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GB/T 37738-2019: Information technology - Cloud computing - Cloud service quality evaluation indicator Delivery: 9 seconds. True-PDF full-copy in English & invoice will be downloaded + auto-delivered via email. See step-by-step procedure Status: Valid
Similar standardsGB/T 37738-2019: Information technology - Cloud computing - Cloud service quality evaluation indicator---This is an excerpt. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.), auto-downloaded/delivered in 9 seconds, can be purchased online: https://www.ChineseStandard.net/PDF.aspx/GBT37738-2019 Information technology - Cloud computing - Cloud service quality evaluation indicator ICS 35.240.01 L70 National Standards of People's Republic of China Information technology cloud computing Cloud service quality evaluation index Informationtechnology-Cloudcomputing- Cloudservicequalityevaluationindicator Published on.2019-08-30 2020-03-01 implementation State market supervision and administration China National Standardization Administration issued Content Foreword I 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Evaluation indicator description 1 4.1 Overview 1 4.2 Security 2 4.3 Availability 2 4.4 Reliability 3 4.5 Responsiveness 4 4.6 Satisfaction 5 4.7 Guaranteeability 6 Appendix A (informative appendix) How to use the indicator 8 Reference 11 ForewordThis standard was drafted in accordance with the rules given in GB/T 1.1-2009. Please note that some of the contents of this document may involve patents. The issuing organization of this document is not responsible for identifying these patents. This standard is proposed and managed by the National Information Technology Standardization Technical Committee (SAC/TC28). This standard was drafted. Beijing Yizhuang International Industrial Internet Research Institute Co., Ltd., China Electronics Technology Standardization Institute, Beijing Rong Zhilian Technology Co., Ltd., Alibaba Cloud Computing Co., Ltd., Beijing Huasheng Tiancheng Technology Co., Ltd., Donghua Software Co., Ltd., New Huasan Technology Co., Ltd., Quickway Technology Group Co., Ltd., China Ping An Insurance (Group) Co., Ltd., Shandong Institute of Standardization, Wanuo Data Services Co., Ltd., China Mobile Communications Co., Ltd., Shenzhen Saixi Information Technology Co., Ltd., Guangdong Xuanyuan Network Section Technology Co., Ltd., Inspur Electronic Information Industry Co., Ltd., Digital China System Integration Service Co., Ltd., Guangzhou Saibao Certification Heart Service Co., Ltd., Shenxin Service Technology Co., Ltd., China Ship Research Institute. The main drafters of this standard. Cui Ling, Zhou Ping, Yu Lan, Liu Na, Wang Xiangdong, Liang Gang, Qi Jiangtao, Rao Tongyu, Jia Liguo, Wang Chuntao, Deng Weifeng, Zhang Tianmin, Guo Shouhui, Shi Jingjing, Zhao Xin, Li Zhanyuan, Ouyang Kefei, Xu Zhengqiang, Li Yuying, Yang Ming, Zhao Jiang, Gao Zhiwei, Li Wei, Shen Qi, Yu Jiazhen, Yang Enzhong, Zhang Weizhong, Chen Zhifeng, Chen Xing, Sun Mu, Yi Jingjing, He Gaoge, Wang Haitao. Information technology cloud computing Cloud service quality evaluation index1 ScopeThis standard specifies the evaluation indicators for cloud service quality. This standard is applicable to provide a method for cloud service providers to evaluate their own cloud service quality, and for cloud service customers to select cloud service providers. Provide a reference for the implementation of cloud service quality evaluation for third parties.2 Normative referencesThe following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article. Pieces. For undated references, the latest edition (including all amendments) applies to this document. GB/T 32400-2015 Information Technology Cloud Computing Overview and Vocabulary3 Terms and definitionsThe terms and definitions defined in GB/T 32400-2015 apply to this document.4 Evaluation indicator description4.1 Overview This standard characterizes cloud service quality with features such as security, availability, reliability, responsiveness, satisfaction, and affordability. Each feature pack Contains several indicators. This standard uses evaluation indicators to show the requirements for all of these characteristics. Cloud service quality evaluation indicators according to cloud service quality The characteristics of each are described, and the specific indicators are shown in Figure 1. Evaluation participants generally refer to cloud service providers, cloud service customers, or third parties. In the implementation of the evaluation, the evaluation participants refer to the evaluation indicators. The reference value given in the index determines the index of the indicator, and then weights the index of the indicator and the weight of the indicator to obtain the final total score. Means The weight of the target is negotiated and agreed by the evaluation participants. The usage of the indicator can be found in Appendix A. In view of the fact that the factors involved in security are too many and varied, they need to comply with national laws and regulations and related standards as well as the specifics of cloud service recipients. Demand is often determined in the service contract, so although security is an important feature of cloud service quality, the "security" indicator in the figure only The general name is given and there is no specific indicator description. Safety compliance is recommended as a prerequisite for service quality evaluation. Safety compliance Under the premise of the selection and calculation of indicators for cloud services within the scope of the contract. GB/T 37738-2019 Information technology - Cloud computing - Cloud service quality evaluation indicator ICS 35.240.01 L70 National