GB/T 34078.3-2021 English PDFUS$259.00 · In stock
Delivery: <= 3 days. True-PDF full-copy in English will be manually translated and delivered via email. GB/T 34078.3-2021: General specification of electronic government common platform based on cloud computing - Part 3: Service management Status: Valid
Basic dataStandard ID: GB/T 34078.3-2021 (GB/T34078.3-2021)Description (Translated English): General specification of electronic government common platform based on cloud computing - Part 3: Service management Sector / Industry: National Standard (Recommended) Classification of Chinese Standard: L67 Word Count Estimation: 14,173 Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration GB/T 34078.3-2021: General specification of electronic government common platform based on cloud computing - Part 3: Service management---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order. General specification of electronic government common platform based on cloud computing - Part 3.Service management ICS 35.240.01 L67 National Standards of People's Republic of China General specification of e-government public platform based on cloud computing Part 3.Service Management Released on 2021-03-09 2021-10-01 implementation State Administration of Market Supervision and Administration Issued by the National Standardization Management Committee Table of contentsForeword Ⅲ Introduction Ⅳ 1 Scope 1 2 Normative references 1 3 Terms and definitions 1 4 Management Principles 1 5 Management mechanism 1 5.1 General requirements 1 5.2 Service Management Organization 1 5.3 Service provider 2 5.4 Service user organization 2 5.5 Individual users 2 6 Service team 3 6.1 Basic requirements 3 6.2 Internal management team 3 6.3 Customer Service Team 3 6.4 Technical Service Team 3 7 Service Specification 3 7.1 Basic requirements 3 7.2 Service specification content 4 7.3 Management measures for service specifications 4 8 Risk prevention 4 8.1 Basic requirements 4 8.2 Risk prevention content 5 8.3 Management measures for risk prevention 5 9 Quality Assurance 7 9.1 Basic requirements 7 9.2 Quality Assurance Content 7 9.3 Quality assurance management measures 7ForewordGB/T 34078 ``General Specification for Cloud Computing-based Public Platforms for E-government Affairs'' is expected to be divided into the following 4 parts. ---Part 1.Terms and definitions; ---Part 2.Top-level design guidelines; ---Part 3.Service Management; ---Part 4.Service Implementation. This part is Part 3 of GB/T 34078. This section was drafted in accordance with the rules given in GB/T 1.1-2009. Please note that some of the contents of this document may involve patents. The issuing agency of this document is not responsible for identifying these patents. This part is proposed and managed by the Ministry of Industry and Information Technology (Communications) of the People's Republic of China. Drafting organizations of this section. Inspur Software Group Co., Ltd., the 28th Research Institute of China Electronics Technology Group Corporation, China Information and Communication Research Institute, Beijing Yihualu Information Technology Co., Ltd., Dongguan Chinese Academy of Sciences Cloud Computing Industry Technology Innovation and Incubation Center, Zhejiang Huatong Cloud Data Technology Co., Ltd., the Fifth Institute of Electronics of the Ministry of Industry and Information Technology. The main drafters of this section. Liu Ruihui, Xu Hui, Nie Xiuying, Xu Yang, Xie Xuefu, Liu Xudong, Liu Shu, Zhu Zhigang, Zhu Yong, Wang Lei, Luo Yin.IntroductionThe development of e-government is in a critical transition period of changing the development mode, deepening the application and highlighting the results. Government function transformation and service-oriented Government construction puts forward newer and higher requirements for the development of e-government affairs. Emerging information technologies, industries and applications represented by cloud computing continue to The emergence has profoundly changed the technological environment and conditions for the development of e-government. Building a public platform for e-government based on cloud computing can give full play to The role of existing resources and the potential of emerging information technology, accelerate the development and innovation of e-government, improve application support service capabilities, and enhance security assurance Ability, reduce duplication of construction, avoid independent governance and information islands. At present, various organizations that provide cloud computing-based e-government public platform services have uneven service management levels and need to establish Service object-oriented service management methods and methods are used to guide, control and standardize the service management activities of service providers. Therefore, in time Formulate a series of national standards for public e-government platforms based on cloud computing to standardize and unify the construction and operation of public e-government platforms in my country. It is very necessary to promote the wide application of my country's e-government public platform. After the completion of the cloud computing-based e-government public platform, in order to ensure the safe and stable operation of the cloud-based e-government public platform To implement and standardize services, safeguard the legitimate rights and interests of service users, and make service management systematized and standardized. This part of the standard is specially formulated. General specification of e-government public platform based on cloud computing Part 3.Service Management1 ScopeThis part of GB/T 34078 stipulates the service management principles, management mechanism, service team of public e-government platforms based on cloud computing Management requirements and management responsibilities in respect of five, service standards, risk prevention and quality assurance. This part is applicable to the service management of public e-government platforms based on cloud computing. Note. Unless otherwise specified, "e-government public platform" in the following chapters refers to "cloud-based e-government public platform".2 Normative referencesThe following documents are indispensable for the application of this document. For dated reference documents, only the dated version applies to this article Pieces. For undated reference documents, the latest version (including all amendments) is applicable to this document. GB/T 34078.1-2017 Cloud Computing-based E-government Public Platform General Specification Part 1.Terms and Definitions3 Terms and definitionsThe terms and definitions defined in GB/T 34078.1-2017 apply to this document.4 Management PrinciplesE-government public platform service providers shall provide service users and individual users with a safe and reliable public e-government platform service. When the e-government public platform service provider implements management of the e-government public platform service, it should accept the service management agency’s Supervision.5 Management mechanism5.1 General requirements The service management mechanism defines the roles and responsibilities of service management agencies, service providers, service users, and individual users. Responsibilities and related relationships. The service provider should have documents and records of the service management mechanism, including service contracts, service specifications, etc., and should With dynamic adjustment mechanism. 5.2 Service Management Agency When managing e-government public platform services, the management responsibilities of service management agencies should include. a) Formulate e-government public platform service management measures, and clarify the responsibilities and authorities of the parties involved in the e-government public platform service; b) Review the service qualifications of service providers, supervise service quality management, and entrust corresponding agencies to certify and recognize service products; c) Manage and supervise the credit of service providers and service personnel, and establish credit files, including basic information, qualifications and ......Tips & Frequently Asked Questions:Question 1: How long will the true-PDF of GB/T 34078.3-2021_English be delivered?Answer: Upon your order, we will start to translate GB/T 34078.3-2021_English as soon as possible, and keep you informed of the progress. 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