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GB/T 25341.3-2024 English PDF

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US$559.00 · In stock
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GB/T 25341.3-2024: Quality of railway passenger transport service - Part 3: Service evaluation
Status: Valid

Standard ID	USD	BUY PDF	Lead-Days	Standard Title (Description)	Status
GB/T 25341.3-2024	559	Add to Cart	5 days	Quality of railway passenger transport service - Part 3: Service evaluation	Valid

Similar standards

GB/T 21737 GB/T 29632 GB/T 35966 GB/T 18760 GB/T 26354 GB/T 25341.1

Basic data

Standard ID: GB/T 25341.3-2024 (GB/T25341.3-2024)
Description (Translated English): Quality of railway passenger transport service - Part 3: Service evaluation
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A12
Word Count Estimation: 28,262
Date of Issue: 2024-08-23
Date of Implementation: 2024-08-23
Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration

GB/T 25341.3-2024: Quality of railway passenger transport service - Part 3: Service evaluation

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
National Standard of the People's Republic of China ICS 03.220.30CCS A 12 Railway passenger transport service quality Part 3.Service Evaluation Quality of railway passenger transport service- Part 3.Service evaluation 2024-08-23 Release 2024-12-01 Implementation State Administration for Market Regulation The National Standardization Administration issued

Preface Ⅲ Introduction Ⅳ 1 Scope...1 2 Normative references ...1 3 Terms and Definitions 1 4 Evaluation requirements 2 5 Evaluation process 3 6 Evaluation content...3 7 Evaluation Methods 4 8 Evaluation Report...6 Appendix A (Informative) Weighted Average Model of Passenger Satisfaction 7 Appendix B (Informative) General Professional Evaluation Index System 9 Appendix C (Informative) Complaint Rate Data Processing Method 16 Appendix D (Informative) Punctuality Data Processing Method ...17 References ...18

Foreword

This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for standardization work Part 1.Structure and drafting rules for standardization documents" Drafting is required. This document is Part 3 of GB/T 25341 “Quality of Railway Passenger Transport Services”. GB/T 25341 has been published for the following part. --Part 1.General; --Part 2.Service Process; --Part 3.Service Evaluation. Please note that some of the contents of this document may involve patents. The issuing organization of this document does not assume the responsibility for identifying patents. This document is proposed and coordinated by the National Railway Administration. This document was drafted by. China National Institute of Standardization, National Railway Administration, China State Railway Group Co., Ltd., China Railway Science Research Institute China Railway Harbin Bureau Group Co., Ltd., China Railway Beijing Bureau Group Co., Ltd., China Railway Xi'an Bureau Group Co., Ltd., China Railway Shanghai Bureau Group Co., Ltd., China Railway Guangzhou Bureau Group Co., Ltd., China Railway Nanning Bureau Group Co., Ltd. Co., Ltd., Market Monitoring and Evaluation Center of National Railway Administration, and China University of Metrology. The main drafters of this document are. Chen Ziding, Zheng Juaner, Zheng Duo, Cao Lili, Dai Zhixi, Zhang Xiaodong, Ma Zhijun, Ma Hansong, Wen Weihe, Lu Xixi, Yin Panpan, Zhao Yi.

Introduction

Railways are the main artery of the national economy, key infrastructure and major livelihood projects. They are the backbone and main transportation of the comprehensive transportation system. As people's living standards improve, passengers' demand for transportation services increases. The requirements for service quality are becoming increasingly higher. Standardization is an important means to ensure and improve service quality. GB/T 25341 aims to establish The basic principles for passenger transport service quality consist of three parts. -- Part 1.General Principles. The purpose is to clarify the basic requirements, service management, service contracts, service processes, and other aspects of railway passenger transport services. The overall content of the process, service communication, service evaluation and improvement is the core standard of GB/T 25341. -- Part 2.Service Process. The purpose is to clarify the service environment, facilities and equipment, service environment and other aspects of railway passenger transport services. It defines the contents and requirements of energy conservation, emergency and remedial services and is a supporting standard for GB/T 25341.1. -- Part 3.Service Evaluation. The purpose is to clarify the evaluation requirements, evaluation process, evaluation content and evaluation criteria of railway passenger transport service quality. The content, evaluation methods and evaluation reports are the refinement of the service evaluation part of GB/T 25341.1. Railway passenger transport service quality Part 3.Service Evaluation

1 Scope

This document specifies the evaluation requirements, evaluation process, evaluation content, evaluation methods and evaluation report for railway passenger transport service quality. This document applies to the evaluation of railway passenger transport service quality by railway regulatory authorities, railway transport enterprises and third-party evaluation agencies.

2 Normative references

The contents of the following documents constitute the essential clauses of this document through normative references in this document. For referenced documents without a date, only the version corresponding to that date applies to this document; for referenced documents without a date, the latest version (including all amendments) applies to This document. GB/T 13317 Railway Transport Vocabulary GB/T 25341.1 Railway passenger transport service quality Part 1.General principles GB/T 25341.2 Railway passenger transport service quality Part 2.Service process

3 Terms and definitions

The terms and definitions defined in GB/T 13317 and GB/T 25341.1 and the following apply to this document. 3.1 evaluation of the quality of passenger transport service Evaluate the quality of railway passenger transport services and analyze the results. 3.2 evaluation subject Organizer of railway passenger transport service quality evaluation work. 3.3 evaluation organization The implementing agency for railway passenger transport service quality evaluation. 3.4 evaluation object The object of passenger transport service quality evaluation (3.1). Note. This refers to the unit of railway passenger transport service work. 3.5 evaluation of the whole industry Carry out passenger transport service quality evaluation for all railway passenger transport enterprises in the industry (3.1). ......

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Tips & Frequently Asked Questions:

Question 1: How long will the true-PDF of GB/T 25341.3-2024_English be delivered?

Answer: Upon your order, we will start to translate GB/T 25341.3-2024_English as soon as possible, and keep you informed of the progress. The lead time is typically 3 ~ 5 working days. The lengthier the document the longer the lead time.

Question 2: Can I share the purchased PDF of GB/T 25341.3-2024_English with my colleagues?

Answer: Yes. The purchased PDF of GB/T 25341.3-2024_English will be deemed to be sold to your employer/organization who actually pays for it, including your colleagues and your employer's intranet.

Question 3: Does the price include tax/VAT?

Answer: Yes. Our tax invoice, downloaded/delivered in 9 seconds, includes all tax/VAT and complies with 100+ countries' tax regulations (tax exempted in 100+ countries) -- See Avoidance of Double Taxation Agreements (DTAs): List of DTAs signed between Singapore and 100+ countries

Question 4: Do you accept my currency other than USD?

Answer: Yes. If you need your currency to be printed on the invoice, please write an email to Sales@ChineseStandard.net. In 2 working-hours, we will create a special link for you to pay in any currencies. Otherwise, follow the normal steps: Add to Cart -- Checkout -- Select your currency to pay.