GB/T 27308-2011 English PDF

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GB/T 27308-2011: Conformity assessment -- Requirements for bodies providing audit and certification of IT service management systems
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Basic data

Standard ID: GB/T 27308-2011 (GB/T27308-2011)
Description (Translated English): Conformity assessment -- Requirements for bodies providing audit and certification of IT service management systems
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A00
Classification of International Standard: 03.120.20
Word Count Estimation: 21,221
Date of Issue: 2011-12-30
Date of Implementation: 2012-03-01
Quoted Standard: GB/T 19011; GB/T 24405.1-2009; GB/T 27021-2007
Regulation (derived from): Announcement of Newly Approved National Standards No. 23 of 2011
Issuing agency(ies): General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China
Summary: This standard specifies: the implementation of IT Service Management System (hereinafter referred to as "ITSMS") auditing and certification bodies request and provide guidance to as GB/T 27021-2007 requirements supplement. This standard applies to the implementation of the ITSMS audit and certification of accreditation bodies to provide support.

GB/T 27308-2011: Conformity assessment -- Requirements for bodies providing audit and certification of IT service management systems

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Conformity assessment. Requirements for bodies providing audit and certification of IT service management systems ICS 03.120.20 A00 National Standards of People's Republic of China Conformity Assessment IT Service Management System Requirements for Certification Body Issued on. 2011-12-30 2012-03-01 implementation Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China Standardization Administration of China released

Table of Contents

Introduction Ⅲ Introduction Ⅳ 1 Scope 1 2 Normative references 1 3 Terms and definitions Principle 4 1 5 2 General requirements 5.1 Legal and contractual matters 2 5.2 impartiality Management 2 5.3 Liability and financial 2 2 6 structural requirements 6.1 Organizational structure and top management 2 6.2 Maintenance fairness Committee 2 7 Resource Requirements 2 The ability of management and personnel 2 7.1 7.2 3 persons involved in the certification activities 7.3 Use of external auditors and external technical experts 4 Personnel record 4 7.4 Outsourcing 7.5 4 8 information requirements 4 8.1 publicly available information 4 8.2 certification documents 4 8.3 Directory of certified clients 4 8.4 Use of references and qualifications certified logo 4 8.5 Confidential 4 8.6 certification body and its information exchange between organizations 4 9 process requires 4 9.1 General requirements 4 9.2 Initial audit and certification 7 9.3 oversight activities 8 9.4 recertification 8 9.5 Special Audit 8 9.6 Suspending, withdrawing or reducing the scope of certification 8 9.7 8 complaints 9.8 Complaints 8 9.9 application record organization and its 8 10 CB management system requirements 8 10.1 Options 8 10.2 way. with GB/T 19001 management system consistent with the requirements of 9 10.3 way. general management system requirements 9 Appendix A (informative) IT service categories 10 Annex B (informative) Audit time 12

Foreword

This standard was drafted in accordance with GB/T 1.1-2009 given rules. This standard certification and accreditation by the National Standardization Technical Committee (SAC/TC261) and focal points. This standard was drafted. China Electronics Standardization Institute, China National Certification and Accreditation Regulatory Commission, China Conformity Assessment National Accreditation Center, China Certification and Accreditation Association, Guangdong CEPREI Certification Center, China Certification Center Co., Ltd., Shandong Standards Institute, Shanghai Quality System Audit Center, Beijing Information Technology Co., Ltd. Zhengtong days, China Software Testing Center, Shanghai 30 defenders limited information security the company. The main drafters of this standard. Han Shuo Xiang, Yang Xiaoguang, Huang Junmei, Pang Cheung, Fei Yang, Furui Yun, Zhao Guoxiang, Wang Mei, Lou Dan, Zhu Ruihong, Wang Zhenghua, Lou Tianfeng, Zhangshao Tong, has waves, Zhang Jianjun.

Introduction

GB/T 27021-2007 "Conformity assessment management system audit certification agency requirements" provides various types of management system certification bodies General requirements. This standard is based on GB/T 27021 General requirements for the supplement based on GB/T 24405.1-2009 "INFORMATION TECHNOLOGY Requirements for audit and certification bodies norms "to carry out IT service management system (ITSMS). surgery service management - Part 1 And guidelines, and used in conjunction with GB/T 27021-2007. The text follows the standard structure 27021-2007 GB/T , increases the special requirements for ITSMS audit and certification bodies and guide. The intent is standard practice - ITSMS audit and certification of management and operation of the institutions themselves, and for the institution concerted Review the certification body to provide evidence. If there are objections to the certification body, certification agencies in implementing the provisions of this standard guide this should be Instructions and ensure that this standard and GB/T 27021-2007 requirements of the relevant provisions. Conformity Assessment IT Service Management System Requirements for Certification Body

1 Scope

The standard implementation of IT service management system (hereinafter referred to as "ITSMS") auditing and certification requirements for certification bodies and mention For guidelines to complement the GB/T 27021-2007 requirements. This standard applies to the implementation of the approved ITSMS audit and certification of certification bodies to provide support. Any institution providing ITSMS needs to demonstrate its certified to meet the requirements of this standard capacity and reliability. The standard guide Provisions provides further explanation of these requirements. Note. This can be as a recognized standard, guidelines or other peer-reviewed document review process.

2 Normative references

The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein Member. For undated references, the latest edition (including any amendments) applies to this document. GB/T 19011 quality and (or) environmental management systems auditing (ISO 19011, IDT) GB/T 24405.1-2009 Information Technology Service Management - Part 1. Specification (ISO /IEC 20000-1.2005, IDT) GB/T 27021-2007 Conformity assessment management system audit requirements for certification bodies (ISO /IEC 17021.2006, IDT)

3 Terms and Definitions

The following terms and definitions apply to this document. 3.1 CB certificationbody According ITSMS standard officially released and any additional required documents, the organization ITSMS audit and certification Third party. 3.2 Certification documents certificationdocument Show organized ITSMS ITSMS meet specific criteria and any additional required documents for a class of documents. 3.3 Organization organization Companies, groups, firms, factories, government agencies, research institutions, schools, etc., or parts thereof, or a combination, regardless of whether it is legal, but also Is public or private, have their own functions and management, and the ability to ensure the implementation of its information technology services. Principle 4 The terms apply GB/T 27021-2007 principles in Chapter 4. ......

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