SB/T 10832-2024 English PDFUS$159.00 ยท In stock
Delivery: <= 3 days. True-PDF full-copy in English will be manually translated and delivered via email. SB/T 10832-2024: Requirement for department store member service system Status: Valid SB/T 10832: Historical versions
Basic dataStandard ID: SB/T 10832-2024 (SB/T10832-2024)Description (Translated English): Requirement for department store member service system Sector / Industry: Domestic Trade Industry Standard (Recommended) Classification of Chinese Standard: A12 Classification of International Standard: 03.080.30 Word Count Estimation: 8,823 Date of Issue: 2024-09-13 Date of Implementation: 2025-04-01 Issuing agency(ies): Ministry of Commerce of the People's Republic of China Summary: This standard specifies the service principles, service content, service guarantee and service evaluation requirements for department stores for members. This document is applicable to the member service management of department stores, and other retail formats can refer to it. SB/T 10832-2012: Requirement for department store member service system---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.Requirement for department store member service system ICS 03.080.30 A12 Record number. 38492-2013 People's Republic of China domestic trade industry standard Department store member service system requirements Released on.2012-12-20 2013-06-01 implementation Published by the Ministry of Commerce ContentForeword III 1 Scope 1 2 Terms and Definitions 1 3 Member Service Principle 1 4 Member Service Content 1 5 Member Service Management 2 6 Member Service Platform 2 7 Member Service Assessment 3ForewordThis standard was drafted in accordance with the rules given in GB/T 1.1-2009. This standard is proposed and managed by the Ministry of Commerce of the People's Republic of China. This standard was drafted. China Department Store Business Association, Wuhan Department Store Clothing Industry Association, Wuhan Wushang Group Co., Ltd., Wuhan Guang Field Management Ltd. The main drafters of this standard. Chu Xiuqi, Fan Jun, Cheng Shaolin, Wei Cheng, Xiao Zhirong, Lei Juyi, Xia Lin. Department store member service system requirements1 ScopeThis standard specifies the service principles, service content, service management, service platform and service evaluation requirements of department stores for members. This standard applies to the management of member services in department stores.2 Terms and definitionsThe following terms and definitions apply to this document. 2.1 Department store departmentstore In a building, operating a number of large categories of goods, implementing unified management, regional sales, to meet the needs of customers for the diversification of fashion goods The retail format sought. [GB/T 18106-2004, definition 4.1.7] 2.2 Member membercustomer Become a member of the corporate client system through formal procedures and enjoy specific shopping offers, points accumulating or special services. 2.3 Member service system membercustomerservicesystem A system that supports member services.3 Member Service Principles3.1 Be honest and trustworthy, establish and maintain good relationships with customers. 3.2 The service process should be simple and clear, easy for members to understand and operate. 3.3 Ensure that members enjoy preferential treatment.4 Member Service Content4.1 Handling membership card related services 4.1.1 Apply for a membership card for the new naturalization member. 4.1.2 Handle member spending points and provide inquiry and answer for consumption points. 4.1.3 Send a membership card upgrade reminder to the member. 4.1.4 Conduct member consumption points redemption. 4.2 Information Services 4.2.1 Send promotional information and brand activity information to members by SMS or other means. 4.2.2 Introduce corporate marketing activities, promotional information, branding, service projects and various types of information by direct mail and by sending journals. ......Tips & Frequently Asked Questions:Question 1: How long will the true-PDF of SB/T 10832-2024_English be delivered?Answer: Upon your order, we will start to translate SB/T 10832-2024_English as soon as possible, and keep you informed of the progress. The lead time is typically 1 ~ 3 working days. The lengthier the document the longer the lead time.Question 2: Can I share the purchased PDF of SB/T 10832-2024_English with my colleagues?Answer: Yes. The purchased PDF of SB/T 10832-2024_English will be deemed to be sold to your employer/organization who actually pays for it, including your colleagues and your employer's intranet.Question 3: Does the price include tax/VAT?Answer: Yes. Our tax invoice, downloaded/delivered in 9 seconds, includes all tax/VAT and complies with 100+ countries' tax regulations (tax exempted in 100+ countries) -- See Avoidance of Double Taxation Agreements (DTAs): List of DTAs signed between Singapore and 100+ countriesQuestion 4: Do you accept my currency other than USD?Answer: Yes. If you need your currency to be printed on the invoice, please write an email to Sales@ChineseStandard.net. In 2 working-hours, we will create a special link for you to pay in any currencies. Otherwise, follow the normal steps: Add to Cart -- Checkout -- Select your currency to pay.Question 5: Should I purchase the latest version SB/T 10832-2024?Answer: Yes. Unless special scenarios such as technical constraints or academic study, you should always prioritize to purchase the latest version SB/T 10832-2024 even if the enforcement date is in future. Complying with the latest version means that, by default, it also complies with all the earlier versions, technically. |
