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GB/T 16890-2025 English PDF

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GB/T 16890-2025: Service requirements of passenger transport by water
Status: Valid

GB/T 16890: Historical versions

Standard IDUSDBUY PDFLead-DaysStandard Title (Description)Status
GB/T 16890-2025329 Add to Cart 4 days Service requirements of passenger transport by water Valid
GB/T 16890-2008259 Add to Cart 3 days Requirements on services of passenger transport by water Valid
GB/T 16890.1-1997359 Add to Cart 3 days Requirements on services of passenger transport by water--General rules Obsolete

Similar standards

GB/T 32852.6   GB/T 15731   GB/T 16890   

Basic data

Standard ID: GB/T 16890-2025 (GB/T16890-2025)
Description (Translated English): Service requirements of passenger transport by water
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: R24
Classification of International Standard: 03.220.40
Word Count Estimation: 16,112
Date of Issue: 2025-06-30
Date of Implementation: 2026-01-01
Older Standard (superseded by this standard): GB/T 16890-2008
Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration

GB/T 16890-2025: Service requirements of passenger transport by water

---This is an excerpt. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.), auto-downloaded/delivered in 9 seconds, can be purchased online: https://www.ChineseStandard.net/PDF.aspx/GBT16890-2025
ICS 03.220.40 CCSR24 National Standard of the People's Republic of China Replaces GB/T 16890-2008 Quality requirements for water passenger transport services Released on June 30, 2025 Implementation on January 1, 2026 State Administration for Market Regulation The National Standardization Administration issued

Table of Contents

Preface III 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 General Requirements 2 5 Water passenger transport stations 3 6 Carrier 5 7 Ticketing 7 8 Information Services 7 9 Safety Emergency 8 10 Complaint Handling and Service Evaluation 9 Appendix A (Informative) Service Index Calculation Method 10 Reference 12 Preface This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for standardization work Part 1.Structure and drafting rules for standardization documents" Drafting. This document replaces GB/T 16890-2008 “Quality Requirements for Water Passenger Transport Services”. In addition to the integration and editorial changes, the main technical changes are as follows. a) The applicable limits of the scope have been changed (see Chapter 1, Chapter 1 of the.2008 edition); b) Modified the requirements for service quality, service personnel and facilities and equipment of water passenger transport service enterprises (see 4.1, 4.2 and 4.4, Chapter 4, 5.2, and 5.3 of the.2008 edition) added service requirements for route schedules (see 4.3); c) The basic requirements for passenger service quality have been deleted (see 5.1 of the.2008 edition); d) The service quality requirements for water passenger transport stations have been modified (see Chapter 5, Chapter 7 of the.2008 edition); e) The service quality requirements for carriers have been changed (see Chapter 6, Chapter 8 of the.2008 edition); f) Changed the service quality requirements for ticketing (see Chapter 7, 6.1 of the.2008 edition); g) The requirement for checked baggage has been deleted (see 6.2 of the.2008 edition); h) Changed the requirements for information services (see Chapter 8, Appendix A of the.2008 edition); i) Added safety emergency requirements (see Chapter 9); j) Added requirements for complaint handling and service evaluation (see Chapter 10). Please note that some of the contents of this document may involve patents. The issuing organization of this document does not assume the responsibility for identifying patents. This document is proposed by the Ministry of Transport of the People's Republic of China. This document is under the jurisdiction of the National Technical Committee for Standardization of Inland Vessels and Waterway Transport (SAC/TC130). This document was drafted by the following units. the Scientific Research Institute of the Ministry of Transport, the Water Transport Research Institute of the Ministry of Transport, and the Planning Institute of the Ministry of Transport. The main drafters of this document are. Chen Zongwei, Li Yamin, Gu Mingchen, Wang Wei, Luo Yi, Zhou Zijun, Liu Yu, Ma Nan, Liu Chang, Wang Ni, and Jian Feng. The previous versions of this document and the documents it replaces are as follows. ---First published in.1997 as GB/T 16890, consisting of seven parts; --- In the first revision in.2008, GB/T 16890 (all parts) were merged into GB/T 16890-2008; ---This is the second revision. Quality requirements for water passenger transport services 1 Scope This document specifies the general requirements for water passenger transport services, as well as the requirements for water passenger transport stations, carriers, ticketing, information services, safety procedures, etc. Emergency, complaint handling and service evaluation requirements. This document applies to the services and management of domestic water passenger transport. This document does not apply to passenger services and management of ocean-going cruise ships or township ferry crossings. 2 Normative references The contents of the following documents constitute the essential clauses of this document through normative references in this document. For referenced documents without a date, only the version corresponding to that date applies to this document; for referenced documents without a date, the latest version (including all amendments) applies to This document. GB 2894 Safety signs and their use guidelines GB 5768.1 Road traffic signs and markings Part 1.General GB 5768.2 Road traffic signs and markings Part 2.Road traffic signs GB 5768.3 Road traffic signs and markings Part 3.Road traffic markings GB/T 10001.1 Graphic symbols for public information Part 1.General symbols GB/T 10001.3 Graphic symbols for public information Part 3.Passenger and freight transport symbols GB 13495.1 Fire safety signs Part 1.Signs GB/T 15566.1 Principles and requirements for setting up public information guidance systems Part 1.General GB 16557 Safety signs for marine life-saving appliances GB/T 18225 Terminology for Water Passenger Transport GB/T 18883 Indoor Air Quality Standard GB/T 31015 Principles and requirements for the design and installation of public information guidance systems based on accessibility needs GB/T 33660 Guidelines for barrier-free design of urban public transport facilities GB/T 34417 Service Information Disclosure Specification GB 37487 Standard for the management of hygiene in public places GB 37488 Hygiene indicators and limit requirements for public places GB 41023 Safety technology and management requirements for ro-ro passenger ferry terminals JT/T 405 Water Passenger Transport Computer Ticketing Ticket Samples and Management and Use Requirements JT/T 1293 Basic requirements for safety management of passenger terminals JT/T 1294 Cruise Port Service Specifications JT/T 1433.1 Technical Specifications for Electronic Ticketing Systems for Water Passenger Transport Part 1.Electronic Tickets 3 Terms and Definitions The terms and definitions defined in GB/T 18225 apply to this document.
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