GB/T 36325-2018 English PDF

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GB/T 36325-2018: Information technology -- Cloud computing -- Basic requirements of cloud service level agreement (CSLA)
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Basic data

Standard ID: GB/T 36325-2018 (GB/T36325-2018)
Description (Translated English): Information technology -- Cloud computing -- Basic requirements of cloud service level agreement (CSLA)
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: L79
Classification of International Standard: 35.100.05
Word Count Estimation: 14,158
Date of Issue: 2018-06-07
Date of Implementation: 2019-01-01
Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration

GB/T 36325-2018: Information technology -- Cloud computing -- Basic requirements of cloud service level agreement (CSLA)

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Information technology--Cloud computing--Basic requirements of cloud service level agreement (CSLA) ICS 35.100.05 L79 National Standards of People's Republic of China Information technology cloud computing Basic requirements for cloud service level agreements Published on.2018-06-07 2019-01-01 implementation State market supervision and administration China National Standardization Administration issued

Content

Foreword I 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Abbreviations 2 5 CSLA Overview 2 5.1 CSLA content and usage principles 2 5.2 CSLA Management 3 5.3 CSLA Application Guide 3 6 CSLA Element 3 6.1 Essential elements 3 6.2 Optional Elements 6 7 CSLA Management Process 7 7.1 Process Overview 7 7.2 CSLA Design 7 7.3 Signing of the CSLA 7 7.4 CSLA implementation 8 7.5 CSLA Review 8 7.6 Change of CSLA 8 Appendix A (Normative) Cloud Service Level Indicator 9 Appendix B (informative) Service Level Reference Indicator for Specific Types of Cloud Services 10 Reference 11

Foreword

This standard was drafted in accordance with the rules given in GB/T 1.1-2009. Please note that some of the contents of this document may involve patents. The issuing organization of this document is not responsible for identifying these patents. This standard is proposed and managed by the National Information Technology Standardization Technical Committee (SAC/TC28). This standard was drafted. Beijing Rongzhilian Technology Co., Ltd., China Electronics Technology Standardization Institute, China National Tobacco Corporation Lake Southern Province Company, Huawei Technologies Co., Ltd., Alibaba Cloud Computing Co., Ltd., Shuguang Information Industry Co., Ltd., Zhongjin Data System Co., Ltd. Division, Golden Tax Information Technology Services Co., Ltd., Beijing Huasheng Tiancheng Technology Co., Ltd., Microsoft (China) Co., Ltd., Wanguo Data Service Co., Ltd., China Academy of Sciences Cloud Computing Industry Technology Innovation and Breeding Center, Quickway Technology Group Co., Ltd., Donghua Software Co., Ltd. Division, Shanghai Computer Software Technology Development Center, Hunan Tobacco Company Hengyang City Company, Hunan Tobacco Company Shaoyang City Company, Guangdong Xuanyuan Network Technology Co., Ltd., Beijing Baidu Netcom Technology Co., Ltd., Guoyun Technology Co., Ltd., Nanjing Stende Technology Co., Ltd. Co., Ltd., Hunan Kechuang Information Technology Co., Ltd., Wuhan Yiyun Cloud Computing Co., Ltd., Hubei Chutianyun Co., Ltd., God State Digital System Integration Services Co., Ltd., Shenzhen Saixi Information Technology Co., Ltd., Chengdu Standardization Research Institute. The main drafters of this standard. Pan Chunfeng, Liu Na, Hou Jiehua, Li Yiwen, Wang Xiangdong, Yang Ming, Wang Jieping, Zhao Hua, Liang Gang, Chen Ling, Cheng Haixu, Tian Zhong, Zou Yu, Zhong Xiangqiong, Xu Zhengqiang, He Gaoge, Mo Zhanpeng, Xie Tianjie, Liu Yongbin, Qi Jiangtao, Cai Lizhi, Cui Ling, Wang Zhipeng, Wu Tao, Wang Haitao, Yang Jun, Hao Hao, Xiong Jianwei, Wang Chuntao, Peng Yingzhi, Dan Qiang, Yan Yang, Li Wentao, Jia Liguo, Wang Dianwei, Liu Sha, Shen Qi, Yi Jingjing. Information technology cloud computing Basic requirements for cloud service level agreements

1 Scope

This standard gives the components of the cloud service level agreement, clarifies the management requirements of the cloud service level agreement, and provides the cloud service level. Common indicators in other agreements. This standard applies to. a) Provide guidance for cloud service providers and cloud service customers (referred to as. both parties) to establish cloud service level agreements; b) provide a reference for the customer to evaluate the cloud service delivered by the provider; c) Provide a reference for third-party evaluation of cloud service level agreements.

2 Normative references

The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article. Pieces. For undated references, the latest edition (including all amendments) applies to this document. GB/T 32400-2015 Information Technology Cloud Computing Overview and Vocabulary

3 Terms and definitions

The following terms and definitions as defined in GB/T 32400-2015 apply to this document. For ease of use, the following is repeated Certain terms and definitions in GB/T 32400-2015. 3.1 Cloud computing cloudcomputing A model for provisioning and managing a scalable, resilient, shared physical and virtual resource pool on a network-by-service basis. [GB/T 32400-2015, definition 3.2.5] 3.2 Cloud service cloudservice One or more capabilities provided by a cloud-defined interface. [GB/T 32400-2015, definition 3.2.8] 3.3 Cloud service provider cloudservicesupplier/provider An organization that provides cloud services. [GB/T 32400-2015, definition 3.2.15] 3.4 Cloud service customer cloudserviceacquirer/customer An institution or individual that needs a cloud service. [GB/T 32400-2015, definition 3.2.11] ......

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