GB/T 31385-2015 English PDF

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GB/T 31385-2015: Service directives for travel agency
Status: Valid

Standard ID	USD	BUY PDF	Lead-Days	Standard Title (Description)	Status
GB/T 31385-2015	209	Add to Cart	3 days	Service directives for travel agency	Valid

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Basic data

Standard ID: GB/T 31385-2015 (GB/T31385-2015)
Description (Translated English): Service directives for travel agency
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A12
Classification of International Standard: 03.200
Word Count Estimation: 10,111
Date of Issue: 2015-02-04
Date of Implementation: 2015-09-01
Quoted Standard: GB/T 15971; GB/T 16766; GB/T 19001; GB/T 26359
Regulation (derived from): National Standards Bulletin 2015 No. 4
Issuing agency(ies): General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China
Summary: This Standard specifies general principles providing travel services, travel agencies, and travel agency services proposed should have the general management requirements. This Standard applies to all domestic travel business travel People's Republic of China to offer.

GB/T 31385-2015: Service directives for travel agency

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Service directives for travel agency ICS 03.200 A12 National Standards of People's Republic of China General Travel Service Issued on. 2015-02-04 2015-09-01 implementation Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China Standardization Administration of China released

Table of Contents

Preface Ⅰ 1 Scope 1 2 Normative references 1 3 Terms and definitions 4 2 General requirements 5 2 Tourism Products 6 Sales 4 7 Travel Service Implementation 5 Tourism Service Quality Management 8 6

Foreword

This standard was drafted in accordance with GB/T 1.1-2009 given rules. The standard proposed by China National Tourism Administration. This standard by the National Tourism Standardization Technical Committee (SAC/TC210) centralized. This standard was drafted. National Tourism Administration Quality Management Department, China CYTS Tours Holding Co., Ltd. The main drafters of this standard. Liren Zhi, Liu Shi Jun, Wang Liming, Liu Lili, Zhang Yuan, Yin happiness, Wang Lei, Zhang, Yu Liang Bin, Sun Haitao. General Travel Service

1 Scope

This standard establishes general principles providing travel services, travel agencies, and travel agency services proposed should have the general management requirements. This standard applies to all domestic travel business travel People's Republic of China provides.

2 Normative references

The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein Member. For undated references, the latest edition (including any amendments) applies to this document. GB/T 15971 guide service specification GB/T 16766 Basic terms of tourism GB/T 19001 Quality Management System Requirements GB/T 26359 tourist bus facilities and service standards

3 Terms and Definitions

GB/T 16766 and established the following terms and definitions apply to this document. 3.1 Tourism tour Tourists often leave the residence, to the temporary stay in a tourist destination and the place of sex in different places, and temporary enjoyment of The main features of the various activities. 3.2 Travel travelagency Provide tourists with travel-related services, to carry out domestic tourism, inbound tourism business or outbound tourism business, and the exercise of independent verification Operators of the enterprise. 3.3 Tourists tourist Tourism demand for the product and the recipient. 3.4 Tourism products tourproduct Travel sales to tourists in tourist attractions, tourism facilities and planning arrangements for the tours or projects mainly composed of, as well as attached Of its ancillary services on. 3.5 Domestic tourism domestictour Travel agencies organized travel within the territory of People's Republic of China conducted. 3.6 Outbound tourism outboundtour Travel organizations to team travel mode, go to China announced on tours and excursions tourism destination country/region. ......

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