components and consumable parts should be clearly indicated to the customer. 4.5 The after-sales service file should be established to ensure that the relevant records are complete and kept for at least two years. 4.6 Special departments or special personnel should be designated to promptly feedback, handle and resolve customer complaints, and establish a complete complaint file. 5 Basic requirements for after-sales service personnel 5.1 should be familiar with national laws and regulations on product quality, consumer rights protection, etc., and master the basic technology in the field of after-sales service. ......Tips & Frequently Asked Questions:Question 1: How long will the true-PDF of SB/T 10990-2013_English be delivered?Answer: Upon your order, we will start to translate SB/T 10990-2013_English as soon as possible, and keep you informed of the progress. 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