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GB/T 27917.3-2023 English PDF

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GB/T 27917.3-2023: Express service - Part 3: Service procedures
Status: Valid

GB/T 27917.3: Historical versions

Standard IDUSDBUY PDFLead-DaysStandard Title (Description)Status
GB/T 27917.3-2023369 Add to Cart 4 days Express service - Part 3: Service procedures Valid
GB/T 27917.3-2011679 Add to Cart 4 days Express service -- Part 3: Service procedures Obsolete

Similar standards

GB/T 21737   GB/T 29632   GB/T 36683   GB/T 18760   GB/T 26354   GB/T 27917.1   

Basic data

Standard ID: GB/T 27917.3-2023 (GB/T27917.3-2023)
Description (Translated English): Express service - Part 3: Service procedures
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: A12
Classification of International Standard: 03.240
Word Count Estimation: 18,192
Date of Issue: 2023-12-28
Date of Implementation: 2024-04-01
Older Standard (superseded by this standard): GB/T 27917.3-2011
Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration

GB/T 27917.3-2023: Express service - Part 3: Service procedures

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
ICS 03:240 CCSA12 National Standards of People's Republic of China Replace GB/T 27917:3-2011 Express Service Part 3: Service Links Published on 2023-12-28 2024-04-01 Implementation State Administration for Market Regulation Released by the National Standardization Administration Committee

Table of contents

PrefaceⅠ Introduction II 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 General requirements 1 4:1 System optimization 1 4:2 Strict quality control 1 4:3 Information completeness and coordination 1 4:4 Work safety 2 5 Domestic express delivery business 2 5:1 General 2 5:2 Receiving and sending 2 5:3 Internal processing 4 5:4 Delivery 5 5:5 Warehousing 7 5:6 Query 8 5:7 Complaints and Appeals 8 5:8 Compensation 8 5:9 Exceptions 8 6 International Express Business 9 6:1 Overview 9 6:2 International outbound express delivery 9 6:3 International inbound express delivery11 Appendix A (Normative) Compensation Provisions 12 A:1 Compensation conditions12 A:2 Compensation principles12 A:3 Claims Procedure12 Reference 14

Foreword

This document complies with the provisions of GB/T 1:1-2020 "Standardization Work Guidelines Part 1: Structure and Drafting Rules of Standardization Documents" Drafting: This document is Part 3 of GB/T 27917 "Express Service": GB/T 27917 has released the following parts: ---Part 1: Basic terminology; ---Part 2: Organizational requirements; ---Part 3: Service link: This document replaces GB/T 27917:3-2011 "Express Service Part 3: Service Links" and is consistent with GB/T 27917:3-2011 In addition to structural adjustments and editorial changes, the main technical changes are as follows: ---Changed the "Scope" of Chapter 1 (see Chapter 1, Chapter 1 of the:2011 edition); ---Changed the content of Chapter 4 "General Requirements" (see Chapter 4, Chapter 4 of the:2011 edition); ---Changed the content of "General Provisions" (see 5:1, 5:1 of the:2011 version); ---Changed the content of "Basic Requirements" (see 5:2:1,:2011 version of 5:2:1); ---Added the content of "User Ordering" (see 5:2:2); ---Added the content of "intelligent collection and investment service terminal collection and delivery" (see 5:2:3:3); ---Changed the content of "receiving express mail" (see 5:2:3, 5:2:2 and 5:2:3 of the:2011 version); ---Changed the content of "packaging" (see 5:2:5,:2011 version of 5:2:5); ---Deleted the content of "filling in the express waybill" (see 5:2:7 of the:2011 version); ---Changed the content of "internal processing" (see 5:3,:2011 version of 5:3); ---Changed the content of "delivery" (see 5:4,:2011 version of 5:4); ---Changed the content of "International Outbound Express" (see 6:2,:2011 version of 6:2); ---Deleted "A:1 Compensation Objects" in Appendix A (see A:1 of the:2011 version): Please note that some content in this document may be subject to patents: The publisher of this document assumes no responsibility for identifying patents: This document is submitted by the State Post Bureau: This document is under the jurisdiction of the National Postal Industry Standardization Technical Committee (SAC/TC462): This document was drafted by: China Institute of Standardization, Development Research Center of the State Post Bureau: The main drafters of this document: Cao Lili, Zeng Yi, Jin Zongzhen, Geng Yan, Liu Na, Peng Bin, Wang Mengxiang, Hou Fei, Wang Qi, Liu Qi, Wang Qiaohui, Zheng Juaner, Wang Nana, Zhang Yuchen, Zhou Xingyao, Wan Fujun: The previous versions of this document and the documents it replaces are as follows: ---First published as GB/T 27917:3-2011 in:2011; ---This is the first revision:

Introduction

GB/T 27917 "Express Service" is planned to consist of three parts: ---Part 1: Basic terminology: The purpose is to define the basic concepts of express delivery services and clarify their relationship with practitioners, categories of express delivery services, and special Basic terms related to express mail, service facilities and equipment, service supplies, service links, and service quality: ---Part 2: Organizational requirements: The purpose is to stipulate the overall requirements for express delivery service entities, service entities, service products, and service locations: and facilities, packaging supplies and equipment, employees, information systems, data security, service contracts, service security, and service quality: this requirement: ---Part 3: Service link: The purpose is to stipulate the service links of domestic express delivery business (excluding express delivery business from Hong Kong, Macao and Taiwan), as well as international Specific requirements for express delivery services within the territory of the People's Republic of China and Hong Kong, Macao and Taiwan express delivery services within the mainland (mainland): Express Service Part 3: Service Links

1 Scope

This document stipulates the service links of domestic express delivery business (excluding express delivery business from Hong Kong, Macao and Taiwan), as well as the international express delivery business in the People's Republic of China: Specific requirements for express delivery services within the country, Hong Kong, Macao and Taiwan in the mainland (mainland) and other aspects: This document applies to entities and personnel providing domestic and international express delivery services, as well as relevant e-commerce operators and users:

2 Normative reference documents

The contents of the following documents constitute essential provisions of this document through normative references in the text: Among them, the dated quotations For undated referenced documents, only the version corresponding to that date applies to this document; for undated referenced documents, the latest version (including all amendments) applies to this document: GB/T 27917:1 Express services Part 1: Basic terminology GB/T 38726 Express air transport information exchange specifications GB/T 41833 Express electronic waybill GB 43352 Express packaging heavy metals and specific substance limits JT/T 1387 Mail Express Rail Transport Handover Operation Requirements YZ/T 0162 Cold chain express service YZ/T 0171 Basic requirements for express mail packaging YZ/T 0175 Fresh aquatic products express delivery service requirements YZ/T 0178 Mail Express Restrictions on Excessive Packaging Requirements YZ/T 0179 Agricultural product delivery services and environmentally friendly packaging requirements YZ/T 0185 Operating Specifications for Real-name Receipt and Inspection of Express Mail

3 Terms and definitions

The terms and definitions defined in GB/T 27917:1 apply to this document:

4 General requirements

4:1 System optimization Express delivery service entities should develop complete business processes and operating specifications to ensure close cooperation and coordinated operations among all links: 4:2 Strict quality control The operation of each link should comply with the requirements of laws, regulations, business processes and operating specifications to ensure the quality of express delivery services: 4:3 Information completeness and coordination The operation information of each link should be recorded completely, clearly and accurately, and uploaded to the network in a timely manner to ensure that the express and its related information are coordinated:
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