GB/T 29357-2012 English PDF

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GB/T 29357-2012: Quality requirements of learning services for non-formal education and training -- Language training
Status: Valid

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Similar standards

GB/T 29632   GB/T 36683   GB/T 36684   GB/T 29356   GB/T 29358   GB/T 29355   

Basic data

Standard ID: GB/T 29357-2012 (GB/T29357-2012)
Description (Translated English): Quality requirements of learning services for non-formal education and training -- Language training
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A12
Classification of International Standard: 03.080
Word Count Estimation: 10,178
Quoted Standard: GB/T 26997-2011; GB/T 29359
Regulation (derived from): National Standards Bulletin No. 41 of 2012
Issuing agency(ies): General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China
Summary: This standard specifies: the process of language training services to service providers and direct contact with customers or students are given various aspects of quality requirements. This standard applies to language training services, including languag

GB/T 29357-2012: Quality requirements of learning services for non-formal education and training -- Language training

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Quality requirements of learning services for non-formal education and training. Language training ICS 03.080 A12 National Standards of People's Republic of China Quality of learning non-formal education and training service requirements language training Issued on. 2012-12-31 2013-05-01 implementation Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China Standardization Administration of China released

Table of Contents

Preface Ⅰ 1 Scope 1 2 Normative references 1 3 Terms and definitions 4 1 General 5 Service Procedure 2 5.1 Information provided 2 Service Design 2 5.2 5.3 Service Contract 3 5.4 Service Delivery 3 5.5 communication and feedback 5 6 Service 6 Results

Foreword

This standard was drafted in accordance with GB/T 1.1-2009 given rules. This standard by the National Standardization Technical Committee on Education Services (SAC/TC443) and focal points. This standard drafting units. China National Institute of Standardization. The main drafters of this standard. Hou Fei, Wangshi Chuan, Liu into Yang, Cao Lili, Li Han, Zeng Yi, Wan Jun, Yang Shuo, Zhang Yuchen. Quality of learning non-formal education and training service requirements language training

1 Scope

Various aspects of the present standard of language training services during the service providers in direct contact with customers or students are given quality requirements. This standard applies to language training services, including native language training services and language training services.

2 Normative references

The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein Member. For undated references, the latest edition (including any amendments) applies to this document. Learning Services Terminology GB/T 26997-2011 non-formal education and training Quality of learning GB/T 29359 non-formal education and training requirements of General Services

3 Terms and Definitions

GB/T 26997-2011 define the following terms and definitions apply to this document. 3.1 Language Training Services languagetrainingservice To provide language learning services as the core of a series of activities and processes. 3.2 Language training service provider languagetrainingserviceprovider Provide language training organizations or individuals. 3.3 Student learner Recipient language training services. 3.4 Customer customer Language training services purchased, including individuals and organizations. Note. Customers sometimes students. 3.5 Target language targetlanguage Language training, participants learned the language. 3.6 Common language commonlanguage In a certain area prevailing languages.

4 General

General quality of the language training requirements should be consistent with GB/T 29359, the special quality of language training services should meet the requirements of ......

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