LY/T 2928-2017 English PDF

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LY/T 2928-2017: Administration guide for operation and maintenance of forestry information system
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Basic data

Standard ID: LY/T 2928-2017 (LY/T2928-2017)
Description (Translated English): Administration guide for operation and maintenance of forestry information system
Sector / Industry: Forestry Industry Standard (Recommended)
Classification of Chinese Standard: B65
Classification of International Standard: 65.020.40
Word Count Estimation: 38,396
Date of Issue: 2017-10-27
Date of Implementation: 2018-01-01
Regulation (derived from): National Forestry Admistration Notice 2017 No. 18; Industry Standard Filing Notice No. 12 (Total No. 216)
Issuing agency(ies): State Forestry Administration

LY/T 2928-2017: Administration guide for operation and maintenance of forestry information system

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Administration guide for operation and maintenance of forestry information system ICS 65.020.40 B65 People's Republic of China Forestry Industry Standard Forestry Information System Operation and Maintenance Management Guide Released on.2017-10-27 2018-01-01 implementation State Forestry Administration released

Content

Foreword I 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Operation and maintenance service capability model 2 5 Operation and Maintenance Service Management 2 6 personnel requirements 3 7 Resource Requirements 5 8 Technical requirements 8 9 Process Requirements 8 10 Operation and Maintenance Service Improvement 10 11 Monitoring, inspection, measurement 10 12 Delivery Management 10 13 Service Evaluation Indicators 15 Appendix A (informative) Operation and maintenance service objects and content 17 Appendix B (informative) Implementation Guide 19 Appendix C (informative appendix) Responsible for supporting the definition of declaration processing 26 Appendix D (informative appendix) Service Evaluation Indicator Content 27 Reference 35

Foreword

This standard was drafted in accordance with the rules given in GB/T 1.1-2009. Please note that some of the contents of this document may involve patents. The issuing organization of this document is not responsible for identifying these patents. This standard was proposed by the State Forestry Administration. This standard is under the jurisdiction of the National Forestry Information Data Standardization Technical Committee (SAC/TC386). This standard was drafted. National Forestry Administration Information Center, China Electronics Technology Standardization Research Institute, Beijing Guang Communication Software Co., Ltd. the company. The main drafters of this standard. Gu Hongbo, Zhuo Lan, Bai Ying, Liu Donghai, Tong Huaquan. Forestry Information System Operation and Maintenance Management Guide

1 Scope

This standard specifies the personnel, resources, technology and organization of the forestry information system operation and maintenance service organization according to the operational maintenance service capability model. The conditions and capabilities of the process are given, the content, methods and results of the delivery of the operation and maintenance services to the demand side. This standard applies to the operation and maintenance service provider to assess its own conditions and capabilities; requires all operating and maintenance service providers in the supply chain to have Organization of consistent conditions and capabilities; operation and maintenance services forestry information management department evaluation and selection of operation and maintenance service providers; applicable to each The forestry information management department carries out the forestry information infrastructure and forestry information resource operation and maintenance management; it is applicable to forestry information management at all levels. The department's operation and maintenance services for support, application systems, information security and integrated management.

2 Normative references

The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article. Pieces. For undated references, the latest edition (including all amendments) applies to this document. GB/T 24405.1-2009 Information technology service management - Part 1. Specification

3 Terms and definitions

The following terms and definitions as defined in GB/T 24405.1-2009 apply to this document. 3.1 (operation and maintenance service) supplier (operationandmaintenanceservice) supplier Provide internal or external organizations or organizations that run maintenance services. Note. Rewrite GB/T 24405.1-2009, definition 3.2. 3.2 (operation and maintenance service) demand side (operationandmaintenanceservice) acquirer The organization or organization that needs to run maintenance services. Note. Rewrite GB/T 24405.2-2009, definition 3.3. 3.3 Operation maintenance service operationmaintenanceservice Adopting information technology means and methods, according to the service level requirements proposed by the demand side (referring to the forestry information management department), Integrated services provided by the information system operating environment, business systems, etc. Note. Rewrite GB/T 24405.1-2009, definition 3.1. 3.4 Run maintenance service object operationandmaintenanceserviceobject The recipient of the maintenance service. Note. The operation and maintenance service object usually refers to the equipment room environment, network communication, hardware, software, data and applications. Note. Rewrite GB/T 24405.1-2009, definition 3.2. 3.5 Run maintenance service content operationandmaintenanceservicecontent According to the forestry information management department's requirements and service level agreement commitments, the routine operation and response provided to the forestry information management department ......

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