Standards of People's Republic of China Information technology cloud computing Cloud service quality evaluation index Informationtechnology-Cloudcomputing- Cloudservicequalityevaluationindicator Published on.2019-08-30 2020-03-01 implementation State market supervision and administration China National Standardization Administration issued Content Foreword I 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Evaluation indicator description 1 4.1 Overview 1 4.2 Security 2 4.3 Availability 2 4.4 Reliability 3 4.5 Responsiveness 4 4.6 Satisfaction 5 4.7 Guaranteeability 6 Appendix A (informative appendix) How to use the indicator 8 Reference 11ForewordThis standard was drafted in accordance with the rules given in GB/T 1.1-2009. Please note that some of the contents of this document may involve patents. The issuing organization of this document is not responsible for identifying these patents. This standard is proposed and managed by the National Information Technology Standardization Technical Committee (SAC/TC28). This standard was drafted. Beijing Yizhuang International Industrial Internet Research Institute Co., Ltd., China Electronics Technology Standardization Institute, Beijing Rong Zhilian Technology Co., Ltd., Alibaba Cloud Computing Co., Ltd., Beijing Huasheng Tiancheng Technology Co., Ltd., Donghua Software Co., Ltd., New Huasan Technology Co., Ltd., Quickway Technology Group Co., Ltd., China Ping An Insurance (Group) Co., Ltd., Shandong Institute of Standardization, Wanuo Data Services Co., Ltd., China Mobile Communications Co., Ltd., Shenzhen Saixi Information Technology Co., Ltd., Guangdong Xuanyuan Network Section Technology Co., Ltd., Inspur Electronic Information Industry Co., Ltd., Digital China System Integration Service Co., Ltd., Guangzhou Saibao Certification Heart Service Co., Ltd., Shenxin Service Technology Co., Ltd., China Ship Research Institute. The main drafters of this standard. Cui Ling, Zhou Ping, Yu Lan, Liu Na, Wang Xiangdong, Liang Gang, Qi Jiangtao, Rao Tongyu, Jia Liguo, Wang Chuntao, Deng Weifeng, Zhang Tianmin, Guo Shouhui, Shi Jingjing, Zhao Xin, Li Zhanyuan, Ouyang Kefei, Xu Zhengqiang, Li Yuying, Yang Ming, Zhao Jiang, Gao Zhiwei, Li Wei, Shen Qi, Yu Jiazhen, Yang Enzhong, Zhang Weizhong, Chen Zhifeng, Chen Xing, Sun Mu, Yi Jingjing, He Gaoge, Wang Haitao. Information technology cloud computing Cloud service quality evaluation index1 ScopeThis standard specifies the evaluation indicators for cloud service quality. This standard is applicable to provide a method for cloud service providers to evaluate their own cloud service quality, and for cloud service customers to select cloud service providers. Provide a reference for the implementation of cloud service quality evaluation for third parties.2 Normative referencesThe following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article. Pieces. For undated references, the latest edition (including all amendments) applies to this document. GB/T 32400-2015 Information Technology Cloud Computing Overview and Vocabulary3 Terms and definitionsThe terms and definitions defined in GB/T 32400-2015 apply to this document.4 Evaluation indicator description4.1 Overview This standard characterizes cloud service quality with features such as security, availability, reliability, responsiveness, satisfaction, and affordability. Each feature pack Contains several indicators. This standard uses evaluation indicators to show the requirements for all of these characteristics. Cloud service quality evaluation indicators according to cloud service quality The characteristics of each are described, and the specific indicators are shown in Figure 1. Evaluation participants generally refer to cloud service providers, cloud service customers, or third parties. In the implementation of the evaluation, the evaluation participants refer to the evaluation indicators. The reference value given in the index determines the index of the indicator, and then weights the index of the indicator and the weight of the indicator to obtain the final total score. Means The weight of the target is negotiated and agreed by the evaluation participants. The usage of the indicator can be found in Appendix A. In view of the fact that the factors involved in security are too many and varied, they need to comply with national laws and regulations and related standards as well as the specifics of cloud service recipients. Demand is often determined in the service contract, so although security is an important feature of cloud service quality, the "security" indicator in the figure only The general name is given and there is no specific indicator description. Safety compliance is recommended as a prerequisite for service quality evaluation. Safety compliance Under the premise of the selection and calculation of indicators for cloud services within the scope of the contract. ......Source: Above contents are excerpted from the full-copy PDF -- translated/reviewed by: www.ChineseStandard.net / Wayne Zheng et al. Tips & Frequently Asked Questions:Question 1: How long will the true-PDF of English version of GB/T 37738-2019 be delivered?Answer: The full copy PDF of English version of GB/T 37738-2019 can be downloaded in 9 seconds, and it will also be emailed to you in 9 seconds (double mechanisms to ensure the delivery reliably), with PDF-invoice.Question 2: Can I share the purchased PDF of GB/T 37738-2019_English with my colleagues?Answer: Yes. The purchased PDF of GB/T 37738-2019_English will be deemed to be sold to your employer/organization who actually paid for it, including your colleagues and your employer's intranet.Question 3: Does the price include tax/VAT?Answer: Yes. 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