GB/T 32169.3-2015 English PDF

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GB/T 32169.3-2015: Specification for operation of administrative service centre -- Part 3: Requirements for counter services
Status: Valid

Standard ID	USD	BUY PDF	Lead-Days	Standard Title (Description)	Status
GB/T 32169.3-2015	209	Add to Cart	3 days	Specification for operation of administrative service centre -- Part 3: Requirements for counter services	Valid

Similar standards

GB/T 29632   GB/T 36683   GB/T 36684   GB/T 32169.4   GB/T 32168   GB/T 32169.2   

Basic data

Standard ID: GB/T 32169.3-2015 (GB/T32169.3-2015)
Description (Translated English): Specification for operation of administrative service centre -- Part 3: Requirements for counter services
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A12
Classification of International Standard: 01.040.03
Word Count Estimation: 10,185
Date of Issue: 2015-10-12
Date of Implementation: 2016-05-01
Quoted Standard: GB/T 32169.1; GB/T 32169.2; GB/T 32169.4
Regulation (derived from): National Standard Announcement 2015 No.32
Issuing agency(ies): General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China
Summary: This Standard specifies the Administrative Service Center (Center) provides the basic requirements of window service, service program, service etiquette, information disclosure, supervision and evaluation of services and so on. This Standard applies to the center of the window service delivery.

GB/T 32169.3-2015: Specification for operation of administrative service centre -- Part 3: Requirements for counter services

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
(Administrative Service Center operations specification - Part 3. Window service available on request) ICS 01.040.03 A12 National Standards of People's Republic of China Administrative Service Center Operations Specifications Part 3. window service on request Part 3. Requirementsforcounterservices Issued on. 2015-10-12 2016-05-01 implementation Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China Standardization Administration of China released

Table of Contents

Preface Ⅰ 1 Scope 1 2 Normative references 1 3 Basic requirements 1 Services 1 3.1 specification 3.2 Publication Services 1 Civilization 1 3.3 Service 3.4 satisfactory service 1 4 1 service program 4.1 1 counseling 4.2 accepting applications 2 2 4.3 review 4.4 handle 2 4.5 Pay 2 4.6 served 3 4.7 archive 3 5 3 Service Etiquette 5.1 grooming 3 3 5.2 behavior 5.3 Service Language 3 6 3 Information Disclosure 7 Monitoring and Evaluation 3 Appendix A (informative) this single service 4 Annex B (informative) notice of acceptance of 5 Annex C (informative) notice of correction material 6 Annex D (informative) this single service 7

Foreword

GB/T 32169 "administrative service center operations specifications" is divided into four parts. --- Part 1. General requirements; --- Part 2. Requirements stationed; --- Part 3. window service on request; --- Part 4. window service evaluation requirements. This section GB/T Part of 332,169. This section drafted in accordance with GB/T 1.1-2009 given rules. This part of the service by the National Standardization Technical Committee (SAC/TC264) and focal points. This section drafted by. Xintai City, Shandong Province Public Administration Service Center, Administrative Service Center in Guangde County, Anhui Province, Shandong Province Quality and Technology Supervision Bureau, the Beijing Xicheng District Integrated Administrative Service Center, Fujian Province, Longyan City Administrative Service Center, National School of Administration E-Government Study Heart, Shandong Institute of Standardization, Xintai city of Quality and Technical Supervision. The main drafters of this section. singlet, Zhang Qingming, Liu know, Sun Xu, Wang Bin, Guo Lei, Li Peng, Huangai Qin, Jiang Yuan Fu, Yan Li, ZHANG Xi ceremony. Administrative Service Center Operations Specifications Part 3. window service on request

1 Scope

This section GB/T 32169 specifies the Administrative Service Center (Center) provides the basic requirements of window service, service program, service Etiquette, information disclosure, supervision and evaluation of services and so on. This section applies to the center of the window service delivery.

2 Normative references

The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein Member. For undated references, the latest edition (including any amendments) applies to this document. GB/T 32169.1 Administrative Service Center Operations Specifications - Part 1. General requirements Run - Part 2 GB/T 32169.2 Administrative Service Center. stationed requirements GB/T 32169.4 Administrative Service Center Operations Specifications - Part 4. window service evaluation requirements

3 Basic requirements

3.1 specification services Matters should be handled in strict accordance with procedures and requirements to provide services. 3.2 Publication Services Information should be made public on a number of ways. 3.3 Civilization Service Shall be in accordance with civilized manners require warm and thoughtful service for clients. 3.4 satisfactory service Should be based on the reasonable needs of clients continue to optimize service mode and service behavior, to provide convenient and efficient service, to serve satisfaction.

4 service program

4.1 counseling 4.1.1 guide inquiry service window should be prepared to guide the consulting services for clients. 4.1.2 handle matters window, the window should be in accordance with the relevant provisions of the personnel consulting services disposable objects to make a clear answer and provide phase Off this single service items, see Appendix A. 4.1.3 matters have been stationed in the center but not part of the handle of the window, the window should guide the clients to the relevant window handle. ......

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