GB/T 26356-2010 English PDF

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GB/T 26356-2010: The requirements of service quality in tourist shopping spot
Status: Valid

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Basic data

Standard ID: GB/T 26356-2010 (GB/T26356-2010)
Description (Translated English): The requirements of service quality in tourist shopping spot
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A12
Classification of International Standard: 03.200
Word Count Estimation: 16,184
Date of Issue: 2011-01-14
Date of Implementation: 2011-06-01
Quoted Standard: GB 2894; GB 5296.3; GB 5296.4; GB 5296.5; GB 7718; GB/T 10001.1; GB/T 10001.2; GB/T 10001.5; GB 13432; GB/T 17217; GB/T 19001; QB/T 2673
Regulation (derived from): AQSIQ Announcement 2011 No.134
Issuing agency(ies): General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China
Summary: This standard specifies the quality of service requirements of tourism shopping and tourist shopping grading assessment basis and conditions. This standard applies to all types of store operations in the tourism sites.

GB/T 26356-2010: The requirements of service quality in tourist shopping spot

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
The requirements of service quality in tourist shopping spot ICS 03.200 A12 National Standards of People's Republic of China Quality requirements for travel shopping 2011-01-14 release 2011-06-01 Implementation General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China China National Standardization Management Committee released Directory Preface I Introduction II 1 Scope 1 2 normative reference document 1 3 Terms and definitions 1 Classification and basis of tourist shopping 5 basic requirements 2 Classification of Level 6 7 travel goods requirements 4 8 safety management requirements 5 Appendix A (Normative Appendix) Schedule of Quality of Service for Tourist Shopping

Foreword

Appendix A of this standard is a normative appendix. This standard is proposed by the National Tourism Administration. This standard by the National Tourism Standardization Technical Committee. The drafting of this standard. Zhejiang Provincial Tourism Standardization Technical Committee, Zhejiang Provincial Tourism Bureau, Yiwu City Tourism Bureau, Zhejiang University. The main drafters of this standard. Lin Zhenhua, Lin Aiyu, Zhou Jinjie, Li Renzhi, Liu Shijun, Wang Rongshan, Wang Liming, Liu Lili, Zhang Yuan. This standard participates in the drafters. Zhu Hongwei, Ruanhouren, Chen Ming, Li Weigang.

Introduction

Tourism shopping is an important part of the six basic elements of tourism, tourism development can not be ignored. On the tourist shopping Standardized management is conducive to improving the various places of tourism shopping, improve the level of tourism shopping services, regulate the tourism shopping market order, Reasonable guide tourism consumption, enhance the proportion of shopping revenue in the total benefit of tourism and status. Quality requirements for travel shopping

1 Scope

This standard stipulates the basis and conditions for the quality of service requirements of tourist shopping places and the classification of tourism shopping places. This standard applies to all kinds of places in the tourism commodity shopping business.

2 normative reference documents

The terms contained in the following documents are the terms of this standard by reference to this standard. Any date that references the date of the document All subsequent amendments (excluding corrigenda) or revisions do not apply to this standard, however, it is encouraged to enter into an agreement under this International Standard The parties study whether the latest versions of these files can be used. For undated references, the latest edition applies to this standard. GB 2894 Safety signs and guidelines for their use GB 5296.3 Consumer Goods Instructions Cosmetics Universal Labels GB 5296.4 Instructions for the use of consumer goods Textiles and clothing GB 5296.5 Instructions for the use of consumer products - Part 5. Toys General rules for pre - packaged food GB/T 10001.1 Common information for symbols - Symbols - Part 1. Generic symbols GB/T 10001.2 Public information graphic symbols for symbols - Part 2. Travel and leisure symbols GB/T 10001.5 Public information for symbols - Symbols - Part 5. Shopping symbols General rules for food labeling for pre - packaged special dietary foods Safety standard for urban public toilets GB/T 17217 GB/T 19001 quality management system requirements QB/2673 footwear product identification

3 terms and definitions

The following terms and definitions apply to this standard. 3.1 Tourist goods touristcommodity Tourists in the tourism process to buy, with a certain characteristics of physical goods. 3.2 Tourist shopping touristshopping The economic and cultural behavior of the tourism products purchased during the tour, and the sum of the behaviors associated with it. 3.3 Tourist shopping place touristshoppingspot Mainly for the team to provide services for tourists shopping places. Classification and Basis of Tourism Shopping Place 4.1 Classification Tourism shopping is divided into two levels, from low to high for the tourist shopping recommended points and travel shopping demonstration sites. 4.2 basis Classification of tourism shopping to the overall layout, service facilities, service quality, safety management, commodity requirements as the basis. See attached Record A. ......

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