GB/T 42499-2023 English PDF

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GB/T 42499-2023: Classification and codes for complaint and reporting information of E-commerce
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Basic data

Standard ID: GB/T 42499-2023 (GB/T42499-2023)
Description (Translated English): Classification and codes for complaint and reporting information of E-commerce
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A24
Classification of International Standard: 35.240.60
Word Count Estimation: 16,176
Date of Issue: 2023-03-17
Date of Implementation: 2023-07-01
Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration

GB/T 42499-2023: Classification and codes for complaint and reporting information of E-commerce

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
ICS35:240:60 CCSA24 National Standards of People's Republic of China Classification and codes of e-commerce complaints and reports informationofE-commerce Released on 2023-03-17 2023-07-01 implementation State Administration for Market Regulation Released by the National Standardization Management Committee

table of contents

Preface III 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Classification principles and methods 1 5 Encoding method and code structure 1 6 code table 2 Reference 9

foreword

This document is in accordance with the provisions of GB/T 1:1-2020 "Guidelines for Standardization Work Part 1: Structure and Drafting Rules for Standardization Documents" drafting: Please note that some contents of this document may refer to patents: The issuing agency of this document assumes no responsibility for identifying patents: This document is proposed and managed by the National Standardization Technical Committee on E-Commerce Quality Management (SAC/TC563): This document was drafted by: China Jiliang University, Market Supervision Administration of Yuhang District, Hangzhou City, Market Supervision Administration Bureau of Wujiang District, Suzhou City, Hangzhou City Institute of Standardization (Hangzhou Standardization International Exchange Center), State Administration for Market Regulation Information Center, Guangdong Deshi Inspection Co:, Ltd: Division, China National Institute of Standardization, China Quality Certification Center, Zhejiang Intelligent Technology Standard Innovation Promotion Association, Shenzhen Institute of Standard Technology, Anhui University of Science and Technology, Dongguan Yidianyuan Industrial Investment Co:, Ltd:, Shenzhen Chengherun Culture Communication Co:, Ltd:, Taizhou Standardization Institute, Fuzhou Baoshang Information Technology Co:, Ltd:, Shenzhen Jingdu Technology Co:, Ltd: The main drafters of this document: Mao Haijun, Tian Xin, Ma Dongwei, Ling Yan, Cheng Yue, Zhang Zhiqing, Zhang Pengyue, Luo Huali, Li Xiudi, Shi Jin, Wu Xiangke, Li Nanyang, Pan Yao, Wei Dongpeng, Zhang Yang, Yan Ying, Yang Dingdeng, Zhang Jing, Xue Changguo, Ma Yurong, Wang Wei, Chen Rongrong, Wu Wei, Zheng Hailin, Xu Shaoyuan: Classification and codes of e-commerce complaints and reports

1 Scope

This document gives the classification principles and methods of e-commerce complaints and reports, and specifies the coding method, code structure and code table: This document is applicable to the storage of complaints and reports in the e-commerce transaction mode of business sellers to business buyers and business sellers to individual buyers: storage, statistics, analysis and sharing exchange:

2 Normative references

The contents of the following documents constitute the essential provisions of this document through normative references in the text: Among them, dated references For documents, only the version corresponding to the date is applicable to this document; for undated reference documents, the latest version (including all amendments) is applicable to this document: GB/T 10113-2003 Classification and Coding General Terms GB/T 38652-2020 E-commerce Business Terminology

3 Terms and Definitions

GB/T 10113-2003, GB/T 38652-2020 and the following terms and definitions apply to this document: 3:1 complaint Expressing dissatisfaction with the organization regarding products, services or the complaints handling process, whether or not there is a clear expectation of a response or resolution of the problem: [Source: GB/T 19012-2019, 3:2] 3:2 report report Natural persons, legal persons or other organizations report to the regulatory authorities that e-commerce operators are suspected of violating laws, regulations and rules Behavior:

4 Classification principles and methods

4:1 Classification principles Follow the principles of scientificity, systematicness, scalability, compatibility and comprehensive practicability: 4:2 Classification method The mixed classification method is adopted, and the main classification adopts the surface classification method, according to the type of complaint and report, the method of complaint and report, the content of complaint and report and the content of complaint and report Objects are classified in four dimensions (surfaces); among them, the content of complaints and reports and the objects of complaints and reports are subdivided into major categories and medium categories according to the line classification method:

5 Encoding method and code structure

5:1 Encoding method Coded with 9 digits, the first digit indicates the type of complaint and report; the second digit indicates the method of complaint and report; the third to sixth digits indicate the complaint ......

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