SB/T 10837-2012 English PDF
Basic dataStandard ID: SB/T 10837-2012 (SB/T10837-2012)Description (Translated English): Specification for after-sales service of electric bicycle Sector / Industry: Domestic Trade Industry Standard (Recommended) Classification of Chinese Standard: Y14 Classification of International Standard: 43.140 Word Count Estimation: 10,194 Quoted Standard: GB 17761-1999; GB/T 27922-2011 Regulation (derived from): ?Industry Standard Filing Announcement 2013 No.2 (Total No.158); Ministry of Commerce Announcement 2012 No.93 Issuing agency(ies): Ministry of Commerce of the People's Republic of China Summary: This standard specifies the electric bicycle product service terms and definitions, basic requirements, sales warranty service requirements, service standards and service controversial deal. This standard applies to the administrative region of the PRC en SB/T 10837-2012: Specification for after-sales service of electric bicycle---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.Specification for after-sales service of electric bicycle ICS 43.140 Y14 Record number. 38497-2013 People's Republic of China domestic trade industry standard Electric bicycle service specification Released on.2012-12-20 2013-06-01 implementation Published by the Ministry of Commerce ForewordThis standard was drafted in accordance with the rules given in GB/T 1.1-2009. Please note that some of the contents of this document may involve patents and the publication of this document. The organization is not responsible for identifying these patents. This standard is proposed and managed by the Ministry of Commerce of the People's Republic of China. This standard was drafted. Shandong Institute of Standardization, Qingdao Aucma Electric Technology Co., Ltd., Shandong Province bicycle electric vehicle industry Association, Rizhao City Technical Supervision Information Institute. The main drafters of this standard. Zhao Honghong, Sun Yuting, Qu Fachuan, Liu Chunxia, Xu Quanlai, Yuan Jing, Yan Li, Liu Qingguo, Zhang Xiao, An Jie, Yan Xiaodan, Xiong Shaodong, Xu Pengju. Electric bicycle service specification1 ScopeThis standard specifies the terms and definitions, basic requirements, after-sales warranty service requirements, and service specifications for after-sales service of electric bicycle products. And handling of after-sales service disputes. This standard applies to organizations engaged in the production, sale and maintenance of electric bicycles within the administrative region of the People's Republic of China.2 Normative referencesThe following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article. Pieces. For undated references, the latest edition (including all amendments) applies to this document. GB 17761-1999 General technical conditions for electric bicycles GB/T 27922-2011 Commodity after-sales service evaluation system3 Terms and definitionsThe following terms and definitions apply to this document. 3.1 Electric bicycle electricbicycle With the battery as an auxiliary energy source, it has two wheels, and it can realize the special bicycle for human riding, electric or electric assisting function. (GB 17761-1999, definition 3) 3.2 Customer customer An organization or individual that accepts after-sales service for electric bicycle products. 3.3 Service provider An organization that provides after-sales service for electric bicycle products to customers. 3.4 After-sales service after-salesservice The continuation of the design, production and other processes. After the product is sold, the producer or seller will bear the relevant content and fulfillment of the contract with the customer. Activities related to legal liability. Note. In this standard, the product specifically refers to an electric bicycle or its parts.4 basic requirements4.1 Service party 4.1.1 The service provider shall clearly define the after-sales service concept and service commitment that are suitable for its own characteristics. 4.1.2 The service provider shall formulate corresponding systems and standards around the activities and processes of after-sales service, and have the ability to standardize management of services. In particular, it is necessary to make provisions for the construction of service outlets, electric bicycle maintenance, and after-sales service disputes to ensure after-sales service. ......Tips & Frequently Asked Questions:Question 1: How long will the true-PDF of SB/T 10837-2012_English be delivered?Answer: Upon your order, we will start to translate SB/T 10837-2012_English as soon as possible, and keep you informed of the progress. The lead time is typically in 9 seconds (download/delivered in 9 seconds). 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