SB/T 10848-2012 English PDF

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SB/T 10848-2012: Training specification for the homemaker
Status: Valid

Standard ID	USD	BUY PDF	Lead-Days	Standard Title (Description)	Status
SB/T 10848-2012	449	Add to Cart	3 days	Training specification for the homemaker	Valid

Similar standards

WB/T 1120   GB/T 36088   GB/T 26992   SB/T 11132   SB/T 11013   SB/T 10849   

Basic data

Standard ID: SB/T 10848-2012 (SB/T10848-2012)
Description (Translated English): Training specification for the homemaker
Sector / Industry: Domestic Trade Industry Standard (Recommended)
Classification of Chinese Standard: A16
Classification of International Standard: 03.080
Word Count Estimation: 17,172
Quoted Standard: SB/T 10847-2012; SB/T 10849-2012
Regulation (derived from): ?Industry Standard Filing Announcement 2013 No.2 (Total No.158); Ministry of Commerce Announcement 2012 No.93
Issuing agency(ies): Ministry of Commerce of the People's Republic of China
Summary: This standard applies to domestic workers training and organizational management-basic requirements, training, training implementation program, complaint handling, evaluation and improvement of training institutions, training records management.

SB/T 10848-2012: Training specification for the homemaker

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Training specification for the homemaker ICS 03.080 A16 Record number. 38508-2013 People's Republic of China domestic trade industry standard Domestic helper training norms Released on.2012-12-20 2013-06-01 implementation Published by the Ministry of Commerce

Content

Foreword III 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Basic requirements 1 4.1 Basic requirements for training institutions 1 4.2 Basic requirements for training teachers 1 4.3 Training materials 1 4.4 Training object 1 4.5 Training Contract 1 5 Training content 2 5.1 Basics 2 5.2 Primary Domestic Service Staff Professional Skills 2 5.3 Intermediate Home Service Staff Professional Skills 4 5.4 Senior Housekeeping Professional Skills Knowledge 5 6 Training Implementation Procedures 6 6.1 Training Plan 6 6.2 Organizational Implementation 7 7 Complaint Handling 8 7.1 Complaint Handling Process 8 7.2 Rights Protection Complaint 9 7.3 Accepting complaints 9 7.4 Investigation and verification 9 7.5 Develop a solution 9 7.6 Implementing Solution 9 7.7 Customer return visit 9 8 Training institution evaluation and improvement 10 8.1 Customer Satisfaction Information Collection 10 8.2 Analysis and evaluation 10 8.3 Improvement 10 9 Training File Management 10 9.1 General 10 9.2 Collection and organization of files 10 Appendix A (informative) Student Registration Form 11 Appendix B (informative appendix) Complaint Handling Table 12 Appendix C (informative) Training Course Satisfaction Survey Table 13

Foreword

This standard is proposed and managed by the Ministry of Commerce of the People's Republic of China. This standard was drafted. Hubei Provincial Institute of Standardization, Hubei Mulan Home Economics Service Co., Ltd. The main drafters of this standard. Fu Hong, Han Yangxi, Xie Pinghui, Xiong Ying, Peng Changwen, Yu Qingmei. Domestic helper training norms

1 Scope

This standard from basic requirements, training content, training implementation procedures, complaint handling, evaluation and improvement of training institutions, training file management, etc. The relevant requirements for the training of housekeeping staff are given. This standard applies to the training and organization of domestic service attendants.

2 Normative references

The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article. Pieces. For undated references, the latest edition (including all amendments) applies to this document. SB/T 10847-2012 General terminology for housekeeping services SB/T 10849-2012 Home Economics Service Emergency Response Specification

3 Terms and definitions

The terms and definitions defined in SB/T 10847-2012 apply to this document.

4 basic requirements

4.1 Basic requirements for training institutions The training institution should have corresponding qualifications, a sound teaching management system and teaching resources to meet the training needs. 4.2 Basic requirements for training teachers Training and teaching personnel should have a teacher qualification certificate, as well as relevant professional level qualification certificates or professional technical titles at the intermediate level or above, and engage in relevant Work for more than one year, with teaching plan preparation ability, teaching organization ability, language expression ability and operation demonstration that can meet the smooth development of training ability. 4.3 Training materials Knowledge, textbooks and other materials related to the training of housekeeping staff. 4.4 Training objects A person who is engaged in or is preparing to work as a domestic helper. 4.5 Training contract The training institution shall stipulate the rights and obligations of both parties in the form of a contract with the training object. The main contents of the contract include. a) training content; b) training methods; c) training time; ......

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