SB/T 10962-2013 English PDFUS$339.00 ยท In stock
Delivery: <= 3 days. True-PDF full-copy in English will be manually translated and delivered via email. SB/T 10962-2013: Service quality evaluation system of commodity management enterprises Status: Valid
Basic dataStandard ID: SB/T 10962-2013 (SB/T10962-2013)Description (Translated English): Service quality evaluation system of commodity management enterprises Sector / Industry: Domestic Trade Industry Standard (Recommended) Classification of Chinese Standard: A12 Classification of International Standard: 03.080 Word Count Estimation: 13,158 Quoted Standard: GB/T 16868-2009 Regulation (derived from): Ministry of Commerce Notice No. 21 of 2013; industry standard for filing Notice 2013 No. 6 (No. 162 overall) Issuing agency(ies): Ministry of Commerce of the People's Republic of China Summary: This standard specifies the terms and definitions and evaluation requirements for commodity business enterprise service quality evaluation system. This standard applies to goods and services to provide customers with business organizations (hereinafter re SB/T 10962-2013: Service quality evaluation system of commodity management enterprises---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.Service quality evaluation system of commodity management enterprises ICS 03.080 A12 Record number. 40289-2013 People's Republic of China domestic trade industry standard Commodity management enterprise service quality evaluation system Released on.2013-04-16 2013-11-01 implementation Published by the Ministry of Commerce ForewordThis standard was drafted in accordance with the rules given in GB/T 1.1-2009. This standard was proposed by the China Business Federation. This standard is managed by the Ministry of Commerce of the People's Republic of China. This standard was drafted. China Business Federation, Commercial Technology Quality Center, Xiongfeng Group Co., Ltd., Beijing Hyde International Certification Limited Company, Beijing Haide International Consulting Co., Ltd., Beijing Finance and Trade Vocational College, Beijing Ganjiakou Building Co., Ltd. The main drafters of this standard. Wang Yuetao, Wang Haizhou, Zhao Hongyu, Chen Jindi, Zhou Ping, Wang Chengrong, Wang Wei, Du Yaqin. Commodity management enterprise service quality evaluation system1 ScopeThis standard stipulates the terms and definitions of the service quality evaluation system of commodity management enterprises and the evaluation requirements. This standard applies to commercial organizations (hereinafter referred to as organizations) that provide goods and services to customers.2 Normative referencesThe following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article. Pieces. For undated references, the latest edition (including all amendments) applies to this document. GB/T 16868-2009 Commodity management service quality management norms3 Terms and definitionsThe following terms and definitions apply to this document. 3.1 Service culture Service culture is the sum of service value orientations such as service concepts and career concepts formed by enterprises in the process of long-term service to users. 3.2 Service system Elements that are interconnected and interacting together to form a specific structure and service function. 3.3 Benchmarking For similar activities, the processes and outcomes represent the best internal business practices and performance within or outside the organization's industry. 3.4 Evaluation method evaluationmode A method of evaluating the process (ADLI), whether the process has been determined before the implementation of the process (A) (D), whether it analyzes the gap with the peers and seeks to improve the direction (L), whether to identify the relevant department interface and requirements (I) to the process The current level of evaluation.4 Evaluation content4.1 The evaluation includes six aspects. service culture, leadership, human resources and service strategy, service system and service process. 4.2 See Appendix A for the scores and scores. 4.3 See the Appendix B for a guide to scoring. ......Tips & Frequently Asked Questions:Question 1: How long will the true-PDF of SB/T 10962-2013_English be delivered?Answer: Upon your order, we will start to translate SB/T 10962-2013_English as soon as possible, and keep you informed of the progress. 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