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Delivery: <= 3 days. True-PDF full-copy in English will be manually translated and delivered via email. GB/T 28238-2011: Requirements for after-sale services of sporting goods Status: Valid
Basic dataStandard ID: GB/T 28238-2011 (GB/T28238-2011)Description (Translated English): Requirements for after-sale services of sporting goods Sector / Industry: National Standard (Recommended) Classification of Chinese Standard: A12 Classification of International Standard: 03.080.30 Word Count Estimation: 7,762 Date of Issue: 2011-12-30 Date of Implementation: 2012-05-01 Quoted Standard: GB 5296.1; GB 5296.2; GB 5296.4; GB 5296.7; GB/T 17242; GB/T 18760-2002 Regulation (derived from): Announcement of Newly Approved National Standards No. 23 of 2011 Issuing agency(ies): General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China Summary: This standard specifies the sporting goods sales service terms and definitions, requirements, service forms, work orders, customer complaint handling, product description, service quality evaluation. This standard applies to products and related document preparation service. GB/T 28238-2011: Requirements for after-sale services of sporting goods---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.Requirements for after-sale services of sporting goods ICS 03.080.30 A12 National Standards of People's Republic of China Sporting goods sales service requirements Issued on. 2011-12-30 2012-05-01 implementation Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China Standardization Administration of China released ForewordThis standard was drafted in accordance with GB/T 1.1-2009 given rules. This standard by the National Sporting Goods Standardization Technical Committee (SAC/TC291) and focal points. This standard was drafted. China Sports Goods Industry Association, Qingdao Impulse Health Technology Co., Ltd., Shanghai Double Happiness Company Limited Secretary, Shanxi O Reiter Health Industry Co., Ltd., Taishan Sports Industry Group Co., Ltd., Anta (China) Co., Ltd., Quanzhou, Fujian horses Grams Sporting Goods Co., Ltd. The main drafters of this standard. INTEGRATED TRADITIONAL, Chen Xiaowei, Yuan Yilong, Zhou Yunfeng, Zhang Lin, Qin for years, Li Su - State Wu Nan, Houli Bo, Mao Lijun. Sporting goods sales service requirements1 ScopeThis standard specifies Sporting Goods (hereinafter referred to as "Product") service terms and definitions, requirements, service forms, work orders, customer investment Complaint handling, product instructions, evaluate service quality. This standard applies to service products and related documents prepared.2 Normative referencesThe following documents for the application of this document is essential. For dated references, only the edition are not applicable to the present file. For undated references, the latest edition (including any amendments) applies to this document. GB 5296.1 General consumer use GB 5296.2 consumer use - Part 2. Household and similar electrical appliances GB 5296.4 consumer use of textiles and apparel GB 5296.7 consumer use - Part 7. Sports Equipment GB/T 17242 Guidelines for complaints handling GB/T 18760-2002 Consumer service method and requirements3 Terms and DefinitionsGB/T 18760-2002 define the following terms and definitions apply to this document. 3.1 Sports sportinggoods For sports activities designed and manufactured products. [GB/T 23866-2009, Definition 3.1] NOTE. Sporting goods include sports equipment, sportswear, sports shoes. 3.2 Serving serviceprovider Provide organizational or individual product of service. Note. The service side may be producers, sellers of products, can also be a repair, service person. 3.3 After-sales service after-salesservice Continuation of the design, production and other processes. After the product is sold, the service contract shall bear the relevant content and fulfill the legal responsibility of the customer Any activity. NOTE. rewrite GB/T 18760-2002, Definition 3.1. 3.4 High-risk sports (referred to as "high-risk project") high-riskevents Professional, technical requirements directly related to personal safety, dangerous sports. Note. The quote from the State Sports General Administration, "second Five Year Plan" in the Glossary. ......Tips & Frequently Asked Questions:Question 1: How long will the true-PDF of GB/T 28238-2011_English be delivered?Answer: Upon your order, we will start to translate GB/T 28238-2011_English as soon as possible, and keep you informed of the progress. The lead time is typically 1 ~ 3 working days. 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