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GB/T 32169.4-2015 English PDF

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US$169.00 · In stock
Delivery: <= 3 days. True-PDF full-copy in English will be manually translated and delivered via email.
GB/T 32169.4-2015: Specification for operation of administrative service centre -- Part 4: Requirements for counter service appraisal
Status: Valid

Standard ID	USD	BUY PDF	Lead-Days	Standard Title (Description)	Status
GB/T 32169.4-2015	169	Add to Cart	3 days	Specification for operation of administrative service centre -- Part 4: Requirements for counter service appraisal	Valid

Similar standards

GB/T 29632 GB/T 36683 GB/T 36684 GB/T 32169.3 GB/T 32168 GB/T 32169.2

Basic data

Standard ID: GB/T 32169.4-2015 (GB/T32169.4-2015)
Description (Translated English): Specification for operation of administrative service centre -- Part 4: Requirements for counter service appraisal
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A12
Classification of International Standard: 01.040.03
Word Count Estimation: 8,823
Date of Issue: 2015-10-12
Date of Implementation: 2016-05-01
Quoted Standard: GB/T 24421.4-2009; GB/T 32169.1; GB/T 32169.2; GB/T 32169.3
Regulation (derived from): National Standard Announcement 2015 No.32
Issuing agency(ies): General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China
Summary: This Standard specifies the Administrative Service Center (center) on the implementation of the principle of window service evaluation, organization and personnel, indexes, procedures, improvement to improve. This Standard applies to the central window service evaluation.

GB/T 32169.4-2015: Specification for operation of administrative service centre -- Part 4: Requirements for counter service appraisal

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
(Administrative Service Center operations specification - Part 4. window service evaluation requirements) ICS 01.040.03 A12 National Standards of People's Republic of China Administrative Service Center Operations Specifications Part 4. window service evaluation requirements Part 4. Requirementsforcounterserviceappraisal Issued on. 2015-10-12 2016-05-01 implementation Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China Standardization Administration of China released

Introduction Ⅲ 1 Scope 1 2 Normative references 1 3 Terms and definitions 4 Stars Principle 2 4.1 2 facts 4.2 open and transparent 2 4.3 lawful and reasonable 2 4.4 Effectiveness of 2 5 rating agencies and personnel 2 5.1 institutions 2 5.2 3 persons 6 Evaluation 3 6.1 efficiency indicators 3 6.2 window service satisfaction index 3 6.3 exception handling Indicator 3 6.4 Complaints Indicators 4 7 4 evaluation program 7.1 clear evaluation purposes 4 7.2 Evaluation of the development program 4 Get 4 7.3 Evaluation of Materials 5 7.4 Evaluation of Implementation 8 improved by 5 8.1 Improvement in claim 5 8.2 comprehensive summary 5

Foreword

GB/T 32169 "administrative service center operations specifications" is divided into four parts. --- Part 1. General requirements; --- Part 2. Requirements stationed; --- Part 3. window service on request; --- Part 4. window service evaluation requirements. This section GB/T Part of 432,169. This section drafted in accordance with GB/T 1.1-2009 given rules. This part of the service by the National Standardization Technical Committee (SAC/TC264) and focal points. This section drafted by. Xintai City, Shandong Province Public Administration Service Center, National School of Administration of e-government research centers, the quality of Shandong Province Technical Supervision, Shandong Institute of Standardization, Anhui Province, Guangde County Administrative Service Center, Xicheng District Integrated Administrative Service Center, Fujian Longyan City, the provincial Administrative Service Center. The main drafters of this section. Guo Hongliang, Pan Qing column, Jiang Yuan Fu, Yin Xue, Yang Dongjing, Maxiao Ou, Zhang Yuan, Shu Qihai, Zhang Lianfeng, Zhongshou Ning. Administrative Service Center Operations Specifications Part 4. window service evaluation requirements

1 Scope

GB/T 32169 provisions of this part of the Administrative Service Center (center) on the implementation of the principle of window service, institutional and personnel evaluation Indicators, procedures to improve improved. This section applies to the central window service evaluation.

2 Normative references

The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein Member. For undated references, the latest edition (including any amendments) applies to this document. GB/T 24421.4-2009 Services Organization Guide for standardization - Part 4. Implementation and Evaluation Standards GB/T 32169.1 Administrative Service Center Operations Specifications - Part 1. General requirements Run - Part 2 GB/T 32169.2 Administrative Service Center. stationed requirements GB/T 32169.3 Administrative Service Center Operations Specifications - Part 3. window service on request

3 Terms and Definitions

GB/T 32169.1 and GB/T 32169.2 defined and the following terms and definitions apply to this document. 3.1 Window service evaluation counterserviceappraisal Administrative Service Center according to certain principles, criteria, procedures and methods of window service efficiency factors, such as a comprehensive satisfaction rate Quantitative assessment, based on the assessment results to improve and continue to improve the quality of service window. 3.2 Matters stationed rate of implementation stationeditemcompletionrate The number of actual window stationed matters handled by the level of government and agreed to publish the total number of items and entered government service center ratio. 3.3 Window authorized to perform rate counterauthorizeditemcompletionrate Window according to the number stationed in the department authorized to handle matters with the department than the actual number of items entered government service center. 3.4 Handle mention rate handlingspeeduprate Gone through a period of time window sum of all parts of the time difference with the actual handling of the statutory time limit, the time limit for the sum of its statutory ratio. 3.5 Site completion rate fieldcompletionrate Ratio of the total number of pieces number of pieces on the spot gone through the window and the inner window gone through the same period. 3.6 JO rate jointapprovalrate JO gone through several member involvement window and gone through the window than the same period the total number of members. ......

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Tips & Frequently Asked Questions:

Question 1: How long will the true-PDF of GB/T 32169.4-2015_English be delivered?

Answer: Upon your order, we will start to translate GB/T 32169.4-2015_English as soon as possible, and keep you informed of the progress. The lead time is typically 1 ~ 3 working days. The lengthier the document the longer the lead time.

Question 2: Can I share the purchased PDF of GB/T 32169.4-2015_English with my colleagues?

Answer: Yes. The purchased PDF of GB/T 32169.4-2015_English will be deemed to be sold to your employer/organization who actually pays for it, including your colleagues and your employer's intranet.

Question 3: Does the price include tax/VAT?

Answer: Yes. Our tax invoice, downloaded/delivered in 9 seconds, includes all tax/VAT and complies with 100+ countries' tax regulations (tax exempted in 100+ countries) -- See Avoidance of Double Taxation Agreements (DTAs): List of DTAs signed between Singapore and 100+ countries

Question 4: Do you accept my currency other than USD?

Answer: Yes. If you need your currency to be printed on the invoice, please write an email to Sales@ChineseStandard.net. In 2 working-hours, we will create a special link for you to pay in any currencies. Otherwise, follow the normal steps: Add to Cart -- Checkout -- Select your currency to pay.