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GB/T 42498-2023 English PDF

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GB/T 42498-2023: Specification for online dispute resolution in E-commerce
Status: Valid
Standard IDUSDBUY PDFLead-DaysStandard Title (Description)Status
GB/T 42498-2023359 Add to Cart 4 days Specification for online dispute resolution in E-commerce Valid

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Basic data

Standard ID: GB/T 42498-2023 (GB/T42498-2023)
Description (Translated English): Specification for online dispute resolution in E-commerce
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A10
Classification of International Standard: 03.080.01
Word Count Estimation: 18,169
Date of Issue: 2023-03-17
Date of Implementation: 2023-07-01
Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration

GB/T 42498-2023: Specification for online dispute resolution in E-commerce

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
ICS03:080:01 CCSA10 National Standards of People's Republic of China Specifications for Online Dispute Resolution in E-Commerce Released on 2023-03-17 2023-07-01 implementation State Administration for Market Regulation Released by the National Standardization Management Committee

table of contents

Preface III 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Basic principles 2 5 ODR process and requirements 2 6 ODR Guarantee10 7 Verification method 11 Appendix A (Informative) Dispute Acceptance Judgment Conditions 12 Reference 13

foreword

This document is in accordance with the provisions of GB/T 1:1-2020 "Guidelines for Standardization Work Part 1: Structure and Drafting Rules for Standardization Documents" drafting: Please note that some contents of this document may refer to patents: The issuing agency of this document assumes no responsibility for identifying patents: This document is proposed and managed by the National Standardization Technical Committee on E-Commerce Quality Management (SAC/TC563): This document was drafted by: Shenzhen Zhongxin E-Commerce Transaction Guarantee Promotion Center, Shenzhen Institute of Standards and Technology (Shenzhen Articles Compiled Code Institute), China Council for the Promotion of International Trade Commercial Industry Committee, China Jiliang University, Hangzhou Dianzi University, Beijing Product Quality Supervision and Inspection Research Institute, Zhejiang Chuangpin Jidi Technology Co:, Ltd:, Hangzhou Kedang Technology Co:, Ltd:, Tonglu Wangying E-commerce Co:, Ltd: The main drafters of this document: Zhang Xihui, Pan Yao, Wen Liqun, Zeng Li, Wang Zhiyong, Zeng Yuanyun, Zhang Ting, Hong Ting, Yao Xin, Mao Haijun, Jiang Chengcheng, Han Long, Zhang Zefeng, Zhou Jia, Zheng Jun: Specifications for Online Dispute Resolution in E-Commerce

1 Scope

This document gives the basic principles of e-commerce online dispute resolution, specifies the process, requirements and guarantees of online dispute resolution, and describes The verification method is described: This document is applicable to online dispute resolution providers, administrators, mediators and other parties relying on online dispute resolution platforms to resolve e-commerce disputes: dispute:

2 Normative references

The contents of the following documents constitute the essential provisions of this document through normative references in the text: Among them, dated references For documents, only the version corresponding to the date is applicable to this document; for undated reference documents, the latest version (including all amendments) is applicable to this document: GB/T 18894-2016 Specifications for Electronic Document Filing and Electronic Archives Management GB/T 41127-2021 Document Specification for Online Dispute Resolution in Cross-border E-commerce

3 Terms and Definitions

The following terms and definitions apply to this document: 3:1 E-commerce E-commerce Business activities of selling goods or providing services through information networks such as the Internet: [Source: GB/T 41127-2021, 3:1] 3:2 A mechanism for resolving disputes through information networks such as the Internet: [Source: GB/T 41127-2021, 3:4] 3:3 Ensuring that disputed data is securely generated, sent, received, stored, exchanged or otherwise processed in the online dispute resolution process system: [Source: GB/T 41127-2021, 3:5] 3:4 Legal or unincorporated organizations that provide and implement online dispute resolution: Note: Including related parties who provide ODR legal consulting services, ODR technical services, etc: 3:5 It is natural for an ODR provider to appoint or authorize the administration and coordination of ODR proceedings to be performed on an ODR platform:
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