GB/T 24360-2009 English PDF

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Basic data

Standard ID: GB/T 24360-2009 (GB/T24360-2009)
Description (Translated English): Requirements on service quality of multimodal transport
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: S91
Classification of International Standard: 03.220.99
Word Count Estimation: 10,145
Date of Issue: 2009-09-30
Date of Implementation: 2009-12-01
Regulation (derived from): National Standard Approval Announcement 2009 No.10 (Total No.150)
Issuing agency(ies): General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China
Summary: This standard specifies the basic principles of intermodal services, multimodal transport operator, the basic requirements, intermodal service process quality requirements and quality of service evaluation. This standard applies to companies engaged in intermodal services.

GB/T 24360-2009: Requirements on service quality of multimodal transport

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Requirements on service quality of multimodal transport ICS 03.220.99 S91 National Standards of People's Republic of China Multimodal transport quality of service requirements Posted 2009-09-30 2009-12-01 implementation Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China Standardization Administration of China released

Table of Contents

Introduction Ⅲ Introduction Ⅳ 1 Scope 1 2 Normative references 1 3 Terms and definitions 4 Intermodal Services Basic Principles 1 5 basic requirements of the multimodal transport operator 2 6 intermodal service process quality requirements 2 7 Intermodal Service Quality Evaluation 4

Foreword

The standard of the National Logistics Standardization Technical Committee and centralized. This standard was drafted. Guangdong Provincial Institute of Standardization, Zhongshan University, Guangdong University of Foreign Studies, Guangzhou City Commercial Storage and Transportation Company, PG Logistics Enterprises Holdings Limited. The main drafters of this standard. Huang Jianping, Li Jianghong, Chengong Yu, Zhang Lin, Li Mu Hua, Zhang Hongbin, Zhongzu Chang, Chen Zhang, who Thynne, Huang Juan, Lee Chi Hung, Gu Xiaoyu, Lin Xueling Chen Yuan, Tang Shun.

Introduction

Intermodal is an advanced form of modern transport development. It does this by one consignment, an accounting, a document, once the insurance, different Together organically single mode of transport, constitute a continuous and comprehensive integration of cargo transportation. The safe and efficient mode of transport, Simplicity, reasonable transportation, timely settlement, saving packaging, etc., to meet the modern cargo transport, especially long-distance transport needs to become One of the important trends in the new situation of the development of international transport of goods. Multimodal transport operations involving many links, complex process of convergence is difficult, as the transport of goods more diversified and global, customer Quality of service requirements have become more sophisticated multimodal transport. At present, the development of intermodal transport business is still in its infancy, there are many problems, This standard will help standardize the behavior of multimodal transport service enterprises, improve the efficiency of transportation resources, enhance China's comprehensive transportation Level. Multimodal transport quality of service requirements

1 Scope

This standard specifies the basic principles of multimodal transport services, the basic requirements of the multimodal transport operator, multimodal transport services to the process of quality requirements And service quality evaluation. This standard applies to enterprises engaged in multimodal transport services.

2 Normative references

The following documents contain provisions which, through reference in this standard and become the standard terms. For dated references, subsequent Amendments (not including errata content) or revisions do not apply to this standard, however, encourage the parties to the agreement are based on research Whether the latest versions of these documents. For undated reference documents, the latest versions apply to this standard. GB/T 18354 Logistics term

3 Terms and Definitions

And the following terms and definitions GB/T 18354 apply to this standard established. 3.1 Contract with the shipper and the carrier to assume the identity of the completion of contractual liability companies. 3.2 Multimodal transport operator to take over the goods and guarantee voucher terms of the contract to deliver the goods. 3.3 To meet the results of a series of multimodal transport operations implemented customer demand generated. 3.4 Quality intermodal services with time, cost, accuracy, safety and satisfaction expressed. 3.5 Entitled to receive the goods from the multimodal transport operator of the people. 3.6 Commissioned by the multimodal transport operator to undertake one or more aspects of the transport of goods or providing related support services business.

4 basic principles of multimodal transport services

4.1 Security According to customer requirements, effective control of all aspects of multimodal transport, ensure that the goods intact, information security, job security, environmental security. 4.2 accurate Careful handling various aspects of the service, to ensure that the contract is signed, the document issuance, delivery of goods, accurate information processing and settlement services. ......

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